Help-HP Pavilion All in 1 (Windows 8.1) gets stuck on start up

Help,
I am not a real techy person and am frustrated and read to get rid of this new HP. I will do my best to outline the issues occuring.
Computer is new less than a month. Came with 8.1 out of the box. Did initial set up and then it did its thing applying updates. In first few days in, when updates would occur and it had to restart it would get stuck and the HP logo would appear and be froze with no spinning wheel icon. It then appeared to open a PC Check Up at which point we ended up running and that wiped out any Apps, we put on it, and documentes like Word documents that we transferred over and had saved from old computer and some programs that we put on like Office etc. Starting over wife reset it all up, with items we needed and had it do the updates individually instead of all.
It seems to have worked better for past 2 week but when just turning on with power button it is a gamble, sometimes it starts fine, other times stuck on HP screen. It seems to get stuck after updates were applied, like the day prior.
Wife is for "techy" in this arena and has gotten past the lock up issue, sometimes a hard restart and it will work. Today though was completely stuck again, unusable machine and it ran another PC Check Up and did a System Refresh. It never presents an option to choose a past date to refresh too and so this time we at least saved our documents BUT lost all apps and programs we use. I was at least able to get back on the machine after it ran its process.
Please Help. I use this machine for work and need to rely on it, but every day the stress of "wondering" if it will start up or not is wearing on me.
I have read forums where it sounds like a common issue, but the suggested solutions vary greatly and to me this is a brand new machine that should not be causing me this headache! I read about the "Hybrid Reboot as possible cause" "Doing things in your BIOS and disabling blah blah" "One where they saind HP has a fix but you need to apply the most recent update" I fear any update at this point at those tedn to make this machine not work when starting up and tired of doing system refresh and losing things to start all over again.
I had a DELL for years, that over time did become slow, BUT it did always start up without an isssue and I never stressed whether it would be usable on a daily basis.
HELP, Suggestions please.
Also, is there a way to pick a past date to restore to? Been unable to find that option like I did on past computers.

Hi again Al259,
Thank you for the quick reply!
If you are not able to successfully restore to a previous working point on your desktop, I recommend performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 8), as well as Performing an HP system recovery (Windows 8). This should return your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836 for your in-warranty replacement options. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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Hi,
Enter: 40429366
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Help-HP Pavilion All in 1 (Windows 8.1) gets stuck on start up

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