HELP!!! I am getting really fed up with things that dont work.

Question

I am asking why a year ago i wasted money on Prem elements 8 only to have it not do the same as prem 2 did not do.
Neither will see my cameras a canon 650i & sony hc320i which were visible on Win 98 with prem elements 2, i now have win7 loaded Pe2 on both my new laptop & my 2 year old HP desktop the HP crashes if i try to go to DVD burn the Toshiba Laptop just does not see camera or DVD burners.
PE 8 i thought would be a solution after all its up to date but i hate it as a package oh and guess what it wont see camera or burner so great i wasted my £100+ on something thats horrid to use & wont work. Bring back PE 2 but how do i make it work on both PC,s.
Pe2 has always been a problem but worked with a lot of messing but now i can only download onto it from DVD then edit slowly ie 15 minutes for every tag on the timeline but having done this it will not see a burner.
Im not a techy but was told to re load Roxy or Nero missing out bits, i cant see either on my pc,s anyway & dont have the programs to load. the burner works with other programs so my guess is that Adobe just dont add the bits that do the job.
Well as you can guess i am fed up haveing spent money on something that does not do what it said on th box it just rubbish to expect a mere mortal to play around with a pc.
Question then is this simple, How do i get this to work properly without getting techy & download to DVD in PAL format and talk to the camera without it crashing my PC.

Answer 1

Hi in reply to this both cameras are dv video cameras the sony being 3 years old & great the Caon is 5 years old having been bought for the athens olympics. Operating system as stated is win7 that does see the cameras on my lap top. i dont know what other facts you need.
I have contacted Adobe at least 3 times since buying Adobe PE8 the last time pointing out very unhappily that customer service is about replying to emails. The customer service contact is the one with the original packing. i have to say this is getting me no where. I want it to work when loaded its on a new PC where nothing has been added as one of your colleagues has  there is no'downloaded trash' the only programs on it are those that came with it plus PE8.
Life & PC's are supposed to be fun this is not. when i have the time to wait for elements to talk to the net 7 crash again i will ask for more help either Windows 7 is rubbish or the link to adobe. sad really
Date: Fri, 18 Jun 2010 06:26:09 -0600
From: [email protected]
To: [email protected]
Subject: HELP!!! I am getting really fed up with things that dont work.
Your Canon 650i is a still camera. You should be able to download the photos from it using either Photoshop Elements or the Premiere Elements Media Downloader. The video, per the FAQs to the right of our forum, will likely need to be converted before you can edit it in Premiere Elements.
I could not find any specs on a camera called the Sony HC320i, so I have no idea if this is a still camera, a tape-based or hard drive based camcorder or even an AVCHD unit.
Beyond that, you really haven't given us nearly enough information to help you out. If you're unhappy with the software, you can certainly contact Adobe by clicking the Contact button at the top of this page.
Meantime, does Windows recognize a connection to these cameras/camcorders when you plug them into your USB or FireWire port? If not, the issue is with your system. Not the program. Without knowing what operating system you're using, it's hard to advise you beyond that.
Meantime, have you gone to Premiere Elements Help menu and selected Check for Updates to get the 8.01 patch?
Have you gone to Windows Update and manually downloaded the non-critical updates to ensure your system is completely up to date?
Again, if you're as frustrated as you are,  I'm surprised that in the past year you have not contacted Adobe. At the very least, you could have asked for a refund within the first month or so.
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