Help! I paid for subscription, went to convert to word and its not responding!

I verified the subscription,
closed and reloaded pdf, and still its asking for a signup

Hi cushwins,
Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.
Please let us know how it goes.
Best,
Sara

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