HELP! I don't know what I can do else!!!

Well...
it started when iTunes couldn't recognise my ipod.
so i tried the updating software 2006-3-23...
and it didn't allow me to update.
and that's why i tried restoring the ipod to factory settings using the software.
the software said it FAILED TO RESTORE!
i had searched the whole support site and they just told me to update the software.
and so i chose to have a customer service yesterday.
they said they had resolved the problem for me.
they told me they have updated the ipod to the newest version, and they installed a few songs in the ipod.
they claimed that function of disk usage would be okay.
but when i tried to open the hard disk drive in my computer, it told me to format the ipod using the updating software.
omg... why did the same problem appear again?
THE SOFTWARE SAID IT FAILED TO RESTORE IPOD TO FACTORY SETTINGS!
AND THEN AN EXCLAMATION MARK APPEARED ON MY IPOD, TELLING ME TO SEEK SUPPORT FROM APPLE.COM!
what should i do then?
take my ipod to recycle after buying it for just 6 months?
ipod fifth generation   Windows XP Pro   CRITICAL ERROR

Just as the message says, she can't search places in Canada.
Unfortunately, location based Siri searches are only supported in the U.S. for right now.  They are coming to other places such as Canada but we don't know when.

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