HELP, I cant connect my iphone to my notebook!!

Question

I just got my iphone and activated it for a few hours. Later on the day I tried to connect my iphone with my notebook and the notebook went to BLUE SCREEN. I'd never have this problem with my notebook before. When I went to the "genius bar" for help they just showed me that my iphone is fine the problem is my notebook and i might have to reinstall window. That's not helpful ,is it??!!
p.s.i have tried reinstall itune, quicktime, it doesnt help.

Answer 1

The Windows BSOD (Blue Screen of Death) is difficult to debug. You need the information on the screen to try to identify the problem, but it usually disappears before you can take enough notes. There are programs that will analyze it after the fact, but the output won't be meaningful to you. So lets try to ignore that.
Don't reinstall Windows; that's generally bad advice, and I'm disappointed that Apple suggested it. If you reinstall Windows usually you also have to reinstall all of your applications. While occasionally this is necessary, the conditions when it is are very rare (mostly after a virus infection).
As a first step I would remove iTunes and the Apple Mobile Device Support programs. You do this from the Control Panel, Add/Remove Programs. Remove iTunes first, DO NOT reboot when prompted. Then remove Apple Mobile Device Support and reboot. It's important sometimes to remove iTunes before reinstalling it.
Download the latest version of iTunes from http://www.apple.com/itunes/ and install it and try to sync your iPhone again. Be sure your iPhone connects directly to a USB 2 port on the computer and not through a hub or USB 1.1 port.
If you get another BSOD you can try using System Restore to set the computer back to the state it was in before you installed iTunes. System Restore is in the Accessories/System Tools menu. If that doesn't work (it may not because iTunes installs a driver, which cannot be replaced while Windows is running). You can boot to Safe mode to do the restore, which has a better chance of working (see your computer's documentation on how to do this).
Let us know how it works out; if you still have problems there are still other options to try.