Help, I can not quit safari or shut down my computer since updating to Lion.

Can some one help?
Since updating to Lion, I can not quit Safari or shut down my computer.

Several ways to force quit when you can't quit an app normally.
Go to your Apple menu (top left in your screen) then from the drop down menu select Force Quit.
You can also force quit an app using the Activity Monitor app located in /Applications/Utilities.
You should be able to shut down your Mac by holiding down the power button until the screen goes black. Then restart as usual.

Similar Messages

"Quit Safari" is grayed out. How can I quit safari and shut down?

"Quit Safari" is grayed out. How can I quit safari and shut down MacBook Pro?

Force Quit
Press command + option + esc keys at the same time.
Wait.
When the Force Quit window pops up select Safari, if not already selected.
Click Force Quit button.
Wait.
Now shut down the computer.

I can't quit safari or shut down my macbook

I can't quit Safari. Command Q doesn't work and "Quit Safari" is disabled in the drop down menu. And my macbook won't shut down because it says Safari canceled the shut down. Help!

Go to
Apple>Force Quit, select Safari.

My Safari is stuck on on a webpage "survey.tubgalley.xyz....." It also has a pop up box with "Congratulations you are today's lucky winner, click OK to continue". I can't close these out, and have tried force quiting Safari and shutting down.

My Safari browser is stuck on a webpage "survey.tubgalley.xyz...." and there is a pop up with "Congratulations, you are today's lucky winner, Click OK to continue". ( I have not of course clicked on it!).
I have tried quitting Safari, and shutting down my computer.
I have block pop ups enabled in preferences.
I have Mac OS X 10.7.5
2.5 GHz Intel Core i5
4 GB 1333 MHz DDR3

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

I can not "Quit Safari" it is not highlighted because of that I can not restart computer

I am trying to figure why I can not close Safari.

Hold down Option Command Escape at the same time... from the drop down Menu choose Force Quit Safari.
Or,
Click the Apple menu icon top left in your screen. From the drop down menu click Force Quit.

I can not restart my macbook, because it says the "safari" cancels restart but I can not quit safari

I can not restart my macbook, because it says the safari cancels restart but i can not quit safari

Choose Force Quit from the Apple menu and close Safari from there.
(121743)

I have problem shutting down my macbook because of safari, i can not quit safari

Hello does anyone know how can I solve this??

Choose Force Quit from the Apple menu, highlight Safari, and press Force Quit.
(98162)

I just upgraded to Mavericks and I got a box that is title mail upgrade. I can not close it or get rid of it and it will not allow me to shut down my computer. Can anyone help

I just upgraded to Mavericks and a box popped up the the screen that says Mail Upgrade. It does not have the 3 buttons in the left corner. How can I get rid of this? It will not even let me log out of my computer.

Top gray bar says Mail Upgrade
Below that
Cleaning up changes
Then a blue progress bar that does not move
Below that
While you wait, you can read about the new features in Mail Read More

Can not quit safari

I am unable to quit safari

In Lion and Mountain Lion (which sounds like a soft drink, by the way), applications start up in the same state they were in when you quit them. If you force quit an application that is chasing its tail, it will just resume chasing its tail when you start it up.
Try adding the shift key to whatever method you use to start the application, and it will start up fresh. That means shift+command+O, shift+double click, Shift+clik on the dock, shift+click on Launchpad. Whatever.
If you don't want an application to open all its windows when it starts the next time, quit the application with Option+Command+Q.

Program will not quite and cancelles shut down

Need to delete an application but a message comes up I can't because it is open, but it will not let me quit and cancels the shut down

Choose Force Quit from the Apple menu and quit it from there.
(87775)

Every time I try to shut down the computer safari cancels shut down. Can any one help? please

Every time I try to shut the computer down Safari cancels shut down. Can someone please help?

Welcome to the Apple Support Communities
Close Safari before shutting down your computer. Also, go to Safari > Preferences > Extensions and update your extensions to the most recent version, and if it doesn't work, open Safari > Reset Safari

My MacBook Pro will not allow me to shut down it says it is still importing photos into iPhoto it also will not quit

My MacBook Pro will not allow me to shut down my computer. Their seems to be a glitch in the iPhotos. It says it is still importing photos into iPhoto. It will not allow me to quit either.

You could always hold down the power button to force the MacBook to turn off. This is usually a last resort step though, but if nothing else is working and you are sure it isn't importing photos then you might consider it.

System not signing out or shutting down properly.

The problem is sometimes (not always) when I shut down my computer (which I recently updated from Windows 8 to 8.1 via Store), or sign out - it hangs. Hangs in the way, that when signing out it keeps showing signing out for 30 minutes, after which I just
force shutdown it. Same is the case with shutting down: after the screen is turned off, I still see the processor light on, even after a lot of time, indicating that it has not actually shut down. This has been the case since a lot of time now.
The biggest problem is, it occurs frequently enough to be an issue, but not everytime. For example, if I turn off/sign out 10 times a week, this problem is present, like only 7 times. So I can't find a definite cause for it. Also, this is primarily an issue
with the sign out: I think the shutdown fails because the sign out fails - so it's about fixing the sign out.
With no sort of visual indications or error messages, the only place I can start troubleshooting is the Event log. Looking at the System logs under Windows, the only error reported around the time of shutdown and (surprisingly) even when the PC is being
used is Event ID 10016 "The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} and APPID..."
Using the registry, I found that this application with the above mentioned CLSID was: Immersive Shell. Looking deeper into the Event Log, I found that this error started occurring only after Windows 8.1 was installed. This confirms that this issue is
caused by some fault during update.
I would like to make it clear that a Refresh or a Reset is my last resort - simply because I do not want to spend hours reconfiguring my system and desktop apps. I want to get to the solution of this issue - not overlook it.
Even more interesting, sometimes the error would end like: " from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative
tool." (the case around the time of shutdown/sign out),
and sometimes like: "to the user PCNAME\USERNAME SID (S-1-5-21-1925085438-1685653947-3436975336-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.BingNews_3.0.1.174_x64__8wekyb3d8bbwe SID (S-1-15-2-508114518-3340871649-811464485-526616082-4258465299-1774086546-1865468257).
This security permission can be modified using the Component Services administrative tool". (during the time the PC is on). And this kind of error occurs with many other Modern apps, so you can replace the part after "running in the application container"
with the details and name of any installed Modern app.
So, what is this error essentially, why does this occur, and most importantly, how do I fix it? Thanks in advance for any solutions/suggestions.

Well, to set settings for Immersive Shell, I followed the steps at
http://blogs.msdn.com/b/emeadaxsupport/archive/2010/01/26/unable-to-edit-the-dcom-settings-for-iis-wamreg-admin-service-on-a-windows-server-2008-r2-when-trying-to-configure-kerberos-authentication-for-role-centers.aspx
(which I got a reference to from a reply at
http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/dcom-error-10016-cannot-change-permissions-in/dfdb4fa6-c867-4af1-b650-3a188d26d36b ).
This automatically granted me full control on Administrators for Immersive Shell (did not notice then, but when you asked me to do so, I checked it). But the issue was not resolved. Then, when you mentioned about posting complete event log details,
I thought I had only left out the APPID part (which was irrelevant to solving this issue). But just to be double sure again, I checked (I was right). And this lead me to something interesting, the recent error ended with:
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
So, I just added permissions for LOCAL SERVICE to all 3 parts (Launch and Activation, Access and configuration permissions) - and tested by doing 2 sign-outs and 2 shutdowns.
And surprisingly, it all worked well. So, based on this I can declare: <strike>PROBLEM SOLVED!!!</strike>
<strike>NOW WHAT DO I MARK AS THE ANSWER? This post?</strike>
And, thanks for offering help, v-yozhu.
On the third shutdown, it again stuck. Checked the event log again: this time it's event 10010 (around shutdown, 3 times in a row):
The server {03E64E17-B220-4052-9B9B-155F9CB8E016} did not register with DCOM within the required timeout.
And there's another one (during general PC use):
The server {209500FC-6B45-4693-8871-6296C4843751} did not register with DCOM within the required timeout.
OK, now I am trying to solve this issue.

Opened Safari and it has an open window that says "Congratulations you are the winner for April 11th. Please select your prize and enter your email" I did not follow the link but I can't quit safari. Can't shut down either Safari stops my request

Opened Safari and it has an open window that says "Congratulations you are the winner for April 11th. Please select your prize and enter your email" I did not follow the link but I can't quit safari. Can't shut down either Safari stops my request. How do I get Safari to be normal again?

Opened Safari and it has an open window that says "Congratulations you are the winner for April 11th. Please select your prize and enter your email" I did not follow the link but I can't quit safari. Can't shut down either Safari stops my request. How do I get Safari to be normal again?

I have a virus that has taken over Safari and will not allow me to use Safari or even shut down my computer. It claims I need to send $1000 to a "green dot account to get my on line capability.Help

I have a virus that has taken over Safari and will not allow me to browse of even shut down the computer. The request is to send $1,000 to a "green dot" address to get the virus removed.
Help!
lawrencefromchatham

Command, option and escape keys held down together will open the "Force Quit" dialog window.
Quit Safari and then relaunch it while holding down the shift key.

Help, I can not quit safari or shut down my computer since updating to Lion.

Similar Messages

Maybe you are looking for