Help, i keep losing my wife's pin at night

Help!!!! This is frustrating. Anyway, my name is Anton. My wife and I has just replace my wife's Javelin 8900. We bought a new Pearl 9105 as a replacement, but not directly. My Onyx 9700 became my wife's and I use the new Pearl. According to a friend the migration procedure was incorrect, meaning the correct migration process is my Onyx data needs to be transfered to Pearl first then my wife's Javelin data transfered to Onyx. It was the other way around. Now, my wife and I have a strange problem. Every morning my wife found my bbm contact icon always disappears. This is an everyday thing now, so I keep reinviting her every morning. Here are the list of possible that we tried but failed to correct it: - register to bis on internet to register the imei and pin - deactivate remote backup (email) - delete local back up and deactivate automatic backup - reformat both blackberry units - delete linked blackberry pin in contacts - deactivate auto on/off - sending service book We've brought both units to a blackberry store, the technician said that there's nothing he can do. We're running out of idea and this problem drove us nuts. No other contacts in bbm disappeared, only my contact in bbm on my wife's Onyx. Please help, anybody. Please!

Hey Mantons,
Welcome to the BlackBerry Support Community Forums.
It sounds like you have a corrupt BBM database.
Go into BlackBerry Desktop Software, attach the the BlackBerry via USB. Go into Device>Delete Data. Choose selected Data and select BlackBerry Messenger and choose delete.
Then re-add the contact via PIN to test.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Help, i keep losing my wife's pin at night

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