Help - I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open
I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open. I think I may have purchased a windows version in error. When I clicked on "DesignStandard_CS6_LS16.exe I am told the application can't open because Microsoft Windows applications are not supported on OS X. Does anyone know how to contact Adobe directly? I keep going around and around on their site and have found no e-mail or phone number to contact them to get this straightened out. Can anyone point me in the right direction? Thanks so much out there for any assistance!
Trying to contact Adobe over the (long) weekend is not likely to get you very far.
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Similar Messages
-
I have just purchased an iMac which has no CD Drive, when I downloaded my Elements 8 from my external drive onto my new iMac I just get Error Code 150.30 does this mean that I have no way of retrieving my existing software?
According to Adobe instructions installation files are not available for Elements 8?
Languages
Mac OS X
Windows
English—International
English—Universal
German
Japanese
French
French—Canada
Chinese—China
Dutch
Italian
Portuguese—Brazil
Spanish
Spanish—Latin America
Spanish—North America
Swedish
Not available
File 1 of 2 (1.2 MB)
File 2 of 2 (1.1 GB) -
If I subscribe to iTunes Match, can I download onto my new iPhone 6, just my music playlists and not my entire library? I have over 100 playlists and even more music not in playlists and I don't want to download all of it to my phone.
ThanksFirst read this: FAQ: Why iTunes Match Can Not Be Used as a Backup
So, before you sell your Mac make sure all your personal data is backed up to an external HDD then put that HDD in a safe place. When you return you will be able to use it to restore your data to the new Mac.
Before you sell your computer you must restore the original version OS X that was installed on it when you bought it. See this Apple KB article for how to prepare your Mac for sale: http://support.apple.com/kb/ht5189. -
How do i get my already purchased "numbers" and 'Pages" onto my new iPad??
how can i get my already purchased 'numbers' and 'pages' onto my new ipad?
If you have already purchased the iOS versions of these applications, they will appear in your "Purchases" list in the app store. Register your iPad with the same Apple ID as was used for the purchase, and you will be able to download and install it on the iPad (and on any other iOS device registered under the same Apple ID).
Wayne's response applies if your previous purchase was the Mac OS X version of Numbers and Pages.
Regards,
Barry -
Hi. I have shared an Apple ID with my children for some time. As they are getting older they do not wnat me seeing all their messages, photos etc so want their own accounts. How can they access their purchased music and apps on the new account please?
Yes.
On their iOS devices, under Settings>iTunes & App Store, they should use your Apple ID. When they log into iCloud, iMessage and Facetime, they should use their personal Apple IDs. -
I have CC for work and my PC to do work at home. At home I switched from PC to Mac this weekend. I want to redownload my apps for the iMac but it's telling my I'm using a 30 day free trial. I need to discontinue the PC apps and download to the new computer.
YOu need to sign out of the PC thru the CC manager and then sign in on the Mac.
-
I recently changed my internet service provider and my e mail address. I updated my iTunes account with the new e mail. Now I cannot get updates on my devices, because the login box on each device still contains my old e mail, and I do not know how to change this How can I change this please?
Try tapping on the id in Settings > iTunes & App Stores on your devices (Settings > Store if they aren't on iOS 6+) and then log back in and see if that 'refreshes' the account on them.
-
I just purchased CS6 and I can't open from Downloads to install
I see two downloaded Illustrator files on my MAC after just purchasing CS6: an exe file and a 7x file, whatever that is. Neither opens. How do i get the install going?
you've download windows files. delete them.
then download the appropriate mac files.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
How do I download my purchase of Adobe Elements onto my new iMac
Help - I thought it would be easy! I have the serial number of the full package which i bought only a couple of months ago. But when i try to download it onto my new iMac I only get offered the trial version, although my Adobe ID knows that I have bought it and shows me the serial number.
Thanks so much if you can help!Hi Jenny,
Please enter the serial number in the installed trial version software to convert it into full version. -
i have an ipad 2 and want to put my dvds onto the ipad. i have downloaded handbrake and converted the file into mpeg4 file but i cannot get the file to open in itunes
I have the same problem , i've converted my videos to mp4 , by using different programmes and tried to open them in itunes but it didnt .
Some people suggested the following although it didnt help me , it might help you
One suggested to paste the videos that you want in automatically add to itune ( go to your music folder m then click on itunes , then itunes media , and you will find it there )
Others suggested to o to the ontrol panal , then programmes and features m then lick on quick time (. Or itunes) then Change then repair
If it didnt help. And you find another method m please let me know
Thank you -
Downloading Lightroom 4 onto the new iMac
This is probably a stupid question...
But I bough the new iMac a few months ago and then I just purchased the new Adobe Photoshop Lightroom 4...and it says it is for both windows and mac os.
I first went to the following link to download: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5521
Then after it downloaded I got the following error:
"You can’t open the application “Lightroom_4_LS11_win_4_3.exe” because Microsoft Windows applications are not supported on OS X."
What am I doing wrong?!and it says it is for both windows and mac os.
That's right. That means the serial number will work on both Windows and Mac.
However you must use the correct installer. The Windows installer will not work on Mac OSX and vice versa.
You must download the Mac version to install it on your Mac. Then enter your serial number. -
How do i put info from a cd on my new imac that i bought last week since there is no place to put a cd?
If you have another Mac with an optical you might be able to use remote disk. Otherwise you'll need to either purchase software that can be installed from download or purchase an external disk drive. Practally any cheap drive from places like OWC, Amazon or NewEgg will work.
-
Reason and Protools with the new iMac 24"
I have an old iMac PowerPC G4 and i am running Reason 3.0 on it.
It doesn't run smoothly at all, it's very slow and it takes ages to play a song, very frustrating.
I was thinking of buying the new iMac 24".
Does anyone know if there is any problems running those programs on the system?
ThanksHi there - I'm in a similar situation, it has driven me to start looking into a hardware upgrade, I went to the Reason web site and there seems to be an upgrade to download, but have not heard any good or bad reports. I'm still not sure whether or not to go for the new 24" iMac or an entry-level Mac Pro - but when I decide and get a new machine I'll be sorting out Reason and can let you know.
-
After starting up a brand new imac it down loaded off an older 10.6.8 running imac for 15 hiurs, now I have a duplicate of the older; how to dump all the older stuff and get my new imac?
OK. Log into your migrated account. Open Users & Groups preferences, click on the lock icon and authenticate.
Click on the Add [-] button and create a new account. Make it an Administrative account and name it whatever you want (but not the same as your current account) and set it up to login automatically. Log out of your current account and log into the new account. Now, select your migrated account and click on the Delete [-] button to remove it. Select the bottom option to delete immediately. DO NOT select the option to erase securely.
Now, you can choose to migrate again from your old account but be more selective of what you migrate or you can simply copy over the data you want. -
I am trying to install my creative cloud programs onto my new computer. When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products. Not sure how I get the program downloaded. Any ideas?
you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial
Maybe you are looking for
-
Importing a SWF file into AS3 FLA
Hi, I've imported some SWF files I've built, under base class flash.display.MovieClip, into an AS3 code-only (Flash 9 on Macintosh) file. The visuals work fine when I call importedMovieClip.play(), but there's no sound. My current method is pretty si
-
Naming files in Photoshop Touch
How do i name files in touch and how do i save as or to a folder?
-
Safari Crash - Problem with doodle (planer) app - doodle web links cause safari to crash with a very strange message "Error - Please make sure Safari is not used in Private Modus" (translated from german) No Privat Modus buttom in ios 7 safari sett
-
I have written a smaal program that start a class from a webserver but i can't seem to get it right. The problem is that i can't getting the classloader to find the classes i want to load. this is the program: * <p>Title: </p> * <p>Description: </p>
-
I badly need to make space on my iPad 2. Can I delete pictures and music on it wuthout affecting my iPhone or computers. I have the paid Apple music (whatever it's called) on my devices.