Help! i just lost all my voicemail messages! how can i retrieve them?!

Help! i just lost all my voicemail messages! how can i retrieve them???

I also experienced loss of important archived voicemails on my Iphone on two occasions within the last 12 mos:
1. after upgrading my Iphone 4S to an Iphone 5 using Itunes backup and then erasing my Iphone 4s. I lost all my voicemails older than 90 days (ATT is my carrier). I was able to recover the old voicemails by restoring my Iphone 4s from my Itunes backup and holding onto that device for reference.
2. again, six mos later after restoring a new Iphone 5 using a recent ITunes backup after water damage to my first Iphone 5. Nobody in my local Apple store or on Apple phone support, including a "senior techniciaan" had any useful knowledge to assist me with this frustrating issue. Ultimately, I spent many hours researching this myself. Apparently, there is a bug in the Iphone 5 OS when restoring from ITunes. I don't know if this problem also occurs after restoring from an ICloud backup. However, I found that Iphone voicemails are available for a limited period 30-90 days through your phone carrier ie. ATT, Verizon, etc but more importantly, ALL voicemails are archived on an ITUNES backup regardless of age assuming you didn't delete them off your IPhone before last backing up your device. So, if you lost or damaged your IPhone but have an ITunes backup, all you need is an ITunes extractor, unfortunately not available through APPLE. Apple reps are not authorized to discuss non-apple issued software even if they're aware. There are several ITunes extractors available for music, photos, SMS files etc but most don't also have the capability of opening the embedded voicemails. Happily, using this software, I successfully extracted from my ITunes backup file ALL my voicemails old and current, using www.backuptrans.com/itunes-backup-extractor.html (Mac and Windows versions available). A life-saver!

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HMCaldwell wrote:
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Help! i just lost all my voicemail messages! how can i retrieve them?!

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