Help, I have an imac 11.1 with an optical dvd burner. It has died. What external dvd burner willl work? I tried the apple superdrive but it was not recognized.

I have an imac 11.1 running 10.6.8. The internal optical drive has stopped working. I ordered an apple superdrive and it did not reconize it. What external drive can I hook up?

Welcome to the Apple Support Communities
The Apple USB SuperDrive is only compatible with Macs without built-in SuperDrive (Mac mini, MacBook Air, the Late 2012 iMac and the MacBook Pro with Retina display). However, you can make it to work on your Mac > http://www.tuaw.com/2012/04/02/use-the-macbook-air-superdrive-with-any-almost-ma c/
Any external optical drive will work with your computer

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Thanks so much for the offer of help. I'm using 10.9.2 OSX. I have Numbers 2.3 (554). I tried the new version but it was "dumbed down" so much (to make it usable on multiple platforms) that it was of no use on iMac. I still can't get my contacts to open

Thanks so much for the offer of help. I'm using 10.9.2 OSX. I have Numbers 2.3 (554). I tried the new version but it was "dumbed down" so much (to make it usable on multiple platforms) that it was of no use on iMac.
I still can't get my contacts to open in Numbers like they used to do. I have a group of five addresses in a test folder in Mail called "untitled group." But no amount of pasting, dragging, etc can get them to open up in Numbers. My "real" folder has almost 100 addresses so I can't do it one by one.
Thoughts?
Thanks again.
Bob

Bob,
You can place contacts in a table In Numbers by the following methods:
Numbers 2.3:
drag from contacts
Numbers 3.2
copy from contacts, then paste into Numbers
In both cases you need to open System preferences, then select the "Security & Privacy panel and allow Numbers aaccess your contacts information.

HT1386 After the recent iTunes my PC recognizes that I have connected my iPhone, but iTunes does not. I tried the trouble shooter; it said device not recognized. I clicked the help button as instructed and get iPod not recognized instructions. What for iP

I have not been able to sync my iPhone 5s on my PC sincethe most recent update to iTunes. My computer showsthe iPhone as connected, but iTunes does not recognize it. I tried the trouble shooter and got device not recognized. I clicked the help button beside the failed test and get iPod instructions. How do I get iPod instructions for work for an iPhone? Better, how can I get this to show iPhone instructions? (On my other computer, I had to uninstall every Apple product to get the new iTunes to work.)

You wrote: (On my other computer, I had to uninstall every Apple product to get the new iTunes to work.)
You may have to do this on this computer as well. http://support.apple.com/kb/ts5376

I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not start up, the logo disappears. I have tried connecting the iP

I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not restart, the logo disappears. I have tried connecting to my iMac to restore the iPad but the device does not show up (I have an old iMac). What else can I do?

You need to be running Snow Leopard 10.6.8 at the very least in order to sync your iPad with iTunes so you could update your Mac, if it can be updated, and if you care to do so.
If that's not an option, you will have to find someone that can restore the device for you with their computer running iTunes or make an appointment at an Apple Store and ask them to restore the device for you.
I hope that you have an iCloud backup, because you will lose everything on the device when it is restored.
Snow Leopard can still be purchased in the U.S. Apple Online Store.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Also, I would not give up on the reset technique....holding down on the sleep and home buttons at the same time until the Apple logo appears. It takes about 10-15 seconds and sometimes just a little longer to get the logo to appear.

I accidentally changed a setting on my ipod touch and now it won't change back. I have had my ipod for more than two years and i dont know what to do. If i go to the apple store, would they fix it, or would i need to get a new one?

I accidentally changed a setting on my ipod touch and now it won't change back. I have had my ipod for more than two years and i dont know what to do. If i go to the apple store, would they fix it, or would i need to get a new one? If it could be fixed, how much would it cost?

If it is still under warranty you can call the 800 number to apple and enter the serial number and it will tell you if it is under warranty or not if not its like $30 basically for them to help or something like that it said today when i called...
Or take it to a genius bar if you have one near?
Or further explain what setting you are needing fixed back and im sure someone here can help you for free!

I dont have coverage anymore from the apple insurance, but i was told that if i went to an apple store i could trade in my ipod touch 4th gen for a new one just paying 100 dollars? is it true?

like i was saying, i cracked my ipod screen and i dont have coverage anymore from the apple insurance, but i was told that if i went to an apple store i could trade in my ipod touch 4th gen for a new one just paying 100 dollars? is it true?

Yes, if it is an 8G model. You will receive a refurbished one for that price.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

I am missing following tabs in my browser: File, Edit, View, History, Bookmarks, Tools, Help. I tried to reinstall Firefox, but it was not helpful. How do I get those tabs back?

I am missing following tabs in my browser: File, Edit, View, History, Bookmarks, Tools, Help. I tried to reinstall Firefox, but it was not helpful. How do I get those tabs back?

For details of how to restore it, see https://support.mozilla.com/kb/menu+bar+is+missing

I want to play Farmville on my iMac, but it does not have Flash Player. I tried to download it, but I was not able.

I play Farmville on my laptop and yesterday that I unpacked my new iMac, I was not able because it does not have Flash Player.
I tried to download it, but it would not let me. Is iMac not compatible with Flash Player?

Adobe Flash Player version 11.1.102.55 works great on all my Intel iMac's.
Adobe - Install Adobe Flash Player

HT204291 I can connect to the apple TV but I am not getting display only sound with my IMAC mid 2011 and MAC Air 2012 both with Mountain Lion OS

I just upgraded to Mountain Lion after purchasing Apple TV yesterday from Best Buy.
I have signed in on the same wi-fi network (comcast 30mbps)
I was able to see photos from my wifes Iphone but not my IMac or Mac Air
Both computers connect but I am only getting audio.
I updated software on Apple TV
I shut everything down and reset my router. My Mac Air 13" 2012 was able to see the desk top but not anything that I was doing and then it disconnected.
I also tested the internet speed on the Apple TV but it just told me it was finished. (no results)

WEP as a security measure is laughable nowadays. Even a kindergarten kid with a netbook can crack the password in a few minutes. Try using WPA2 if available on the device. And the Macs will be quite happy connecting with that protocol.

HT1923 i have installed the updated itunes but it is not recognizing my devices can anyone help

i have installed updated version of itunes but it is not recognizing my devices can anyone help

Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

HT1553 My motherboard failed and was replaced at the Apple store but I did not have my backup with me for the tech to download. When I try to download, a window comes up that the volume has the wrong case sensitivity and will not download. Thank you for a

I did not have my backup with me when my hard drive failed and was replaced at the Apple store. Now it will not download to my new hard drive. A message says that "the volume has the worng case sensitivity for a backup". How can I resore my data from the backup?
Thank you

This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly.

I have created the apple id but it is not opening in apps store

it is showing that the apple ID is not used in itunes.it is always asking me to give my card(visa or master) number but it is not showing none option for card.when ever i try to signin it asking me to give the number

If you have an existing ID you want to use in the iTunes/App store, you need either a credit card associated with your account, or if you don't have a credit card, you need to redeem an iTunes gift card in order to be able to select "None".

I have just bought an airport time capsule and im trying to install an airport utility. I tried the 6 version but it wd not load because it said might mac would not support. I then tried the 5.6.1. and it said it would not work with airport capsule.

I have just bought an airport time capsule and i am trying to install an airport utility programme to support this
However, it seems the version 6 which came out last year - i can't use on my Mac - Snow Leopard -
So tried to then install version 5.6.1 and although this installed properly, it says this will not support my capsule
2. I have BT home hub 2. I presume I cannot bypass this as the internet router? I bought the time capsule for its capability to back up . The router was a byproduct. But am I correct in thinking that it acts as a secondary router or a booster rather than a primary router . I still need the BT homehub?
if anyone can help that would be great
CS J

You should either return the Time Capsule or upgrade your Mac at least to OS X 10.7.

Is it possible to find the serial number of a device with which I signed into my Apple ID, but which was not registered?

I bought an iPad2 about 2 years ago. It was stolen around 5 months ago, but since I had never registered it with apple, I gave it up for lost. Now I find it is possible to track based on serial number. Is it possible to find the serial number of my iPad without having registered it, since it has been signed into my Apple ID?

Hi PinkNoiseChick,
If you have ever sync'd with iTunes, follow Randers4 recommendation in this link:
https://discussions.apple.com/thread/5832788
Cheers,
GB

I have a new iPhone 3GS when I try to sync it to iTunes account it says iPhone cannot be used because the apple mobile device service is not started, how do I start it?

Help

This should help: http://support.apple.com/kb/ts1567
It outlines all the steps to either start AMDS or restart it.

Help, I have an imac 11.1 with an optical dvd burner. It has died. What external dvd burner willl work? I tried the apple superdrive but it was not recognized.

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