Help I'm lost in Adobe hell!

Question

Simple question and no one has an answer...at least not a live person on the phone, an hour wasted trying, ended up here. Wanted to become an Adobe customer, but clearly adobe doesn't want me as they can not provide a single person who can answer a simple question. But I rarely give up...chances of me becoming a paying Adobe customer? Diminishing by the second. Odds of me letting my Social Network about my experience? Growing exponentially by the second. Never have known a company that drives away potential customers even before they can become customers...LOL
Here's the deal. This website: tnsenate.com (Home | Tennessee Senate Republican Caucus) is currently hosted through Adobe on some kind of Business Catalyst something or another. As a Bluehost customer, a Network Solutions Customer, and a GoDaddy customer, I am familiar with a variety of different ways of managing hosting options....
ALL I want to know is what plan can I purchase and what help can I expect in moving the site from where it is to my new account (in theory, if I had an account) what is the best way to proceed. How is that a difficult question, and why, in the four different people I have called at Adobe can no one answer this simple question?
Ok, the last dude I spoke to, and boy was he hard to understand, said, believe me, post in the forum and you will get an answer.... ok. GO.....

Answer 1

It is quite is Dennis.
In the admin... Are there webapps and eCommerce?
No?
Then your not on the top end plan.
Do you see the email marketing?
No?
Then your not on that plan.
Is the site from the Creative Cloud? Yes, then this is the lowest plan and not listed.
You can break down what you can see by using the package information:
US Yearly Pricing | Adobe Business Catalyst
If its a paid site, what is the billing price per month/year - Compare it to the plan... And like Lynda said if you had this issue in the week, you have access to live chat you could have asked.
Migrating sites between partner accounts are on the documentation, upgrading can be done via the admin and has all the info there, and this is also in the documentation.
BC Help & support
http://helpx.adobe.com/business-catalyst/partner/upgrade-temporary-site.html
Business Catalyst Help | Upgrading Your Partner Account
Business Catalyst Help | Upgrading your trial site
Business Catalyst Help | Business Catalyst for Muse users
Business Catalyst Help | Transferring Sites between Partners
All those links took me under a minute to get. Did you try the documentation and these pages, I am not quite sure what else you need?