HELP, hp officejet pro 8600 plus always show it is "not connected"

Just setting up this printer and cant seem to get rid of the "not connected" message. have actually had a green tick against connected once but it disappeared and i cant get it back.
thanks
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Hi there, are you referring to the printers status within your ePrintCenter account, as in the image below? The printer dropping the connection to the local WiFi network or a problem with your internet access point (router) maintaining a reliable connection to the internet could be possible causes for what you're seeing. Check out this support document for some possible solutions to the problem of the printer not maintaining its wireless connection http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=ie&dlc=en&lc=en&product=5058336&tmp...
Feel free to post back if you're still having problems. All the best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Similar Messages

HP Officejet pro 8600 plus Scans show up as blank pages on Macs okay on PCs

Scans made on HP Officejet Pro 8600 Plus show up okay on PCs buas blank pages on Macs. Any ideas? I can copy them into Publisher and then save it from Publisher as a pdf and Macs get it okay. Prefer not to have to do this

Hi @JimmyParker
I would like to help you scan to your Mac. I understand that currently your scans are showing up as black pages, but only when you scan to the Mac.
I suggest uninstalling and reinstalling the software. Please use the instructions below to complete a more comprehensive uninstall than the basic uninstall.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it.
HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OfficeJet Pro 8600 Plus e All in One fax to e-mail help

I purchased this unit yesterday for my office and I would like to have incoming faxes get sent to my computer as an e-mail. I have gone through the digital fax setup process but I am not receiving e-mails notifying me of a fax. Here are some specifics:
HP OfficeJet Pro 8600 Plus e All-in-one printer
Dell Inspiron 570 with Windows 7 64 bit OS
System is on a network but not through a server. Does anyone know how to set up the OfficeJet so it will send me e-mail notification when a fax is received? Any help is appreciated.

Hi,
You may set Fax to Email feature from the printer EWS page:
On the product control panel, touch the Right Arrow ( ), and then touch Setup . The setup menu displays.
Touch the Down Arrow ( ), and then touch Reports .
Touch Network Configuration Page . The product prints a network configuration page.
Locate the printer IP Address / URL to access the EWS:
Type the printer IP Address on you browser to access the EWS page
Click the Fax tab
Click Fax to E-mail / Network Folder under the left column
Click Start Wizard and follow the steps to enable the feature.
Select Forward the Faxes to an e-mail address and proceed.
Follow the steps and provide your email account SMTP settings, similar to those used for Outlook
NOTE: You may contact your ISP to obtain the settings of your email server.
Click Save and Test to verify any of the settings is correct.
If you use a public email server (e.g. Gmail) and cannot find the needed settings, please let me know and i will try helping you to locate the server settings.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

My HP Officejet Pro 8600 Plus is always off line and doesn't print anymore

I use my HP Officejet Pro 8600 Plus with the wi-fi.
it worked for 3 months, in the las week it is not working anymore.
I verified the Ip , I verified the connection.. Nothing works
it is really frustrating
thanks for helping
Chiara
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View Solution.

Hi there @Mizia , Welcome to the HP Forums!
I saw your post about your Officejet 8600 Plus disconnecting from your wireless network, and I hope to help. I have some suggestions for you to try below that could help re-establish the connection between the two!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
Try the steps in this document:
HP Officejet Pro 251dw, 276dw, and 8600 Printer Series - Printer Does Not Maintain Wireless Connecti...
Hopefully the connection is back when you're done the steps above. If there are any issues, please let me know the details and also include with OS you're running on your computer.
Have a great Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
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Dunidar
I work on behalf of HP
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Printing from Motorola Xoon tablet to Officejet Pro 8600 Plus via Android ePrint app

Hello!
My Officejet Pro 8600 Plus printer
- is connected to my Laptop (Win7 64bit) via USB cable
- is connected to my router via WLAN
- is configured to use ePrint with a registered mail address
My Motorola Xoom tablet3
- has Android Ice Cream Sandwich 4 installed as operating system
- has the HP ePrint Home&Biz app installed
ePrint
- ePrint app is configured
- the app identified/shows my printer as it should
- I successfully registered to ePrint on the HP website
- I am using a registered mail address for connection between app and ePrint online
As soon as I select a document on my tablet and try to print it,
- the app shows up a "rendering document" message for a short time
- a preview of the document should show up, but it doesn't!!
- I can see the selected document as "pending" print job
- no documents will be printed
- pending documents can't be deleted and remain in the tablet's display
So, I desparately need help! Why does my printer not receive or print the documents from the Xoom tablet?
Thanks a lot for your help!

I understand that It was not a problem with the connection. When dealing with wireless networks, it is always a good idea to set a static IP. It makes things more stable. The reason I told you to enter Google's DNS was not to connect you to Google. All a DNS does is create a pathway to the internet. Once any device finds the internet via the DNS it then goes where it is supposed to. It just uses the DNS as a referance for the internet. Web services should work fine with your router DNS, I have just had more success using Google's public DNS.
You never mentioned wether you did all the power cycling that I asked you too. I know it does not make sense, but power cycling everything on the network so it can all reconnect fresh, solves most issues like this one. However, if you have power cycled everything and you are still having issues, then try removing the Xoom and the printer from the network, and reconnecting them. Sometime, you have to completely remove the printer and mobile device from the networks and reattach them before they will comunicate.
If none of that works, you may need to call the cloud services department to have them take a look at the issue. You can find the number by logging into your ePrintCenter.com acount and looking under the help section. When you get an agent on the phone make sure to tell them everything you have done, so they do not have you do the same steps. Honestly at this point if it is not working the next step is a semi-full reset, which will cause you to loose your ePrint email address, as well as reset everything back to factory settings on the printer. I am not allowed to share how to semi-full the printer via the forums, however the phone agents can walk you through one.
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Printer won't print - HP Officejet Pro 8600 Plus All in 1

Hi,
Please can anyone help me ?
I have Windows 7, 64 bit HP computer with a HP Officejet Pro 8600 Plus All in 1 Printer.
It printed over the network/wireless yesterday. I then had a problem scanning to the computer so I followed advice on the HP community and uninstalled and re-installed the latest software/driver for the printer.
Today it WON'T PRINT!! The printer has a connection to my router (Plus Net Technicolor N router) and shows the little symbol on the printer screen. I tried printing my work today and it says the printer is offline - it can't be as the printer is ON and has a signal connection.
I have uninstalled, reinstalled, turned it on and off on the printer, I've restarted the computer, I've unplugged and plugged in all of it - the router, computer and printer. The computer has the green tick to say the printer is the default and it is ready. It then says to check the network connection or it maybe to do with the firewall settings, but these I haven't changed for over 1 month and I've printed loads of stuff between then and yesterday.
I desperately need my printer and short of going to have to buy a brand new one - I don't know how to fix it!!!
Please can anyone out there help me??!!!
Help!!!!!!!!!!
Thanks for any helpful advice
Victoria

Just to say as well that on the top of the 'X there is a problem printing' At the top where it says the printer - it has on it 'Fax - HP Officejet Pro 8600'
So it is trying to print from the 'Fax' part of the printer and yet when I change the printer device to the actual 'printer' part to default it always changes back to the 'fax' Officejet Pro 8600 Plus rather than the Officejet Pro 8600 Plus.
I will uninstall all the elements to the printer and then find the latest driver to the printer and start again to see if that helps.
Please help me!!!
Thank you for any helpful advice
Victoria

Officejet Pro 8600 Plus

Hello.
I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
I have uninstalled all HP prog's.
Stopped all start up prog's except the Microsoft ones.
Turned off McAfee
Gone to HP and re installed the software and drivers.
These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
Accepted HP licence terms and ran printer installation programme.
Got instalation complete message.
But it is not installing! Where is it downloading the programme and driver to?
Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
I am at whits end with this now. Absolutly hate the McAfee.
Please help. Nick
PS.
I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later. :-(

Hey there @Nick-S!
Thank you for posting on the HP Forums!
I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee. I would be happy to provide some suggestions that may help resolve the issue!
I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network. To restore the network defaults press the Wi-Fi icon on the printer and go into settings. Under settings should be an option to restore the network defaults. Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds. When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
I understand you have re-installed the software but the printer is still not recognised. I recommend uninstalling the HP software one more time. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Officejet 8600 Plus Software and Driver
Please post back and let me know how that goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
Say Thanks by clicking the Thumbs Up in the post that helped you.

Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Hp Officejet Pro 8600 Plus network printing problems

I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer. Several problems have resulted because of this:
1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation. I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool.
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless. Please help!

techlearner3 wrote:
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I believe this is the cause of your problem. First, try another known working port in the router. Next, change the Ethernet cable with a known good cable.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8600 Plus suddenly has scan malfunctions

I have an HP Officejet Pro 8600 Plus which has worked fine up to one week ago. Now and for no apparent reason the scan function has decided to work intermittently. Whenever I use the HP software and use the scan option, the scanner starts up and does its pre-check, starts to scan and then either stops halfway or scans the document/picture but then saves a blank file or PDF afterwards.
I have done a semi-full reset on the printer and set it up again. No change. I have completely deinstalled all HP software, rebooted, reinstalled - no change. I have stopped and started services - no change.
This is driving me crazy as I bought the printer less than six months ago and was up to now pleased with it. All other functionality is working correctly. I can copy documents in a few seconds, printing works fine.
Tried to do a firmware update - message received that it is not applicable. Updated HP Software to newest version. No change.
I am using Windows 8.1 64 bit.
I would like to try a full reset, but don't have this option only the semi-full reset, when I access the service menu. If I cannot resolve this, then I am afraid it will be the last HP printer I ever buy as this has really cheesed me off.
Please help!

I don't wish to be the proverbial bearer of ill tidings but....after spending entirely too many hours talking with several HP tech support "technicians" and on HP support chat sessions with other "technicians," I can tell you that, so far, no one at HP has a clue how to solve this problem. Several times tech support used a remote session on my workstation, but after lots of "trial and error" efforts succeded in restoring the scan function only by running the HP Print and Scan Doctor. I have found that the HP Print and Scan Doctor will always restore the scan-to-computer function - it's a nuisance, but so far nothing else will do the job.
When the 8620 quits scanning, sometimes immediately after successfully scanning multiple documents, I find that my router "sees" the HP 8620 and I can successfully ping its IP address. I can even print(!) but the 8620 seems to be oblivious to its network connection for scanning.
Tech support has offered the usual "solutions" like: turn off the 8620 and turn it on again, update thr firmware, reinstall the driver, use an Ethernet or USB connection (which defeats the purpose of Wi-Fi), and even doing what I took to be a "hard" reboot (unplug the 8620 while power is on, wait 60 seconds, hold down the power button for 30 seconds, plug the AIO in while holding the power button). So far no one has suggested re-installing Windows.
Tech support even insisted that the cause of the 8620 failing to maintain its connection to the network was my having the 8620 draw its power through a multiple outlet power strip. Willing to try just about anything short of examining chicken entrails, I now have the same failure to scan with power coming directly from a 20 amp circuit outlet.
There was a time when a short call to HP tech support fixed the rare problems with HP products.

Macbook Pro Print to HP officejet pro 8600 plus

Having trouble printing from macbook pro (mountain lion) to HP Officejet Pro 8600 Plus. Laptop connected to printer and can see and print test page, but when I try to print anything, nothing happens. Printer icon on laptop shows in use and printing but nothing prints. Appreciate any help. Also have current printer driver for printer use with mountain lion (secured via software updates).

Download this link, set your Safari preferences to save download to desktop. (If it does not have this , click other, then click desktop. Download to desktop top, then double click on the installer. After installing.
Go to sytem preferences> print Select the hp 8600 click minus, then click plus, select hp 8600 plus, select this as your default printer. Reboot
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4323648

Officejet Pro 8600 Plus N911g - scanning stalls part way through

I have a HP Officejet Pro 8600 Plus N911g. When I try to scan a large number of documents from the printer to my computer, the printer stalls part way through. Today I had a stack of 45 pages that needed to be scanned. I loaded them into the document feeder on the top of the printer, hit "Scan", "To Computer", chose my computer from the list, "Save as pdf" and start scan.
The printer started scanning, got through about 30 pages and then just froze up. The display screen showed "Now Scanning". I let it sit for over a half an hour, but it did not resume. The only way to get out of the stalled scanning was to turn off the printer and restart it.
This has happened multiple times. Is there a limit on the number of documents that can be scanned at a time?

Hello aksnell,
Welcome to the HP Support Forums!
In my experience the Officejet Pro 8600 Plus would be best suited to scan such a large amount using the software provided. The printer has a internal memory of 128 MB, that will fill up very fast when scanning into the computer.
I would recommend opening HP Scan on the computer, select .PDF and scan the pages this way. It will still feed from the Automatic Document Feeder and also save all pages to a single file when done.
If you need a hand scanning using the software, replay back with the Operating System installed on your computer, Windows or Mac.
Thanks for posting.
JERENDS
I work on behalf of HP
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HELP, hp officejet pro 8600 plus always show it is "not connected"

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