HELP! I can hardly see my online videos!

Whenever I try and watch an online video the screen is always
too dark to see it properly and there are no brightness settings.
Its not my monitor because the brightness setting on that is at
100%. Can anyone please help me?

Hi garethireland
Flash Player does not control the video brightness. This
brighness and contrast is first determined when the video is
produced, and after that through monitor / screen settings. Is this
a laptop?

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    I could not find a website issues community and this one was the closest I could find. If this needs to be moved to a different community, please do so.
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    You are now chatting with 'Alberto'. There will be a brief survey at the end of our chat to share feedback on my performance today.
    Your Issue ID for this chat is LTK1125603600195X
    Alberto: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
    Alex: Hi there
    Alex: Why I can't see Apple website videos on Samsung tablet? Used many browsers, same result...
    Alex: I can watch Apple website videos just fine on Windows/Chrome browser (or IE, Firefox) but can't on Samsung Android/Chrome browser (also tried Firefox, Opera, Samsung browser). Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working. Any idea why?
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    Alex: correct
    Alberto: Thank you for the confirmation.
    Alberto: What is the model number of your tablet? It starts with GT/SM which can be found on the rear panel.
    Alex: Don't have it with me but it's the Tab S 8.4
    Alex: Same goes for my phone, Galaxy S5
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    Alex: nope, no error, it just won't play any video on apple website, ALL other websites videos are plaing OKare
    Alex: playing Ok is what I meant
    Alex: and this is the same for my tablet AND my phone
    Alex: devices are updated to the latest software bla, bla
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    Alex: you just did
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    Alberto: I would have surely helped, if there had been information available with me.
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    Alberto: Is there anything I might be able to assist you with?
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    Alberto: I will transfer this chat to my supervisor.
    Alberto: Please be online while I transfer this chat.
    Alex: sure, thanks
    Alberto: Not a problem.
    Please wait while I transfer the chat to 'Sammy'.
    You are now chatting with 'Sammy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
    Your Issue ID for this chat is LTK1125603600195X
    Sammy: Hello Alex. I am the supervisor of Alberto.
    Sammy: I am going through the previous chat session.
    Alex: Ok, thanks
    Sammy: You are welcome.
    Sammy: I appreciate your time and patience.
    Sammy: I see that you are unable to access Apple website videos on your tab.
    Alex: and on my S5
    Sammy: As you are able to access the videos from all the other web sites, it is not an issue with Samsung tab and Samsung do not have any control on this issue.
    Sammy: It is an issue with that particular web site and you need to contact the web site support for further assistance.
    Sammy: There is no separate setting on the tab to access a particular web site.
    Alex: Yes, I need to do that. At this point it's the technical aspect that bothers me, not that I can't watch the video, I can use my iPhone or my PC to watch the video, but why the Android can't?
    Alex: Thank you Alberto
    Alex: or Sammy
    Sammy: I understand your requirement; however, we do not have any information about this issue.
    Alex: Ok, thanks
    Sammy: I apologize for the inconvenience.
    Sammy: Is there anything else I can assist you with?
    Alex: no
    Sammy: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
    Follow Samsung Service on Facebook, Twitter and YouTube.
    Chat session has been terminated by the Samsung Agent.

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