Help. I can't update iPod Touch 1st gen from ios 2.1.2 to 3.1.1; already paid for it.

Hi all,
  I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
  I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one  seems to have a universal solution and I have tried several.
  I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
  Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.

Yes, I have contacted them. They are who told me to try a few of the "fixes". They actually said they had never heard of this error, or any problems relating to his download. Also, when I was talking to them, they came here to this forum to find the answer...:/ This is why I am asking here. I was hoping someone had an idea I hadn't tried already.
Thanks.

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