Help! I keep getting an error when trying to restore my 5th gen to factory setting

I've tried everything I've found online to do to restore my ipod to factory settings. Some of the songs I've downloaded from iTunes play on my computer but not the ipod, even though the song title and cover art are on the ipod. Someone please help! Thanks

brendapsu wrote:
I've tried everything I've found online to do to restore my ipod to factory settings. Some of the songs I've downloaded from iTunes play on my computer but not the ipod, even though the song title and cover art are on the ipod. Someone please help! Thanks
Then it's time to take your iPod Nano to your local Apple Store or AASP.
Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.

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