HELP!!!!!! I cannot renew my annual Skype Number s...

Hi,
I am sorry to bother you with this but after 15 minutes of searching I could not find any support number, email address or anything for Skype. Is this true??????? A paid service with no support? Just a bunch of FAQ items that does not help?
The problem is: I have some Skype Numbers. Before they expire, I usually receive a warning and then I go there and manually pay $60 to extend them for another year. At least this is how it worked in the past.
Now I received an email saying that my automatic payment (whaaaaat???) failed and my Skype Number will expire within 2 days.
The problems are:
1. I have never asked them to debit my account automatically.
2. And especially not with $18 which is 3 months only. I want another year.
3. Nothing changed with my credit cars do why did it fail?
4. Where have all the manual payment options gone???????
There is no button or any option to pay manually. It only allows me to change the payment method. There is no way I can pay the annual fee.
Is this a Microsoft trick so that I will lose my number? Can anyone help me as apparently there is no support for Skype but a bunch of useless FAQ items. I pay for this service but I cannot get help.
Anyone, please, help. I do not want this to expire. This is the number my mother calls me at from the other side of the planet. This is VERY important to me. This is the only way she can contact me. Please, help.
Thank you in andvance.
Cheers,
Moh@

Hi,
As I understand it, the process is simply to cancel the three-month subscription (you can do this via your account or by contacting Skype Customer Service). You will not lose your current Skype Number; it will be held for you for 90 days following the end of the current subscription term). Then, after the subscription expires, sign on to your account and renew your Skype Number for the term you wish. If you wish to cover the cost using Skype Credit, ensure there is enough credit on account prior to renewing.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Best regards,
Elaine
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Re: HELP!!!!!! I cannot renew my annual Skype Numb...

Hi,
I don't use skype official for gettting a virtual number from them. I uses DID exchange service for calling cheap to all over the world because they are [Link to external website redacted.] Hope you'll like it.
Abdul
[Link to external website redacted.]

Dear Readers,
As is noted in our Community Guidelines,
11. Spamming and promoting. Skype maintains an aggressive no-spam policy. Spam in the Skype Community will be deleted without warning. Note that informed discussion about Skype and competitor offerings is welcome in the community. “Spam” means blatant, offensive, repeated soliciting. Any member who violates our rules and refuses to comply with them will be banned.
As we are never sure what could be downloaded inadvertently, the Moderation Team routinely redacts hyperlinks to external websites. I would like to emphasize, however,
Note that informed discussion about Skype and competitor offerings is welcome in the community.
Thanks for understanding.
Regards,
Elaine
Community Moderator
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Cant cancel auto renewal of online skype number

Cant cancel auto renewal of online skype number as per FAQ.
Its not cool that skype has changed the setting to require you to cancel the online number or you get auto renewed. Then as per the FAQ one of the links is inactive.

Also I was wondering why my online number would not allow calls through.
As per the FAQ it says that I need to enable all numbers to call my to avoid blocked numbers not in my contacts list.
Unfortunately the same link is u/s.
I have been a customer for about 4 years and am now withdrawing all auto payments and moving to viber.
I would also like to point out that since ios 6 the iphone app is unstable.
regards
Damian an upset former customer

Re: Renewal of Online SKYPE Number

Hi
I have been charged for 3 months auto subscription. I bought skype no for 3 months only and had used for around 2 months only. Still I have a credit balance of $7. However, credit card is debited with $18 today for another 3 months subscription. xxxxxxxxxxxxxxxxxxx without any intimation to the customer. I have cancelled my skype number and as per refund policy of skype if we are not using the services, amount shall be credited back to the account.
There is no customer service to share any grievances.
Please help me how can the xxxxxxxxx debited charged be credited back to my account
best regards

Hello
Your account shows that you have been charged correctly. A subscription to a product sets up a recurring payment. This ceases when you cancel the product. If you have canceled you won't be charged again. Cancellation is effective on the next renewal date and you can use your Skype Number until then.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cannot get my own skype number

I try to get a Skype number but keep gettling logged out. I get to pick my number and then when I press the number I get logged out and have to do the process again. However I get to choose the number and Skype registers that but now when I try yo Activate it I get logged out again. On top of this I cannot verify my own mobile number either - I get "An internal error has occurred" Pretty buggy website Skype

Hi, Riviera_Elite, and welcome to the Community,
I have arranged to merge your questions into a single thread, which we usually do not do as you did the right thing by asking about your Skype Number order and your mobile number verification issue separately, however I suspect both issues may be related in your case.
Please remember that our Community Guidelines state that our Community is not a branch of Skype Customer Service.
If you prefer not to wait, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Will return with more information when I have news.
Update: Please change the password on the account you are using to set up your new Skype Number subscription, and then try the process of activating the subscription and validating your mobile number again, using a different web browser than you customarily use.
Regards,
Elaine

How to select renewal length for skype number?

Mhy skype numebr is due for renewal, but where or how can I access option to select renewal length?

Hi,
Did you check the view V_TFKTAXNUMTYPE in SM30? In this view you can see the FM that consists the tax code for BO.
If the FM does not work for you, you can copy and do the necessary changes!
Hope this helps!
Best regards,
Caíque Escaler

Where is the link to extend Skype Number subscript...

Have you guys figured out where Skype hides the link to extend our subscriptions for fixed phone numbers?
I've been searching the message boards for about an hour now and all I can find are hundreds of other angry people trying to find the same answer.
What's the point in emailing me to renew my annual phone number subscription if Skype won't even provide a working link or instructions to do it? The only thing the email managed to do was remind me that it's time to deal with this --- again and put me in a bad mood again.
Does MagicJack hate their customers as much as Skype does? If not I'm outta here!
Post transferred to Skype Number message board.
Subject/title edited accordingly.
Edited to conform with the Community Guidelines

http://www.apple.com/support/downloads/imovieHD6.html

Re-Activate Skype Number subscription

Hello,
How do I re-activate a Skype Number subscription that was cancelled. The subscription is set to expire in a month, however, I want it to continue. I've added a PayPal payment method next to the service, but the alert still shows that it will expire. Any ideas how to reactivate it?

Hi, Fox123456,
In Skype, when we cancel a subscription, the subsription remains active until the end of its term. What we are actually cancelling is its renewal. Therefore, check your account settings to see when your Skype Number subscription's expiration date is - which, as I just explained, is not tied to the date you accidentally cancelled the renewal. Even so, your number will be held in reserve on your account for 90 days so you have time to sign on and reactivate the subscription.
When your Skype Number subscription expires, you should receive an e-mail alerting you to this. The next day, sign on to your account dashboard and reactivate the subscription.
Skype Customer Service can also help determine the status of your Skype Number subscription.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Duplicate Payment for Skype Number?

I subscribed for skype online number on 10/31/2014 . You charged my account on 11/03/2014 in the amount of $30.48. On the 12/31/2014 you charged my account again for $30.00 for the same number again. I called my bank that you are charging me twice for the same number. I disputed the second charged that was made in the amount of $30.00. Can you please explain why you charged me $30.48 0n 11/03/2014.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Colorboy, and welcome to the Community,
To clarify: the $30.48 charge on October 31st 2014 was for renewal of your Unlimited US & Canada 12 months subscription. The $30.00 charge on December 31st 2014 was for renewal of your Skype Number for a 12 month term.
As you reported one of these charges as fraudulent, you will need to contact Skype customer service to restore access to your account. Any time a charge is reported as fraudulent and a credit card charge-back is processed, the Skype account will be suspended as an effort to eliminate future fraudulent charges.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number expired. Can I get it back?

Hi. Somehow the automatic renewal for my skype number didnt get processed and now the number sais it has been disconnected. Can I get my old number back? Alot of people have that number already. Thanks!

Hi dufranc,
I checked the details of order placed under the E mail ID provided here, it has photoshop subscription & Light room 5.
Please confirm if you require the serial number for light room 5.0, I will mail it you.
Regards,
Rajshree

Skype number - change accounts

I have paid 3 months for a Skype number. However, I recently opened a new account (to distinguish between personal and business contacts). How can I update my Skype number so that it is assigned to my new account?

Hi, akmodi, and welcome to the Community,
Skype's system of changing the term of an existing subscription is different from most: what you need to do is to cancel your current subscription, which will disable automatic renewal. Your current Skype Number will continue to work until the last day of the subscription.
Your current Skype Number will remain on account for 90 days following the current subscription's expiration date, during which timeframe you can sign on to your account dashboard and renew (reactivate) your Skype Number subscription for a different term.
Last time I checked, and the last time I renewed a Skype Number, the 50% renewal discount was available when we had a concurrently running rate plan subscription (e.g. "Unlimited World").
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Cannot renew Skype number service

I tried to renew my subscription to Skype number, but the system doesn't allow me to do so.
It says: " You Skype number subscription will be expired today as your payment was unsuccessful. Please chance your payment method to retain your services"
I am using Skype credits as my payment method. My last payment was 17.5GBP and I have 17.97GBP Skype credits on my account. Does anyone know how to renew the service?

Hi, montcarf,
These subscription-related matters must be resolved by Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
When you state that live chat (is actually instant message) was not working, could you provide more detail of what did or did not occur? If you are unsuccessful in sending a message, to which you would receive a reply via e-mail, please post back indicating error messages and the browser(s) you used.
I agree with you; I would be alarmed as well. As a proactive measure, I would recommend changing account passwords.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unable to renew Skype Number

When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Renew Skype Number

I have problem in renew skype number , i need to change payment method from skype credit to Visa , but the selection not found , when i click changr payment method i find only skype credit only
what i can doing to renew my skype number by Visa
My Regards

timesciences wrote:
I have had the same skype number for 5 years. Now I cannot renew it. There is only an option for a new number. Dont want that, want the old one back. Any possibility. The text support pop up window never opens.
Hello,
1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
2. After the subscription expires sign on to your account details. You should be presented with a triangle icon with an exclamation mark inside it and be greeted with the message that your Skype Number subscription has expired. Click on the "Reactivate" link and proceed to "renew". You should now be able to renew.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Renew Skype number before it expires?

How can I renew my Skype number a month or so before it's up for expiration? Want to do it now while I just got paid and can't figure out how. Thanks!

just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

HELP!!!!!! I cannot renew my annual Skype Number s...

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