Help - I can't enter my password anymore in the device password screen on my Z10

Hope you can help. When I attempt to enter my password in the device screen nothing registers in the field. Also there is a box around the number 1. It feels as if the keyboard has been switched off / linked to some accessibility setting - but as I can't get a password entered I can't get into the device to do any further diagnostics.

Press and hold your power button until you see BlackBerry on the screen. Ignore anything you see before that and continue holding it until BlackBerry appears. Once your phone reboots, try once again to enter your password.
I hope that helps you.
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wpbrink wrote:
what happens in detail:     i click on the desktop icon (rove mobile viewer) and open up the program.........i then hook my usb cable up so i have communication between the laptop and the phone..........then as the program says to do i click on "start" and it then that a new box pops up and says "DEVICE PASSWORD REQUIRED"   "PLEASE ENTER YOUR DEVICE PASSWORD "
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Help - I can't enter my password anymore in the device password screen on my Z10

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