HELP!! I can't login to BBID on my device

I cannot login to my BBID on my Torch 9860. I'm using the correct password and username, but I get a message saying "can't login to account". With the same username and password I can login to the account on my pc. I've changed the password several times, thinking I had forgotten it, but the result is the same every time. SOMEBODY PLEASE HELP!!

Hello,
Have you upgraded to BBM7? if yes i would recommend downgrading because for some people quite a number of problems has been caused affecting the whole phone and not only BBM.
If that isnt the case, you will have to do a soft reset on your phone and my recommendation is to either create a new BlackBerry ID or try your best to configure your old one with the phone, whilst everything that isnt back up will be removed
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

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                                                                                    [Thr 3152] Tue Jun 03 14:22:52 2008
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    [Thr 3152] Tue Jun 03 14:37:56 2008
    [Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?
    [Thr 3152] Tue Jun 03 14:53:01 2008
    [Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?
    [Thr 3152] Tue Jun 03 15:08:05 2008
    [Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?
    [Thr 3152] Tue Jun 03 15:23:09 2008
    [Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?

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