Help! : How do I ask for help and get a reply from Adobe?

Hello:
I asked a question a week ago on here (Merge to HDR pro is producing very "bleached" and overexposed images.) and there have been zero replies.
What does it take to get a reply? Am I asking in the wrong area? Is there a support forum somewhere where I should ask questions instead of here?
Any assistance greatly appreciated.
Rob, the noob.

First this site for Adobe Product user there are forum and sub topic forum for Adobe suite of applications. Members here are not Adobe employees though some help Adobe employee do drop by. If you think you have a bug you can follow the an other Links in Photoshop menu Help>Photoshop Support Center... web page. It will take you to the right place Photoshop Family Customer Community

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The system says my serial number is invalid while I just bought it online and get a mail from ADOBE WITH THIS NUMBER

The system says my serial number is invalid while I just bought it and received a mail from Adobe with exact this number?????

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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

Got a problem? Here's how best to ask for help.

Working with video editing on an NLE (Non Linear Editor) program can tax the most robust computers. Depending on many factors, this can be a daunting task, at best. Many of the components of one’s computer can be stressed, more than with almost any other operation, that it will ever perform.
Getting help on the forum can seem almost as daunting, as the first thing that a poster is likely to encounter is a list of questions, before any answers. This is the natural flow, because people are trying to help remotely. They cannot come to your office and sit behind you to determine your computer system’s capabilities, and observe just what you are doing, when and how you are doing it. Do not be put off by these questions, as they are very necessary and will very likely give the respondents some clues on where to look for your problem.
Problems can normally be broken down into these categories:
1.) System
2.) Assets (the Audio, Video and still images)
3.) Project (how it is setup and with which Preset)
4.) Workflow (what you are doing, and how you are doing it)
If you prepare a checklist, before you post your problem, it will save everyone a great deal of time, and will likely yield your answer much more quickly. The more detail that you furnish, the fewer questions will remain, that have to be asked. Remember, you have to be the "eyes" for the others on the forum, if they are expected to help you. They could be thousands of mile away, in other time zones, and will not know about your system, your Assets, your Project or your workflow, until you tell them. Help them get started quickly, by telling them in your first post. Do your "homework," so they do not have to ask questions for the first five responses, and can start giving you answers much more quickly.
Forum regular Bill Hunt offers these recommendations:
System:
Be very specific about your computer. Just saying that "I have a Dell" doesn’t tell them much of anything. List your CPU type and speed, i.e. Core2 Quad Q6700 2.3GHz. Same for your RAM, i.e. 4GB of DDS. Also, list your Video Card, type, connection and driver number and date. Same for your Audio System. Note: most of this data can be found in Control Panel>System>Hardware>Device Manager. Pointing people to a URL on your computer company’s Web site isn’t a bad idea, but giving the exact details of your system is far, far better. It is likely that that Web site will have the general configuration, and who knows if that is exactly what you bought. List it for them, so they do not have to go and guess, and write down the specs. of your system.
One of the most important aspects of your system will be the I/O sub-system. What is that, you might ask? Well, it’s your HDD’s (Hard Disk Drives). The important info is how many physical HDD’s do you have. List their size, their speed, their connection, the amount of free, defragmented space and how they are allocated. This would look something like this: "3x 200GB SATA II. Drive C:\ OS, programs and Windows Virtual Memory with 185GB free, D:\ media with 120GB free, E:\ Project files, output and Scratch Disks with 150GB free." If you have any drive partitioned (not a good thing nowadays), let everyone know and give details. If you have a RAID, give full details on how it is managed, the type and how it is used in your system. [As an aside, most RAID’s should not really be considered for a system drive, unless one has built in redundancy in the RAID, i.e. 3, or more, physical disks. Remember, this info can be critical. If you have CD/DVD burners, list them and their connections. If you have external HDD’s, list them with the same details as for your internal HDD’s.
Next, tell about your Windows Virtual Memory (Page File). How large is it, where is it located on your system and how is it managed, i.e. dynamically by Windows, or static? Again, this can be critical. For info, you will need to go to Control Panel>System>Advanced>Performance and look. In the Settings>Advanced, you should see things like Process Scheduling, Memory Usage and Virtual Memory. This is where you will find the answers. Note: depending on which OS one has, the exact location and syntax may differ.
While we’re on the OS, list the exact OS that you have, i.e. Vista Ultimate 64-bit SP-2 with all updates and hot-fixes.
What version of the NLE are you using and has it been updated, i.e. PE3.0.2.
Finally, list any other programs, that might be in use, while you are editing, such as MSN Messaging, etc. These can be critical, even though you are basically editing video.
Assets:
Give full details on your Assets. Just saying "a bunch of .AVI’s" tells people nothing. Be very specific with the details. Same for your Audio and for your still images. Size in pixels, file type, etc., are very important for the stills, and file type. Sample-rate and sample size are important for the Audio.
Project:
How is your Project setup? Which Preset did you use? What is the Duration of your Timeline. This gives someone the "lay of the land," so to speak and is very important. Note: your Project Preset should match your Video Assets. You can always Export/Share to some other frame size, or format, but your Project should match your Video Assets.
Workflow:
How have you arranged your Assets on the Timeline allows someone to "see" your Project in their mind. Information such as one 00;10;00;00 AVI (remember, you will have furnished complete details on those AVI’s, or MPEG’s when you listed your Assets above) on Video Track 1 (VT1) with its Audio on Audio Track 1 (AT1). One AVI used as a PiP (Picture in Picture) on VT2 with its Audio on AT2. One MP3 soundtrack for the full Duration on Soundtrack and my Narration on the Narration Track. List any Transitions, or Effects used. If you have Titles, list them. If you have any Keyframing used, list where and what they control.
List exactly what you are doing and to which Asset you are doing it, when your problem occurs. If you are doing something like Export/Share, list the full settings (Presets) used, and be sure to mention any other tasks being performed by your computer, while you are doing the Export/Share.
If you have already done some trouble shooting, list what you have done and the complete results. Were there any error messages? If so, give the full description. To say, "I had error messages," tells people nothing. What exactly did they say?
This information will help people get right to your problem and will get you up and running much more quickly.
As an aside, think about the title of your post. Saying "Problem" is not good enough. Instead, something like "PE7 Fails on Share to MPEG-2" would be better. First, you are trying to let everyone know something about your Problem, so they will see it, and be interested in helping you. If you are having an Audio issue, mention "Audio" in the title, so the right people will find your post. Not everyone knows everything about all aspects of Video. You want the right people to see your post and to be working with you, to fix your problem. Also, later on, it is good to have a title that will be easily found by others, who may have the same exact problem. If you get an answer that works, please post back that success, so others, finding your post, will know what worked, and what did not. Note: do not put your entire post into the title. That is just tough to read and understand. Use a few words, but make them the right words.

Please note that this Tip was produced by Bill Hunt (the_wine_snob) and not me. I would never have the extent of knowledge needed to write this Tip.
Cheers,
Neale
Insanity is hereditary, you get it from your children

How to run commands like "ipconfig" and get the output in adobe AIR in windows?

import flash.desktop.NativeProcess;
import flash.desktop.NativeProcessStartupInfo;
if (NativeProcess.isSupported) {
     var npsi:NativeProcessStartupInfo = new NativeProcessStartupInfo();
     var processpath:File = File.applicationDirectory.resolvePath("MyApplication.whatever");
     var process:NativeProcess = new NativeProcess();
     npsi.executable = processpath;
     process.start(npsi);
The above can only run a sub-application, but how to run an independent application(command) like ipconfig and get the result?

Hi,
here is an example of running a net Use command line from AIR, unig the new NativeProcess. Hope it will help !
function launchProcess()
var file = air.File.applicationDirectory;
// set command path
file = file.resolvePath("C:/Windows/system32/net.exe");
var nativeProcessStartupInfo = new air.NativeProcessStartupInfo();
nativeProcessStartupInfo.executable = file;
// prepare command parameters
var args = new runtime.Vector["<String>"]();
args.push('USE');
args.push('W:');
args.push('/delete');
args.push('/y');
// set arguments
nativeProcessStartupInfo.arguments = args;
// add listeners to catch command outputs
process.addEventListener(air.ProgressEvent.STANDARD_OUTPUT_DATA, onOutputData);
process.addEventListener(air.ProgressEvent.STANDARD_ERROR_DATA, onErrorData);
process.addEventListener(air.NativeProcessExitEvent.EXIT, onExit);
// create and run Native process
process = new air.NativeProcess();
process.start(nativeProcessStartupInfo);
function onOutputData(ProgressEvent)
var processResults = process.standardOutput.readUTFBytes(process.standardOutput.bytesAvailable);
air.trace("Results: \n" + processResults);
function onErrorData(ProgressEvent)
var processResults = process.standardError.readUTFBytes(process.standardError.bytesAvailable);
if(processResults.search('password') > -1){
    window.alert('Bad password');
air.trace("Errors: \n" + processResults);
function onExit(NativeProcessExitEvent)
air.trace("Process ended with code: " + NativeProcessExitEvent.exitCode);

Can you tell me how I can ask for help with the following Indesign question: I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whet

I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whether or not my JPEG files were sufficiently HI-Res for the printer. I don't know how I did it but somehow the window has changed so that now it does not have the alphabetical/numerical/Hi-Res information. It just shows the pages in a two page spread in numerical order. How can I restore the window so that I will be able to view the information as I did previously.
Your help will be appreciated,
Don Unwin
[Personal Information Removed]

The pages panel is not the place where you see this information. You can customize the Links panel to show all sorts of things, including the page number, effective and actual ppi, and whether the link is OK or needs updating.

HOW DO YOU GET TO ASK A QUESTION AND GET AN ANSWER ABOUT ADOBE

HOW DO YOU GET ANSWER ABOUT ADOBE
MESSING WITH EVERY THING I TRY AND DO ON MY COMPUTER IS THERE AWAY TO SET IT SO IT WILL NOT MESS WITH EVERYTHING I DO ?
[edited by forum host - you have violated the Community Guidelines on acceptable language]

Well, the first thing to bear in mind that we are all just folk like you who use Adobe products. And we choose to share our time here helping people.
So, you need to be
1. Informative. What EXACTLY happens. Give details, exact messages, screen shots, whatever.
2. Polite. Because if we don't take to you we just won't help. You should understand that posting in all caps is considered rude, like going into a store SHOUTING. Unlike the store staff we don't have to deal with you, we can just ignore you. I know you explained why you use caps in another message, but seriously, it really hinders your chances of getting help. No wonder you find it FRUSTRATING.

How to start a new thread and getting mail alerts from the OTN ?

Hi ,
I would like to post some question in OTN and at the same time , i am intrest to get the forums mails into my mail box.
Can you help !!!!!!!!
Thanks

IndianDBA wrote:
I would like to post some question in OTN and at the same time , i am intrest to get the forums mails into my mail box.You could probably help yourself as well.
There is a FAQ link at the upper-right of the page - FAQ stands for 'Frequently Asked Questions' and usually provides answers to those questions. ANd your questions just may be answered there if you care to look.
I note that not only 'would you like to post some questions', but you actually 'have posted the first question'. So you seem to be on your way. Just note that there are many forums, and you are encouraged to ask in the correct forum - find them by going to the 'Forum Home' link (top left) and scrolling down (and don't forget to peek in the 'More...' areas if you can not find the ones you want.)
AND - if you ask technical questions, remember to include operating system (including edition or distribution and version as appropriate for the OS), product version (even if you do not think it's important) and any error messages (copied, not re-typed, if possible)

How to check image GPS data and get image file from image field

Hello,
I have some trouble and want to fix this problem.
1. I want to validate image file before its attached in image field about the image file have a GPS data or not. Have any way that can be check about image has contained a GPS data?
2. After validate image and PDF form is upload to the server. I want to get image file that embed in image field, because I have to extract image from PDF form and store this image in project image folder. If this topic can be fix by code script please give me some example code.
Thakyou for every comment and suggestion
Best Regards,
Mai

Hi Naill,
First I have to say thankyou for your answer.
About my (1) question, My image fields have set to be a embedded data and I try to test many example script of image fields.I can get image content type, image size. But that not work when I used ImageField1.desc.embeddedHref.value. It's response as "Unknown Embedded URI". Therefore, image field is and embedded data. How can I access filename?
(2) In that forum. As I see, his problem is about how to automate change image field with href image file. But I want to extract an exist embedded image in PDF form to normal image file with original metada (such as extract image filed to .JPEG with GPS data. Same as before attached in PDF form.). There has any concept or solution in this problem?
Best Regards,
Mai

HELP!!! I can't get into my macbookpro I unticked something in user account and today iv gone to boot up and I'm getting grey screen asking for name and password and. My normal ones don't work? How can I gain access again?

Yesterday I was in user account settings trying to delete an extra user account that had appeared and I unticked something and today iv gone to boot up and iv got the grey screen asking for name and password and my normal ones sent working how do I get in agin? Any help would be appreciated thanks sam

Boot into your Recovery partition by holding down the Command and R keys on startup. Under the Utilities menu, open Terminal. When in Terminal type:
resetpassword
A small app will open that will allow you to reset the password for a given user (hopefully you still have an admin home directory?). Type in your new password - twice - and then reboot and use your new password.
Clinton

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means ending my contract, i just want the hell over. I went into my bill tonight and the mess was still there I paid $110. that's what I owe

I guess I spoke too soon! I really can't believe this nightmare is not over yet! My account is still wrong. The credit that I was due totaled $63.00 I am looking at a message on my phone saying that $21.01 was credited which makes my balance $219.72. I received a text the following day that says, I processed your credit of $30.00 and your new balance $216.73 how is that possible? None of the late fees were credited and the amount due for my monthly charges are wrong. Before any changes were made to my data plan back in Nov. My monthly charges were $140.00, I needed my hot spot back and i was told that the hot spot will increase my bill $10 for each phone that totals $20. The customer rep that change my data plan at that time also gave me a credit of $20 to compensate for the increase until I had time to talk with customer service about the mix-up with my Hot spot. I originally had the hot spot, but the rep that change my plan almost a year prior told me nothing was changing except I was getting more for less money. I explained to that rep that I need my hot spot 4 times a year...and I don't want my plan to have any changes. To verify what I'm telling u check my account and see that I called from Albany New York wanting to know where my hot spot was and I was told I didn't have the hot spot on my account since the last data change! I lost money once again due to the verizon rep's. so my current data plan the rep promised would increase $20 which makes my monthly charges that were $140 prior to the change $160 after the hot spot was returned to my account. Then I was given a $12 credit per month for 12 months because of so many mistakes made to my account so with that $12 credit my monthly charges should $148 + surcharges + taxes and that's not what I see. I do know this much right now my account is in such a shambles I can hardly see the light at the end if there is an end! I need real help!
>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

HT201363 Sir/Madam, can I ask for help to know what's my secret questions and answer in my apple ID? Coz i'm not the one who make my apple ID when i first buy my phone. I can't ask my friend On what he put in my secret questions coz i'm already here in p

Sir/Madam,
can I ask for help to know what's my secret questions and answer in my apple ID?
Coz i'm not the one who make my apple ID when i first buy my phone. I can't ask my friend
On what he put in my secret questions coz i'm already here in philippines right now and my friend who made my apple ID is still in bahrain.. I wish i could get a feedback through this matter. Thanks and i'm kyztle Romanes . Thanks you so much i wish i'd get any feedback to your side.. I wanna purchase a builder in my clash of clans account coz my clanmate philip sent me a gift card for 25$ that's why i need your help.. Thanks again Apple company..
Sent from my iPhone
On Jan 1, 2014, at 4:53 PM, iTunes Store <[email protected]> wrote:
$25
Buy that builder
Philip sent you an iTunes Gift
You can redeem this gift on your iPad, iPhone, iPod touch, or on your computer using iTunes. Once you redeem your gift and verify your Apple ID, you will be credited with $25 and can purchase the latest music, apps, and more.
Valid only on iTunes Store for U.S. Requires iTunes account and prior acceptance of license and usage terms. To open an account you must be 13+ and in the U.S. Compatible software, hardware, and Internet access required. Not redeemable for cash, no refunds or exchanges (except as required by law). Code may not be used to purchase any other merchandise, allowances or iTunes gifting. Data collection and use subject to Apple Customer Privacy Policy, see www.apple.com/privacy, unless stated otherwise. Risk of loss and title for code passes to purchaser on transfer. Codes are issued and managed by Apple Value Services, LLC (“Issuer”). Neither Apple nor Issuer is responsible for any loss or damage resulting from lost or stolen codes or use without permission. Apple and its licensees, affiliates, and licensors make no warranties, express or implied, with respect to code or the iTunes Store and disclaim any warranty to the fullest extent available. These limitations may not apply to you. Void where prohibited. Not for resale. Subject to full terms and conditions, see www.apple.com/legal/itunes/us/gifts.html. Content and pricing subject to availability at the time of actual download. Content purchased from the iTunes Store is for personal lawful use only. Don’t steal music. © 2012 Apple Inc. All rights reserved.
Apple respects your privacy.
Information regarding your personal information can be viewed at https://www.apple.com/legal/privacy/.
Copyright ©2014 Apple Inc. All rights reserved.
<Email Edited by Host>

It is a phishing attempt to get your Apple ID and Password.
You should forward it to Apple : [email protected]

I have just getting a new phone and I have forgot my password an Apple ID what I made new for the new phone now I cannot get on it because asking for id and password what should I do help plz thank u

I have just getting a new phone and I have forgot my password an Apple ID what I made new for the new phone now I cannot get on it because asking for id and password what should I do help plz thank u

Try
https://iforgot.apple.com

I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!

My iphone4s was stolen, how do I want to come back, ask for help产品序列号(SN) 013189003958713

My iphone4s was stolen,how do I want to come back, ask for help .the product serial numble 013189003958713

The only way to locate/disable/erase any lost/stolen iPhone is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords.

I have a mac OSX desktop version 10.6.8 and all of a sudden I can't get a full screen view in Safari when I ask for help the response is use the arrows on the top right of the screen ... I don't have them ... can anyone help?

I have a mac OSX desktop version 10.6.8 and all of a sudden I can't get a full screen view in Safari when I ask for help the response is use the arrows on the top right of the screen ... I don't have them ... can anyone help?

Hi Mary,
I don't remember those arrows in 10.6, only 10.7 & up!?
I have 10.6.8, as you do. To make your Safari full screen, make sure you have the left hand side of your safari page moved all the way to the left. Then move your cursor to the BOTTOM RIGHT CORNER of the safari page, and simply drag your page towards the lower right hand corner of the screen. NOTE: you will see a series of lines on the bottom right corner of the page, indicating where to place you cursor arrow.
By wuzradioman here...
https://discussions.apple.com/thread/4218928?start=0&tstart=0

Help! : How do I ask for help and get a reply from Adobe?

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