Help!!! i cant speak to a live person

My plan didnt renew and i had the money on my phone and now i cant speak to a live person to resolve this issue!!! I am unable to use my phone in fear it will depleat the amont of money i just put on it. Every time i call it says they are unable to connect me to a live person...this is very frustrating!!!

    crystalr703,
We want you to be able to enjoy the use of your device. Just to clarify are you speaking of issues with reaching out prepay department? What number are you calling? Do you have an alternate phone that you can call our prepay department from (888-294-6804)?
LindseyT_VZW
Follow us on Twitter @VZWSupport

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