Help! _ i bought a IPT on store on line but i didn't recive it!
sAD! i order it on 14/1 [fri] and it said will 'Delivers: 18/01/2011 ' i wait the hole day but no one did the delivery......
If you bought it from the Apple on-line store you should have received an email giving a tracking number for the shipment (At least you do in the USA). You then use the tracking number to track the shipment and delivery. The tracking page should give you a way to contact the shipping company. If you got it elsewhere, contact them.
Similar Messages
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Hello there,
This is Ziyad
Actually I bought coins from Fun run game $10 but I didn't receive and coins!! and you charge me alleady on my visa!!Whilst Apple do reply on some old unanswered threads on these forums, most of the people here are fellow users, you are not talking to iTunes Support - you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ , click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Hi last year l paid and had Lightroom 5.4 downloaded to my PC can you tell me if l can get this as a disc cause my PC is liable to crash or have l got to but another version of the programme. My order no is AD002240760UK and it was purchased on 13/5/2014. Please answer me. Thanks.
G.Millard.If you have a Hard Copy, hand written or a computer file and printed out, of the LR Serial number you got when you bought and downloaded LR that is all you need. LR can be downloaded from the Adobe Products Updates page and reinstalled. Then all you need to do is license it using that serial number you got when you originally purchased it.
You can also make a hard copy, DVD, of that download for future use. -
Bought gtx 970 in store 4/18 but lost receipt for wit her 3 code
I am such an idiot in my rush to install my new gpu I tossed out the receipt with the shredded plastic bag. I have the gpu box and serial number and can identify the store and time of purchase and all of my relevant contact info. Is there any way to get a code still? The free witcher 3 is the main thing that got me to splurge on a new card and now I feel like fool.
Hello djlebo,
Welcome to the forums and thank you for posting. Don't worry, we can locate your receipt and further investigate your code situation.
Please send me a private message by clicking the blue box at the end of my signature with as much information as you can provide.
· Your name or the purchasers name
· The email associated with the purchase
· The phone number most likely related to your purchase
· The date of the purchase
· The store location that you purchased the item from
· The payment method (Cash, credit, debit)
· The manufacturers name
· The amount of the purchase
· Any additional items that would be on the receipt
I look forward to hearing from you and thanks again for posting!
Blake|Social Media Specialist | Best Buy® Corporate
Private Message -
How can you get your money back for an app that doesn't work???
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Apple considers all sales final. There is a link to the developer's site for support on issues that you have with their app. That is where you go for problems with the developer's app. -
Bought 500 clash of clans gems but didn`t recive them after a day
I bought 500 clash of clans gems but i didn`t recive them ibwaited for a day but i still didn`t have them and they charged me for it .
If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
i bought 4 apps 1. the sims 3 for £4.99 2. fifa 14 premium pack for £2.99 3. plauge inc for 99p and monopoly for 69p i bought a £15 app store voucher and i only have £1.66 left but i should have £5.34 left please help me
Three possible causes:
- You got charged twice. On a computer go to iTunes Store>View Account>Purchase History and see what you got charged for
- Maybe the difference is due to tax. Again the Purchase History will list the total price including tax for each purchase.
- You had a negative balance (you owed money) before you redeemed the card.
If problems contact iTunes:
Contact iTunes -
Macbook pro two days old...bought logic from app store...logic has installed partly each time i open it up it wants to download rest of programme then stops half way thru and gets error message 'logic is unable to continue with download' help needed !
Hello:
I would trot back into the Apple store and have them fix the problem (or call Applecare with a warranty issue). There is no sense in you wasting your time trying to troubleshoot things on a new computer.
Barry -
bought apps from apps store,my money was taken and den I downloaded the apps buh 2 didn't work .it told me iTunes failed to install app,the apps are the dark knight rises(batman) and asphalt 7 I need help plss am using iPad 2
Although iTune terms says that all sales are final. You can try explaining to get a refund.
http://www.apple.com/support/itunes/contact/ -
i bought something from game the game is Deer hunter i bought some golds and app store took money from my visa but i didn't find any golds that i bought ! please any help or how can i use the gold or restore the money? thank you
If you've been charged but not received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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Help! movies i bought in the itunes store willl not sync to my iphone
I recently purchased rocky from the itunes store. As soon as the movie finished downloading, I attempted to put it on my iphone, but when i did this an error message appeard which said that rocky could not be copied onto my iphone because it cannot be played on my iphone. I then tryed syncing another video i bought from the itunes store, and the result was the same. Is this a problem with my iphone, or do certain movies on itunes just not play on the iphone?
That is odd as I didn't have this problem with mine. Do the movies play on iTunes okay?
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I updated to 7.0 and now my ipod wont play in my car stero. I have reset, bought an itunes song and reset again but nothing is working. Pandora wont play. I can hear it very slightly in my speakers if I turn up the speakers but it is so faint. It plays thru its own speakers and my radio plays thru my speakers in my car so my its not my speakers.Help! Thank you!
Hi Novagurl2369!
I have an article for you that can provide some helpful troubleshooting steps to address your issue:
No sound through stereo headset1
Inspect the headset jack for debris and clean if necessary.
Connect the headset and make sure the connector is pushed in all the way.
Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
Try a different song or video.
Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
I buy for mac app but not for the iPad, so how do I reinstall a program that has already purchased? I need help because I bought the imovie'11 but when he opened it only brought 8 movie trailer templates instead of the 15 it says on the program. How do I solve this problem? Once paid for a program incomplete. I also liked that the AppStore itself had a button to reinstall programs already bought, because it is very hard to understand how to do this in the store, only option is to install and hide purchase, and how do I reinstall, attention'm talking about reinstalling a computer mac, not an ipad or iphone.
Thank you.Prodesigntools.com , go ahead and download the software from there and use your serial number to serialize it.
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My iTunes will no longer play videos/music videos (bought from the iTunes store) since the last update? (Win7 64bit)
Guys I have the same problem.
Since I installed iTunes 10.5 I can't play any of my music videos downloaded from the iTunes store.
I can play music ok but no videos. I just click on the videos and nothing happens!!
Help..... is there a remedy??? -
This is what happened: I bought a $20 App store gift card so i can get some gems on my Clash of Clans Account, once i entered the code i went into Clash of Clans and tried purchasing $10 worth of gems. But it says to change into the Sri Lankan Store but when i went to enter the code it said to change the store to Australia. I tried doing it by creating a new Apple ID. Once i went to the billing information i didn't enter my credit card details but i entered my Gift Card Code, although it said it was invalid. I did see i had $20 Credit Balance in my Apple ID. PLS HELP! Reply as soon as possible.
All iTunes gift cards are country-specific, so an Australian iTunes gift card can only be redeemed and used in Australia on an Australian iTunes account. And whilst you are in Australia you can only use the Australian store, the store's terms of use include having to be in a country.
Also all apps (and only other content from the stores) are tied to the account that bought/downloaded it, so only the account that bought an app can do in-app purchases in it - so the new account that you've created won't be able to do in-app purchases in that game as you downloaded by a different account. If you haven't spent any of the gift card on the new account then you could update your old account to have your Australian billing address on it and try contacting iTunes Support and see if they will unredeem the card or transfer its amount to that account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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