Help I,m a dad trying to sort out my daughters ipod shuffle

Just bought new ipod shuffle on web, was working fine
but now it seems to be frozen. I have tried all the
suggestions on the web site and still the stupid
little thing won't work. When I turn it on a green
light stays on for about 3 seconds then flickers off.
Then nothing, dead! Help me get my street cred back
with my daughter. I never had these problems with my
record player.
IF it's a 2n Generation shuffle (the one with the clip), it's still under warranty and you can get it serviced/replaced by Apple, either by going to a an Apple Store or online through
http://depot.info.apple.com/ipodshuffle/
Enter your location and serial number at the bottom of that page.

Similar Messages

I am trying to sort out a Macbook that has been subjected to a scam attact. It has been infected by something called MacScanner and is asking for registration to remove trojans, etc. I have used 2 programs to try and rmove it unsuccessfully. Help!!!!!!

I am trying to sort out a friends macbook that has been subjected to a scam attack. I am a pc user so am struggling here a bit. Her machine seems to have been attacked by a program called MacSecurity. It is telling her that she has a number of viruses, etc and she needs to register to get rid of them. A **** page keeps trying to open as well. This type of scam is often found on PC's and is easy to remove.
After scouring the internet for solutions and came accross 2 programs that are said to remove it - I installed them and neither have worked. The programs i tried were MacScan 2 and iAntivirus. Both are free programs.
Can anyone help please.

See this discussion for instructions on removing the trojan.

Trying to reset/restore my daughters ipod, but no matter what advice I get, nothing works. There is no summary tab on itunes to restore/reset. PLEASE HELP!

Trying to reset/restore my daughters ipod, but no matter what advice I get, nothing works. There is no summary tab on itunes to restore/reset. PLEASE HELP!

Without knowing current status of the iPod:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201232 I have called the support number given, was on hold for more than an hour and received quite unpleasant phone bill for trying to sort out AppStore mistake! Is there any other options of getting "support" apart from calling these telephone numbers

My account was charged for buying app that I actually didn't buy. I was trying to sort out these mistake by calling the support number given (Russia). There was no other options like sending an email or calling some other number. I was on hold for one hour and a half! Is that normal for Apple support??? So apart from being charged for the app I haven't given my permission to buy, I also got a phone bill for calling the only support number available. Where can I submit my complain and what could be done about it?
Thank you,
Natalia

There is an email way to do this. See here: https://getsupport.apple.com/ContactInfo.action
The Russian Federation is one of the countries listed under Other.

I have just put an audio book into my iTunes music library. When I tried to transfer it to my iPod shuffle it rearranged the tracks so that they are in the wrong order. How can I put them in the order they appear in the book?

I have just put an audio book into my iTunes music library. When I tried to transfer it to my iPod Shuffle it put the chapters in the wrong order i.e. Chap 1, Chap 10, Chap 11 etc. rather than Chap 1, Chap 2, Chap 3 ... How can I get it to put them in the order they appear in the book?

First, we need to know if the audiobook chapters are being treated by iTunes as music files or as audiobooks. If they are not audiobooks purchased from the iTunes store, they might be getting "shuffled". You will need to look at "File" - "Properties" (I think - I don't use iTunes under Windows - or right-click on the file and choose "properties") and look at the media type. If it is "Music", change it to "Audiobook". If this is not the problem, or does not fix anything, please post back.
Actually, looking at your post again, a second thought occurs to me - assuming there are less than 100 chapters in the book, just renaming them with a leading zero on the first nine chapters might do it. A computer will alphabetically sort filenames in the order you quote (1, 10, 11, 12, 13, ... 2, 21, etc.) but a leading zero will fix that (01, 02, 03 ... 10, 11, 12)

I tried to set up my new ipod shuffle and a error message popped up saying Ipod not found cannot update. I can't sync my ipod now but it is showing on itunes. What should I do?

I bought a new 4th gen ipod shuffle and tried to sdet it up last night. I installed the latest itunes software and started to sync my ipod, but error boxes kept popping up saying ipod not found cannot sync. It was showing in itunes, then it would disappear, then it would come back. I am not very good with computers so I don't know what to do. Can someone help?

Do you have an iCloud backup? If you backed up your old phone to iCloud you can go to Settings>General>Reset>Erast All Content & Settings (which will erase your phone), then go back through the setup screens again and when prompted choose Restore From iCloud Backup. However your backup won't contain everything in your iTunes library (such as your music) so you'll need to be able to sync with your computer unless you purchased everything from iTunes and want to redownload it to your phone.

Itunes screen freezes when trying to load songs in new ipod shuffle

I just bought an ipod shuffle for my mother but when I try to load songs from itunes, the screen just seems to freeze until I disconnect shuffle.
I tried to restore it but it doesn't work ("error 1418" is all I can get).
I don't understand why since I have no problem with my ipod nano on the same computer.

http://docs.info.apple.com/article.html?artnum=304508
Be sure to use a rear port on your Shuffle, it needs full power to work.

Will you help a clueless PC user trying to figure out which Macbook to buy?

Hi everyone! I am a PC user and am pretty clueless about Macs. I'm trying to buy a laptop for my boyfriend (a Mac user) as a gift and would be happy with any feedback you can give me. I think I'm trying to decide between the 13" Macbook Pro or the Macbook Air. He is a writer so pretty much his only requirement is to be ablet to run a writing program. He's also a director so at times he travels frequently. Thank for your help!

As others have posted, the MB Pro is much more powerful and feature rich than the Air. The only thing the Air has going for it is its thinness and weight. The other dimensions are pretty much identical to the 13.3" MB Pro. I think the MB Pro is also a much better value.
Now... having said that... does your boyfriend currently have a Mac notebook? I know you said he is a Mac user... but he may just have a desktop. If he does have a current Mac notebook... do you know what it is (and the size)?
Notebook choices can be very personal decisions and what you think he may prefer may not be what he would prefer. If you're going to spend the money on something like a new MacBook, you really want to be sure to get him the machine he wants vs. taking our suggestions. While the MB Pro is a much better machine all around, he may actually prefer the Air for his own reasons. After all, the MacBooks and MacBook Pros have been better machines and values than the Air since the Air was released... but they still sell them because there is still a market segment that wants them.
Maybe you could just treat him to a trip to a surprise trip to an Apple store where he can pick out what he wants. That way it's still a surprise, but you can be sure that he'll end up with what he wants.

I'm trying to sort out the iPad carrier choices

Dear Folks,
I'm going to get an iPad Air to replace my iPad3 (Verizon version), but I can't figure out the diffferences between the four carrier plans. Here's what I care about:
1) Mobile hotspot. The reason I switched to Verizon from ATT when I got my iPad3 was because the data plan included hotspot capability at no extra charge. Do either Sprint or TMobile include this in their standard data plans for the iPad?
2) Out-of-US use. What I find I don't like about Verizon is that there's no real way to get international use on the month-to-month plan. ATT would let me buy data for Canada (albeit expensive). But with my Verizon iPad, the only option is to buy a SIM card. Do either Sprint or TMobile offer better out-of-country arrangements?
The two countries I care about are Canada and the UK.
Thanks!
Ctein

Check to make sure the album title is exactly the same. If there is a trailing space after the title, that becomes a different album.
Look at what happens in the screenshots below. In the first image, track 3 is out of place:
If I then highlight the Album title in that track, which shows every character in the field:
but take out the space:
and click OK...
... and the track is now where it should be.

TS3274 I feel really dumb trying to sort out all the apple devices. Can you have more than one itumes account attached to one computer?

Can anyone tell me if you can have more than one itunes account attached to the same computer?

I have my iphone and ipad on the computer and my flatmate wants to heve their phone on the computer too. Its a nightmare/

Trying to sort out model numbers

Can somebody provide the definitive Airport Extreme Part numbers (M------) and the coresponding model number (A----) and also tell me which ones are the dome shape and which ones are the square. Also, are all of the older (dome) Extreme's compatible with Snow Leopard? Thanks so much!

Can somebody provide the definitive Airport Extreme Part numbers (M------) and the coresponding model number (A----) and also tell me which ones are the dome shape and which ones are the square.
Here you go:
802.11b/g AirPort Extreme Base Station (AEBS)
o domed-shaped
• Model# A1034 / Part# M8930LL/A
• Model# A1034 / Part# M8779LL/A (Modem/External Antenna Port)
• Model# A1034 / Part# MB9397LL/A (External Antenna Port/Power over Ethernet)
802.11n AirPort Extreme Base Station (AEBSn)
o squarish-shape
Dual Band (non-simultaneous)
• Model# A1143 / Part# MA073LL/A (fast Ethernet/802.11n Draft)
• Model# A1143 / Part# MB053LL/A (Gigabit Ethernet/802.11n Draft)
Dual Band (simultaneous)
• Model# A1301 / Part# MB763LL/A (Gigabit Ethernet/802.11n Draft)
• Model# A1354 / Part# MC340LL/A (Gigabit Ethernet/802.11n Final)
Also, there are two 802.11b AirPort Base Stations: Graphite & Dual-Ethernet (or Snow) that are domed-shape.
Also, are all of the older (dome) Extreme's compatible with Snow Leopard?
Yes, they are compatible, but you will not be able to administer them from Snow Leopard.

When trying to load onto my sons ipod shuffle i keep getting the message 'the ipod update server could not be contacted'. The ipod has never been used and has been sitting in a drawer. It seem to charge but I cannot load any music for him.

Should say, I have tried altering the LAN setting to 'automatically detect settings', updating itunes etc but nothing has worked. I have a very unhappy 6 year old!

You should not get that message if you are simply trying to load the shuffle with songs from your iTunes library. If iTunes is trying to Update or Restore the shuffle, and you get that message, try the suggestions in this article
http://support.apple.com/kb/TS1814

Why would apple not automatically show the side bar in iTunes. Wasted 20 min trying to find out why my ipod was not showing up. Really really bad idea, Apple.

Why does the side bar not automatically show up when you first download apple iTunes? Really really bad design. It took 20 min to fine the setting that enable the side bar. ***? I could not access my iPod for 20 freakin min! Just show the **** side bar always! Maybe apple is too big and is starting to lose common sense.

Because Apple update iTunes to do it that way. Apple has not said why.
Tell Apple:
Apple - iTunes - Feedback

Trying to set up brand new iPod shuffle (4th gen) in iTunes, but it says "The iPod software update server could not be contacted."

I just bought a 4th generation iPod shuffle from the store. At the end of the iPod set-up in iTunes, whenever I click "done" a message pops up that says, "The iPod software update server could not be contacted."

Hello, curieuse.
Thank you for visiting Apple Support Communities.
Here are the steps that I would recommend going through when receiving this error.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Cheers,
Jason H.

HELP Ipod shuffle is not recognised in windows or itunes

Ok I got my ipod shuffle for my birthday but I got I beforehand so I could add songs. First it worked fine,played songs,was recognized in itunes but then the next day when I tried playing the songs using my ipod shuffle the error light flashes.I left it for another day and checked again.error light still flashing.I then connected it too the computer.not recognized in windows or itunes.it is extremely annoying.i have re-installed the software twice,got more updates and i have read all the tutorials but still the exactly same problem.i am getting incredibly annoyed with it and so is my dad.please help!
Thank you for your time,
Sophie

Did you try all the steps here:
http://docs.info.apple.com/article.html?artnum=61711?

Help I,m a dad trying to sort out my daughters ipod shuffle

Similar Messages

Maybe you are looking for