HELP! i have a photosmart Premium all in one printer C309a i can't seem to print custom size papers

I have tried all of the suggestions on this post for similar issues, changing the custom size on teh printer folder, the application, the white space within the printer preferences >server nothing works.. can someone please HELP i need to print 5 x7 or any other custom paper size i wish for that matter, had i know this issue i would probably not have purchased this printer

What program are you printing from?
The C309a 5x7 is a standard paper size.
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Have Photosmart Premium All-in-one, model c309a. Will not print a test page as the default printer.

Have gone through all diagnostics offered online by HP, but to no avail. Am hooked up wirelessly and all connections say OK. The print queue just keeps building up until i clear it. Have checked ink cartridges, power reset procedure and also the Embedded Web server, print driver and port,verified that is not paused or offline, restarted the print spooler, checked the software program and removed and reinstalled the HP software. It just will not print. Will copy but not print. Help!!

I have exactly the same problem here.
The printer is connected wirelessly to my router, which is connected with cable to my WinXP computer.
I can see the web server, all pages report everything is normal and ready.
I can ping from my computer to the printer.
I had no success getting the HP software on the CD to install, but the ~ 200 MB download version installed at least. However when the software probes to see what printers are available, it just doesn't see the printer (even though I can access its web server).
I finally got my wife's computer (Win 7 64 bit) to connect, but don't know exactly what I did to make that happen.
I noted that HP has a new version of firmware for the printer, so that will be tomorrow's project.

Photosmart Premium all-in-one series C309a

got a new router and computer. downloaded drivers tried to install wireless connection and it failed saying "The wireless radio is not functioning." What does that mean and how do i fix it?
Thanks Liz

This error means the wireless radio is turned off in the printer or it has failed. Power cycle the printer and reset it back to factory defaults and print out a Network config sheet to check the status of the radio.
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I worked for HP but now I'm retired!

C309a Photosmart Premium All-in-one keeps chiming repeatedly.

Product: HP Photosmart Premium All-in-one Fax C309a
Lately, whenever we turn the printer on, it chimes repeatedly. In the past, it's only just chimed once to confirm it's on. It would also chime whenever it finished printing something. However... now it does it 3-5 times for each activity... which is rather odd an annoying. The only thing I can see that it's possibly related to is the black ink showing a 'lower level' of ink. It's not even dry. But, I think it's rather over-kill for the prolific chiming to be related to a half-empty ink cartridge.
I went ahead and turned off the sound effects volume on the printer itself, for the meantime anyway. But, does anyone else know what's going on, or do they know why it would do that?

Hello there! Welcome to the forums @mrsddavis ,
I read your post about the troubles you're having with the printer telling you to "remove a USB device", when you do not have a USB device plugged into the unit. I have a couple suggestions that I hope will help you. You may have tried all of the steps to my first idea, if so move on to the second one. Also, the second step will be in a private message to you, as it cannot be posted publicly. In regards to the ADF not working, let me know what the problem is, for example, will it pull in paper and then jam, or will it not pull paper in at all? Let me know so I can research that problem for you.
If you are not sure how to check your forum messages this post, has instructions.
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 30 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Good luck, I hope this helps
R a i n b o w 7000I work on behalf of HP
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Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?

Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?
Operating System: Windows Version 8.1 PRO
When I upgraded from Windows 7 to Windows 8.1, my HP Photosmart Premium all-in-one C309n-s
stop working. Is this printer not compatible with Windows 8.1 PRO? Is there any update for this?

Hey,
HP Photosmart Premium all-in-one C309n/g printer is compatible for Windows 8.1
Please uninstall your printer's old software then install new one for windows 8.1.
HP Photosmart Premium All-in-One C309 Series Full Feature Software and Driver :
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109711-1&cc=us&dlc=en&lc=en...
Kevin_US_CA
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Photosmart Premium All in One Blue screen error B882B1C4

I have recently purchased a Photosmart Premium All in One C309G machine which is connected via a USB cable to the PC. When I try to use it wirelessly it produces a blue screen with an error message B882B1C4 as soon as I switch on the BT hub. HP haven't been able to sort out the problem as I am now in receipt of the 4th replacement . Can anyone suggest a solution please? I have a BT1800HG wireless hub connected with an ethernet cable to my HP PC.

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
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Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Printing on Printable CD's With Photosmart Premium All in One C309a

I have a Hp Photosmart Premium All in One C309a that has the capability to print CD labels or Print directly on CD's, using Avery design pro label software 5.5, the printer gives an error message saying the CD tray is open. In order to print the tray needs to be closed. I've tried other label software but haven't found one that will communicate with the printer. I'm wide open for any and all suggestions.

Hi,
The link below for Printing Software may be of help
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/printapp_index.html?jumpid...
If you're still having issues let me know and I'll follow up with other folks that know more on this topic...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Infor regarding HP Photosmart Premium All-in-One Printer - C309g

HI i have a question.
I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
I have a PC with DSL but with no wireless connection.
Umer

The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
Read more here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printing envelopes on photosmart premium all in one

I have a new Photosmart premium all in one printer, and I'm trying to print #10 envelopes. Sometimes they print and sometimes I get a message that the main paper tray is empty and needs filling even though there are plenty of envelopes remaining. The last six attempts have failed. Any ideas?

I will need a little more information in order to help out. Did you also clean the contacts inside the printhead where the ink cartridges are seated? Did you notice any specific ink cartridge leaking? What materials did you use to clean the inside of the machine? When, you had the printhead out, did you take note of the warranty ends date listed on it above the contacts that you cleaned? If that date has not expired, I would contact HP Total care as this is a print quality issue that you are having and would be covered under that printhead's warranty. If not still in warranty, please reply back and provide that warranty date in the post and I can provide further assistance based of the date. At the end of this post, I am including a link to a document that shows the proper materials to use on the printhead when cleaning it and lists the steps on what to clean and what not to touch just so there is a point of reference to that procedure for you to look at the check off what you have attempted. I know that that title of the document is not the error that you are having, but it illustrates that process well. Here is that link.
http://goo.gl/2WuI9
I am a former employee of HP...
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"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
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HP Photosmart Premium all-in-one C410a. The photos are coming out dark, what is happening?

The photos are dark. I am sending the photos wireless from my Toshiba Netbook NB205-N325BL with Window 7 Starter to my HP Photosmart Premium all-in-one C410a. The photos are dark when i send the photo from my iPhone 3Gs too. I have changed out the ink cartridges to see if that was the problem since the ink cartridges were low.
I have recently purchase this printer. I recently had a Photosmart All-in-one C7280 and was very happy with it until it stopped working with Win 7.
Your help is appreciated.
thank you,
Paula

Laura,
There are quite a few trouble shooting steps in my [FAQ|http://discussions.apple.com/thread.jspa?threadID=2658560&tstart=0]. But to cut to the chase, first make sure you can run one of the Apps on the Printer and its getting content. Then make sure the firmware is the latest (Tools->Web->Automatic Updates->Check for Product Updates). Then power cycle everything (Router, Printer, iOS device). If it's still not working, more likely then not its a problem with your wireless router and Bonjour, so post back what brand of router you have, the model, and how your network is configured.
Just trying to help.
Andrew

HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

dose
HP Photosmart Premium All-in-One Printer - C309g support eprinting and airprinter
This question was solved.
View Solution.

Hello RetiredHP,
Thanks for the post. Ok, we may have several options here. With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone. If you have downloaded and installed the app., then check the below. If the ePrint app. is not showing (should look like icon below), check the link below these steps. The 2nd link provides some additional information. The key is to ensure that both your iPad and the printer are on the same network. Good Luck!
Figure 3: HP ePrint mobile app icon
If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
Step two: Activate the mobile app (optional)
Why should I activate the mobile app?
If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
Use the following steps to activate the mobile app.
On your Apple device, tap the HP ePrinticon, and then tap Activate.
Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
Check your email, and then write down the Activation Code sent by the HP ePrint service.
On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
Type the Activation Code into the box, and then tap Activate.
The app displays a message to confirm activation.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
I worked for HP but my posts and replies are my own....Thank you!
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Photosmart premium all in one and wireless G network

Is the new photosmart premium with built-in Ethernet, WiFi 802.11n backward compatible on b/g wireless network? Will it connect wirelessly to my Linksys WiFi 802.11g network?
Thanks!

Yes, 802.11n devices, including our two new Photosmart Premium All-In-One printers, are compatible with 802.11g wireless networks.
A bit of background: the 802.11n standard that was just recently ratified mandates compatibility with 802.11g and 802.11b networks and devices. You can even mix devices on the same network. For example, you can setup a 802.11n network and connect both 802.11n and 802.11g devices and have the 802.11n devices run at 802.11n speeds.
You could also connect 802.11b devices to your 802.11n network though from a performance point of view, that isn't recommended. The presence of any 802.11b devices in vicinity of 802.11g or 802.11n networks degrades those networks.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Photosmart Premium All-in-One C309a.

Suddenly have error message on Photosmart Premium All-in-One c309a: "Only a Pictbridge capable device in Pictbridge mode s supported. Disconnect device." Have no idea what this is about.i

This is posted in your separate thread:
Hey there. I would try a power reset to fix the issue.
Press the Power button ( ) to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
-SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HELP! i have a photosmart Premium all in one printer C309a i can't seem to print custom size papers

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