Help I can't use my scroll

I can't use my scroll on my curve 9300 all I can do is call out and answer when someone calls me...I can't get to my menu or text messages nothing at all. All it does is stay on the top of my screen and doesn't move I have took my battery out for the 15secs and put it back in didn't do nothing I can even use the enter button either getting very frustrating with it please help me thanks
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Hi,
Welcome to the BB Community...
Since ur having 9300 Curve, then u have trackpad and not a scroll...
Try these steps, might help u out...
Do a battery pull restart(pull out the battery when ur BB is switched ON)...now press the trackpad n keep it pressed for 3-5 sec...repeat it 1-2 times n then reinsert the battery n let ur BB start...now, see if ur trackpad is working or not...even if ur trackpad starts working, this might be a temporary solution...
For permanent solution, visit a BB Service Center n get ur trackpad replaced...do take a backup b4 that cz after replacement, the OS will be reinstalled...
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

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