Help I have done all the things on this site and can't fix face time

Could any one tell me how can I fix Face time ?? I have reset the settings ..turned it off and back on, all the things on the page and it is not working ..used to work perfect but always after an update it doesn't work anymore...and the phone company that is supposed to support with problems they were asking me about facebook don't think they even know what face time is ...and It was a person working on Iphone 4 technical support I know it is not the camera or the microphone cause skype works perfectly ..but I want face time
Could somebody help ??

Who is your phone company?
Also, you're saying the microphone works... what exactly is not working about facetime? Just audio? Can't connect to another facetime user? can't hear? can't see?
Give us something to go on...

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