Help! I can't rip songs to my neeon 2 on Windows Vista!

Hello,
I own a Zen neeon 2 for several years already and organizing my musics on my old computer has been perfectly fine. However, I recently got a new laptop and it has Windows Vista. I successfully installed the software needed to start my neeon2 media explorer. The explorer allows me to organize my musics and videos but it would not let me rip songs. I've tried several different CDs and it's the same. I also tried my MP3 on another computer that has Vista and the same thing happened -- it would not let me rip songs. Then I tried it on my brother's computer which has Windows XP, and it lets me rip songs. So I'm assuming that the problem is that my player is not compatible with Vista.
Is there a software I can download from Creative to fix this problem? I tried to search for firmware update for my Neeon2 but I found none. I found firmware updates for Neeon but not Neeon2.
Please help me! I've been searching the support website tediously and frustratingly for a long time already, and I still can't find a solution. My main source of musics is from CDs! So not being able to rip songs means no more new musics!!!
-- Daisy

rip them to the computer & load to the player.

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Help! I can't rip songs to my neeon 2 on Windows Vista!

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