HELP! I can't access the music on Ipod! Music's font is faded on Itunes??!

Question

Here's the story,
I recently bought a Ipod Touch, so I gave my old Ipod nano (2nd generation) to my mom. She put the Ipod nano onto her own Itunes account, but only 170 songs show up on her library out of 300 from the Ipod nano. The other problem is that when the Ipod is connected to her Itunes account, she can't access the songs on the Ipod. All the playlists and songs from the Ipod are under the 'Device', you can see all of them, but the font of all the music is faded and when you double click a song, nothing happens. Whats wierd is that only selected songs are in the 'Library' (which can be accessed and played) and all the songs on the Ipod are under 'Devices' (but can NOT be accessed or played). How can she access the music??
Your advice is GREATLY appreciated!! Thank you.

Answer 1

Grey text when you look at the content and a lock symbol at the bottom of the screen just indicates that the iPod is set to sync automatically with iTunes. If you want to play the iPod songs through iTunes, delete songs from the iPod, drag songs from iTunes, add playlists to the iPod etc. you need to change the update setting to "manually manage songs and videos". The text will change from grey to black and everything will be directly accessible through iTunes:
Managing content manually on iPod and iPhone
Syncing Music to iPod