HELP!! I have premiere elements 10

I have Premiere Elements 10, & i open it, start adding media to it, then it says there is a problem & closes, EVERYTIME
what am I suppose to do now? I have a video to have ready for church in the morning...........

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

I have premiere elements 4.0 and have installed it on 2 PC's, which I have upgraded and am unable to install it onto my new PC.

Please help, I bought Premiere Elements 4.0 about 7 years ago and have upgraded my PC for a 3rd time and am unable to install it onto my new machine. Please can someone tell me how I can get it installed without having to buy a new version.

sir don
Several considerations.
Adobe allows you to use the same purchased activated serial number on no more than 2 of your computers. If you want to install that same purchased activated serial
number on a 3rd computer, then you are going to have to remove Premiere Elements 4 from one of those other computers. There is no Deactivation option within the opened 4 program, so I suspect the regular uninstall the Control Panel way will do the job. (There may be a deactivation message in the uninstall dialogs when you are uninstalling the program.)
What computer operating system does your new computer use? I have found Premiere Elements 4 to work on Windows 7 64 bit and Windows 8.1 64 bit. But, I have not been
using it a lot lately except for troubleshooting for others here.
Please let me know if I have targeted your question. If not, please point out what I have not and give more details of what you seek.
Thank you.
ATR

Need help with Adobe Premiere Elements 2

I can drag a large high rez jpeg into timeline. Then when I click to playback....it gets more pixelated. That's a bad beginning. Then, when I go to export it, I've tried several extensions. All look bad during playback on YouTube. This should be pretty simple. High quality jpeg, but is fuzzy in movie. What's going wrong?

hi Bill -
ok fine. I have PSDs too. I tried what you said.
I put a PSD right beside a JPEG in the timeline. I rendered it (which I
didn't know to do because the instructions don't even mention it. The
instructions are terrible. Seems it leaves out a lot of info.)
So, then I click PLAY on my monitor. I see no difference between the PSD
and the JPEG yet. So, if I want to put this on YouTube, what's the best way
exactly, without gettting too technical? It looks like I have the choice
between Exporting in Mpeg or Quicktime or Windows Media. I think youtube
likes wmv.
From: Bill Hunt <[email protected]>
To: Tommy Midyette <[email protected]>
Date: 6/3/2010 10:01:24 AM
Subject: need help with Adobe Premiere Elements 2
>
When you drag the stills to the Timeline, there should be a red line
above them. Press Enter to Render the Timeline.
Â
Do not know the particulars of PrE 2, but in later versions, you can
Rt-click on the Program Monitor, and choose Magnification = 100%, rather
than Fit. You might have to resize your Program Monitor, but check at 100%.
Â
Also remember a few points:
Â
1.) You are looking at a DVD-quality image now, and that was designed
with low-rez CRT TV's in mind, and NOT hi-rez computer monitors. DVD vs
hi-rez sources and displays is probably less than what VHS vs DVD was, not
that long ago.
2.) You are looking at an emulation, a preview
3.) Your images have already been compressed to JPEG once, loosing
quality. That is why I always work in PSD, especially if there has already
been one JPEG compression, whether in camera, or in the image processing
stage. I keep JPEG either out of my workflow, or as limited, as is
possible. Some do not see the quality loss with JPEG compression, but I do,
and if I can create images that are as good as it gets, I know that my
clients will be happy.
Â
Good luck,
Â
Hunt
>

Hello. I have premiere elements 12, & tried to open new project, but nothing happened. All you see is a purple & black ribbon. I could open organizer without any problem! I've accepted all the windows 7 updated. I've even updated my graphics drivers.

Hello. I have premiere elements 12, and have tried to open a new project, but nothing happened. All you see is a purple and black ribbon, then nothing. I can open the organizer without any problem at all!
What I have done so far:
Accepted all windows 7 updates - essential and non esential
I've updated my graphics drivers
I've also deleted and reloaded Premiere Elements from the disc
I reloaded quick time and accepted the latest version
All have no affect.
My system is a windows 7 64 bit PC.
I also have plenty of hard drive space
Cyberlink PowerDirector 11 works fine.
PS - This seems a common complaint about Premiere Elements 12
Help!

David Scholes212
Premiere Elements 12 on Windows 7 64 bit
Look at the issue with and without the antivirus disabled. If that does not help....
There is a likelihood that the program may not be properly activated. Please review the following for possible solution
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Other possibilities include
a. Deleting the Settings file named Adobe Premiere Elements Prefs file
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the whole path cited.
b. Do the uninstall, reinstall with a ccleaner (regular cleaner and registry cleaner parts) in between the uninstall and reinstall with the antivirus and firewalls turned Off.
Please review and consider. We will be watching for your progress.
Thank you.
ATR

Help with Adobe Premiere Elements window appearing!

I've owned Adobe Premiere Elements 4.0 for about 5 or 6 years now. I still have the original disc and serial number. I installed it on my laptop (Sony Vaio bought in 2009. Runs on Vista), and when I open the program up and click on "files and folders" and double click on a video, I keep getting a pop-up saying "Adobe Premiere Elements is not working." And then the program closes. It frustrates me. I can't afford a new update. Anyway this can be fixed? It never did this to me on my old laptop which I do not have anymore. Thank you for your time.

blaqk
Before you focus on the Premiere Elements 4 itself, let us look at the computer environment and the properties of the video that you are importing into the project.
1. Given you have Premiere Elements 4. Is it installed on Windows Vista 32 or 64 bit?
2. What are the properties of this video that you are importing into the new project and what have you set as the project preset to match the properties of that source media?...I am looking for video and audio compression, frame size, frame rate, interlaced or progressive, file extension, pixel aspect ratio, duration. If you were to import a few jpg photos into a new project would that shut down the project/program as well?
3. Do you have the latest verision of QuickTime installed on your computer with Premiere Elements 4? Do you have the program set for Run As Administrator and set to run from a User Account with Administrative Privileges?
4. Is your video card driver version up to date according to the web site of the manufacturer of the video card?
5. Is your computer optimized with a program such as ccleaner (regular cleaner and registry cleaner)?
http://www.piriform.com/ccleaner
6. Please describe your computer resources?
Let us start here and then we can decide what next based on your details.
Thanks.
ATR

I have Premiere elements 12 and I have mistakenly docked the Transition panel. How do I undock it?

I have Premiere Elements 12 on an iMac and I have mistakenly docked the Transition panel and I can not open it. Please advise. Thanks you.

Glenn Bailey
Thanks for the reply. Very glad that the Restore Workspace resolved the issue.
As for version 13, there have been several removals and some additions to this version.
DV and HDV Captures are gone, webDVD is gone. The version does not support Windows XP, Windows Vista, or
Mac OSX 10.7. The Elements Organizer 13 that comes
with it is new - even has a slideshow for the Mac people as well as the Windows people. This slideshow is different
than that offered in the past - 720p or 1080p slideshows (AVCHD.mp4) with a choice of 5 different themes.
If you are thinking about 13, definitely go the free 30 days tryout from Adobe route prior to any purchase
to assure the compatibility of the program with your computer environment as well as your project goals.
I have written very detailed blogs on
Premiere Elements 13 First Look
ATR Premiere Elements Troubleshooting: Premiere Elements 13 First Look Details
and
Premiere Elements 13 Daily Discoveries
ATR Premiere Elements Troubleshooting: Premiere Elements 13 Daily Discoveries
and they should give you a good idea of what to expect. The blogs come with no ads, no registration, free - just my place
to keep my observations on Premiere Elements.
If you do try version 13, I would leave your version 12 installed but closed. Use one program at a time. And, then decide
on the program that best serves your video editing needs.
ATR

I have premiere elements 13 and it wont burn DVD's. Says it cant find a burner.

I have premiere elements 13 and it wont burn DVD's. Says it cant find a burner.

Mac or Windows, and what is your hardware?
Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html
Set your Premiere Elements DVD output to a folder on your hard drive and then use the FREE Imgburn to burn the folder to disc for DVD... Premiere Elements 13 WILL write a DVD or BluRay to an ISO (send the author a PayPal donation if you like his program)
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons... Set Imgburn to use the slowest burn speed your drive and media will use... I set my burn speed to 1x and let Imgburn adjust to the actual minimum

I have premiere elements 13 perchased on dvd.

I have Premiere Elements 13 purchased on DVD
installed on a imac.
I can not activate my product ,message :can not activate this serial

Error "The serial number is not valid for this product" | Creative Suite

I have premiere elements 9 and it says there is an update but it won't

I have premiere elements 9 and it says there is an update but I keep getting an error saying the update can't update. I've tried several times. It suggested to try support. So here I am. What could the issue be?
Christine Fapp

The error code I'm getting is Error Code: U43M1D207

Why wont Photoshop elements 12 save to DVD in MPEG2 format when I have Premiere Elements 12 package loaded onto pc also?

I purchased the Adobe Photoshop Elements and Premiere Elements 12 package at Best Buy. I created a slideshow within the Photoshop Elements Package. When finished, I tried to save it using the instructions noted within the Help section of the Photoshop Elements 12 application. The slideshow was saved outside of Adobe Premiere Elements. When I tried to playback the DVD to which the slideshow was burned, it wouldn't play in my regular DVD player or a Blue Ray DVD Player. There is no instruction to import the slideshow into Premiere Elements prior to saving it to a DVD. The WMV format that Adobe uses will not allow the DVD to play anywhere other than my PC, or another P.C. The help section of the application states that the the file would automatically be converted into a MPEG2 format using the Photoshop application. Please explain what I'm missing!!! Desperate for help, as I have a family reunion this weekend, The DVD has 450 photos on it and the DVD was part of a gift package for the family. Thanks in advance for any assistance.

Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
Shikha

Help with Photoshop Premiere Elements 13 not loading

I have asked this question now three times with no answer. The troubleshooting website goes round in circles so there is only a forum to get help? I am so frustrated with the whole thing and if I dont get this osrted then I have no option but to send it back.
i have got premiere elements 13 and can only get as far as the organizer. The Editor wont load and keeps asking me to sign in and when I do sign in it just doesnt do anything
Please can someone from Adobe get back to me. I am supposed tio get support and so far havent hardly had any
There is a chat that someone called Amir asked tio take over my computer!!! Is this real?
Please help

Thank you for replying JOhn. Im new to this
If I click still need help, I then get NEED HELP? START HER TO GET SUPPORT
First we need a few details
I answer the few details and ot takes me back to the same place again?
No chat
There is what are my options so if i click this it comes up with What are my contact options and there is chat there but its greyed out so I am not able to select
The only method is forums
There is a blue square with Ready rto contact us?Start here
I click that and I am back to NEED HELP? START HERE TO GET SUPPORT
first WE NEED A FEW DETAILS
I am totally lost
Do you know how I can get to speak to somebody or chat to somebody?
I tried to chat to somebody last night and they wanted to log into my computer!!!
Help!!

Help with Adobe Premiere Elements 11 Editor - Won't work after Maverick upgrade

I bought Adobe Elements 11 in March of 2013. It was working fine until upgrading to Maverick. It will not open now. Adobe will not help without a serial number. Apple does not provide serial numbers when you buy directly from the App Store. After 3 hours of trying to unintall and reinstall, no luck. Apple said to call Adobe back, Adobe says to call Apple. Finally just asked Apple to refund me the $85.00. They said said they ‘can’t’ since I’ve ‘had it for so long’ (7 months ?? ). They said the problem was my fault because I didn’t check and make sure Adobe Elements was compatible with Maverick before installing Maverick. I should mention that it states (on the App Store page) that Adobe Elements 11 is "compatible with OS X 10.7.5 or later”.   Just wondering if anyone else has experienced this problem and if any kind of resolution was achieved?   Again, any help would be greatly appreciated.
Tony

Yes and no help.
See discussion
Please visit http://www.adobe.com/support/contact if there are more questions for Adobe. Thank you.
General Info
Chat start time      Dec 13, 2013 6:52:37 AM EST
Chat end time      Dec 13, 2013 7:08:55 AM EST
Duration (actual chatting time)      00:16:18
Operator      Vaibhav
Chat Transcript
info: Hi, there are several customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
info: You are now chatting with 'Vaibhav'
Vaibhav: Hello. Welcome to Adobe Technical Support.
Vaibhav: Please allow me a moment while I look into your account & verify the details.
Jerry: okay will wait
Vaibhav: Can you elaborate the issue please?
Jerry: I've been trying to open the app, its does not open it give me an error
Vaibhav: Well we are getting many customer with this issue
Vaibhav: premiere elements 11 is not compatible with MAC 10.9
Jerry: okay what are you doing to resolve the problem
Vaibhav: Well if there will be any update we would inform all the customers right now we have send this to engineering
Jerry: A friend of mine was sent a link that allowed them to reinstall the application and they were also given a serial number as well can't you do the same for me I really need to use this application asap
Vaibhav: for this you need to contact customer services or sales
Jerry: I'm not looking into buying a new copy I NEED HELP!!!!!!
Vaibhav: Well we can not help in this case as this version was released before mac 10.9
Vaibhav: and if you want to use it on MAC 10.9 you would need to purchase Premiere Elements 12 and for that need to contact sales
Jerry: It looks like I am not going to get the same help as every one,just no that you've lost a customer in me
Vaibhav: Well there is nothing that we on chat or phone can do in this
Vaibhav: Thank you for contacting Adobe. Good Bye.
info: Your chat transcript will be sent to [email protected] at the end of your chat.

Can't find help files for Premiere Elements 4.0

I tried this procedure and it made no difference at all. I contacted tech support and they suggested re-installing the software. That didn't help so I tried this fix again and still had no access to help withing Premiere Elements 4.0.
Then I got an idea ...
What if I used a help client from some other adobe software such as acrobat reader 8 for example.
Low and behold, I now have hlep running in Premiere Elements 4.0.
Who'd a think it?
W.B. Carss
[email protected]

W.B. thunk it! :)

Need help opening Adobe Premiere Elements 11

I purchased a package deal with Adobe Photoshop Elements 11 and Premiere Elements 11. The photoshop portion is working fine, but I can't get the premiere to even open! I click on the icon on my dock and nothing happens. There is another icon on my desktop (main screen) but it only gives me an option to 'un-install'. Is there a phone number to call for Adobe support? I need real help!!??

Welcome to the forum.
As the biggest cause of PrE not launching is an obsolete video driver (PSE does not rely so heavily on the video driver), please answer these questions:
What is the make and model of your video card/chip?
Do you have a laptop, or desktop?
What is the installed version of the video driver?
Is that the latest from the nVidia, or AMD/ATI Web site? Do not trust your OS to tell if you have the latest.
For more detail, see this article: http://forums.adobe.com/thread/948651?tstart=0
Good luck,
Hunt

Do I need a Creative Cloud membership to have Premiere Elements?

Everytime I download the application Manager that is required to run Premiere Elements 13, it gets updated to Creative Cloud. To have stuff installed to Cloud, I must have a membership. I bought Elements from Amazon and have had nothing but problems with it.

Marenoc
No, would be my answer to needing a Creative Cloud Membership for Premiere Elements.
Premiere Elements (any version) is not a Creative Cloud application.
http://www.adobe.com/creativecloud.html
I am not seeing that you need Creative Cloud Membership. The Adobe Application Manager, you would need that. The Creative Cloud Membership, you would not need that.
Where are your run ins with the Adobe Application Manager - when you do uninstall reinstall as part of a troubleshooting plan?
What kind of Premiere Elements 13 problems are you having? Have you updated 13 to 13.1 using an opened project's Help Menu/Update?
If not, please do so.
Depending on the details of your problems, you might consider downloading installation files for the tryout of Premiere Elements 13 from
the following web site and then inserting your purchased serial number into them during installation of them.
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
You need to do a careful read on the web site's Note: Very Important Instructions in order to avoid an Access Denied message.
As your schedule permits, please update us on your progress.
Best wishes
ATR

HELP!! I have premiere elements 10

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