Help! I already purchased music, but I clicked download and it purchased them again.
Ok so theres music that I already purchased on my itunes, and I went to my purchases and hit the download button because the albums all had the icloud symbol on them and it never allows me to play the music on my phone or laptop. Anyway, I hit download and it like bought them all again! So I'm trying to figure out who I can contact to get my money back. Thanks! <3
Click here and ask the iTunes Store staff for a refund. If they got charged to a credit card, you can also contact the card’s issuer and dispute the charge.
(116882)
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my computer hard drive died rather suddenly so i had no chance to do a back up or any thing. i put itunes on my new computer and got my purchased music but my ipod will not sync and i cannot get my playlists onto the computer. is there any way to get my playlists on my new computer and also get my ipod to sync. it is a waste of time to purchase new music and i do not want to purchase a new ipod since i have so much memory left on this one.
Thank you all for your replies. Here is what i ended up doing. I cannot afford any 3rd party software so i went to itunes and manually entered all my playlists. As I had indicated my purchased music was on my new computer just not the playlists and I could not sync my ipod. After I rebuilt all my playlists I tried to restore my ipod to factory defaults/new. All of the steps called for in apple support and elsewhere were not available to me. I connected my ipod, went to my computer, right clicked my ipod, and formatted. That wiped my ipod so when I connected to itunes it then gave me a restore option. I did the restore and all is good in the empire again. I can now buy new music and sync my ipod so I am a happy camper.
Thanks to all. -
Purchased music but can't download it?
I purchased an album a month ago and now trying to download it on my Macbook,iPad,iPhone but it won't work
Care to provide more detail?
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Tried to download past purchased music but tried to do too many at one time now frozen help fix
Tried to download past purchased music but tried to do too many at one time please help fix asap!
If you had given us sensible information, I could look it up for you if your efforts fail.
Right now, I don't even know if you are on a Mac or on a Windows box.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
How do I transfer my iTunes library from my old computer to my new one? I have successfully transferred purchased music but not my library of CDs. Home sharing will not work, and isn't working in fact, as the computers will be in different countries.
Assuming your library is in the default location and all of the media is stored within the library's media folder then this is what you need to do:
Copy the entire iTunes folder from <User's Music> on the source computer to <User's Music> on the target computer.
You can do this directly over a network (making use of shared network folders) or by making a copy on an external drive, moving the drive between computers, and copying again. Any way that works is good. However if you say that you cannot use Home Sharing (doesn't work properly anyway) because the source and target are not on the same network then method 2 as I describe it won't work either.
Your playlists, play counts, ratings etc. are stored inside the database iTunes Library.itl which is inside the iTunes folder and a successful migration includes all of this information, not just the media files. I recommend method 1 from the earlier link as it sets you up with a backup mechanism to use in future. All hard drives fail eventually and often without warning, or at least a warning that is noticed and then heeded.
If the initial assumption is wrong, or you need help checking, just ask.
tt2 -
Just yesterday I downloaded the newest update for iTunes, a few days before doing this I purchased music, but after doing the update my songs will not play. It shows a message that says this file cannot be located, what can I do to find the location?
The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
I have purchased music that is on ipad and plays but is not in libary on pc as i cleared hard drive to portable backup ?how can i get back ? and sync ipad without losing it al ?
SADLY not as i downloaded an upgrad to my original PAGES/
i have in the meantim had to open www.icloud. then from there import the file that i am working on and then check on ipad if it uploaded/ yes it did.
but what a waste of time as it doesn not save any changes done automatically back in the cloud....
i am now downloading the new LION and hope that it will fix the problem
i cant find any other way. I was lead to believe that you wrote, it saved automatically, on to the cloud, you then opened anohter device in anotother country even, and the new file was there, waiting, in its latest version.......
and the same magic was supposed to happen in reverse.
It doesn't/
if i have to open a browser, go to www.icloud....why on earth did they not just leave us an icon to drop it in in that case?
I hope the new lion will help resolve the isssue/
any other ideas> keep em coming...thank you so much. -
Hi I just bought an iTunes to card to purchase music but it won't let me download anything because I can't remember my security question I'm trying to get my credit card info off
If you can't get the answers emailed to you, phone Apple from a number listed in article HE57 and ask for the Account Security team.
(95160) -
I purchased music but it doesn't appear in my library, only as purchased in the store. How do I get the songs to my library so I can burn a CD??
Welcome to Apple Support Communities
You have to download the purchased music, because now you can only listen to purchased music from iCloud. See > http://support.apple.com/kb/ht2519 -
I downloaded a pokédex app on my iPod touch, on that app you can buy other region Pokemon, I bought a region but I won't download on my iPod, it said I purchased it but nothing will download, help?
What happens when you try to download it?
have yo contacted the developer of the app?
Last, contact iTunes
Apple - Support - iTunes - Contact Us -
I purchased music, but there is no downloads available. Ideas ?
I purchased music, but never received a download and none show available. Second times a charm, same results. Any ideas ??
How to report an issue with Your iTunes Store purchase
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I have just downloaded itunes to my new laptop. I can see purchased music but not all my cds - do i need to reload them?
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
my Itunes account tells me i need to update it to version 10.6.1, but when I click download and the computer (mac 2007) goes to the "checking for softwares" page it doesn't find the update? Help me please, what do I do?
Try updating to 10.6.3.25.
A .dmg installer for iTunes version 10.6.3.25 for Mac OS can be found at the following download page on the Apple website:
iTunes 10.6.3 -
I have attempted to install iTunes multiple times but to no avail. I have installed every file, and followed every instruction on the support pages. I click download, and it takes me directly to the "Thank You for Downloading" page without doing anything. I am running it on FireFox, and I have tried with Internet Explorer, neither have worked. I have been trying to do this for weeks now, and I am getting majorly frustrated. Please, help.
Perhaps try downloading and saving a copy of the installer to a different PC. (If you're on a 32-bit Windows system, try to download on a different 32-bit Windows system.) Copy the iTunesSetup.exe installer to an external hard-drive, or a large-enough thumb drive or burn it to a CD-R. Carry the installer back to your PC, copy the installer to your hard drive. (Don't run the install from the ExHD, thumb or CD-R.) Start the install by doubleclicking the iTunesSetup.exe file.
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I have unlocked my iPhone 3G with Vodafone via iTunes, but now the downloaded apps crash immediately when opened. I've tried a Restore, but this didn't help. I've also tried removing all apps and re-installing them, but they still don't work. Any ideas? Thanks.
yep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this!
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