HELP! I pre-ordered the Miley Cyrus Bangerz album but can't download it

Help please! I preorder Miley's new album that realeased yesterday and is available for purchase on iTunes. iTunes shows that I pre-ordered it, but won't let me download it. It has the expected date as "October 8, 2013". WHY???! Help please!!

Hello trosewallace,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Best of luck,
Mario

Similar Messages

I pre-ordered the new iPad 3gen. What can I do to prepare my iTunes before i sync it?

I pre-ordered the new iPad 3gen. What can I do to prepare my iTunes before i sync it?

There is nothing to prepare with iTunes except for having the current iTunes version installed.

I pre-ordered the Big Time Rush album 24/seven and never recieved anything

I pre-ordered the new Big Time Rush album 24/seven a month ago. I haven't gotten any email and the album released today. A lot of people (on twitter) were going crazy saying how awesome the album is and yet I have recieved nothing. What do I do to get it to download?
I have the automatic downloads option clicked for both my computer and iPhone.

Look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the tracks there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the album there:
http://support.apple.com/kb/ht2519
If not, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

I pre-ordered the concert for hurricane Sandy, how do I download it to my ipod without paying for it again?

I pre-ordered this concert and now when I hook up my ipod and go to itunes..it is not in my library? how do i get this on my ipod? really confusing..I paid for it via paypal.

An App designed for the Mac will not work in an iDevice as they are different operating systems.
The 4th generation iPod Touch can not be upgraded beyond 6.1.3.

HT5714 I pre order midnight memories/ one direction album but only 4 songs where downloaded and the rest say purchased. What can i do to download the rest?, it doesnt give me the option to download?

I preorder an album but only 4 songs where downloaded but the rest of the album is not it only says purchased, please help me resolve this matter!?

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1491 I have per ordered an album but can't download it from iPad, how can this be done?

How can I download an available pre-ordered album from iTunes on iPad?

Hello, Annie1138.
Thank you for visiting Apple Support Communities.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process. You can also check for available downloads to see if the items are pending.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

Need help with pre ordering the iphone 4s.

I did everything and im at the screen where it tells you how much it is total and everything you chose. But it says No text plan, it didnt ask me about a text plan, is this something i have to do with my carrier to get a text plan?

I lost my $5/200 plan when I upgraded to the 4S. It disappeared from the web site showing my current 'plans' at the same time the 4S activated.
I just called AT&T and they are putting it back because I can request grandfathering for both data and messaging. I have already received their email confirming the reapplication of the $5/200 messaging plan.

Sony PRS-T1; I've got the books on my laptop, but can't download the books in my reader. Acc to Sony I've got a different Adobe ID for my Reader than for my laptop, which is true because I couldn't remember my password. Can that be the issue?What do I do?

Can someone help me?

Hi,
This is about the type of APple ID that is also a Valid AIM Screen Name.
Apple's Agreement with AIM was originally for the @mac.com ending names issued under the .Mac service (pre MobileMe) and then later the MobileMe issued @me.com IDs.
When MobileMe started Apple changed the registration page for @mac.com names to be "iChat names" (Under @mac.com all names worked "forever" in iChat (Trial Accounts, Paid for account or Lapsed accounts)
The Trial and Lapsed accounts no longer worked as email addresses but will work with iChat. (Therefore a small step to keep issuing the names).
NOTE:
You cannot create a new Apple ID whilst using the email already linked to another one.
An @mac.com name is a New Apple ID.
The MobileMe @Me.com issued names work in all iChat versions.
Later @me.com names issued via iCloud only work with iChat 6 (iChat makes a dual Login to AIM and Me.com so that the Password can be verified)
In All Cases the password has to be 16 characters or less due to the limit at the AIM server end (despite Apple trying to get you to make them longer).
My Apple ID is, like yours, an email from somewhere else. In my case it is an old Dial-up Account I used to have.
An Alternative to to register the Email Address with AIM's Registration Page (Or just use it a Security, Password and Confirmation address).
At the end of the day it is about whether you want a separate ID or not.
9:02 PM Saturday; January 14, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

TS1424 i pre ordered the weeknd's album the trilogy and acidentley deleted it but have wicked games from the album an it wants me to pay again to get it. help me! any solutions?

i pre ordered the weeknd's album the trilogy and acidentley deleted it but have wicked games from the album an it wants me to pay again to get it. help me! any solutions?

Downloading past purchases from the App Store, iBookstore, and iTunes Store

If i pre-order the iphone5 will i receive it the same time as when it comes out in the shops?

if i pre-order the iPhone5 from the apple online store, will i get it the same time as it gets released in the shops on september 21st? please help, thanks

If you have already pre-ordered the iPhone 5, check your order. If you made the first batch of pre-orders, it should say delivery September 21st. If that is the case then yes, you will get the iPhone 5 on your doorstep on launch date. If you have yet to pre-order, you will probably not make the first batch and might have to wait for shipment

If I pre-order the iPod touch 5th generation, do I have to pay it with credit card or can i pay it when i go get it on the store? if I pre order it, can i go pick it up form 1-3 of october, or it is not available?

if I pre-order the iPod touch 5th generation, do I have to pay it with credit card or can i pay it when i go get it on the store? if I pre order it, can i go pick it up form 1-3 of october, or it is not available? and they send it to the store i want to?

Hey Sierra, You can do just what you have stated. My question, what is your "other"? If it is over 1.5 GB you most likely have corrupt files. Doing a Restore to New, Factory restore should correct it. Just make sure you make a full backup of all information on your iPod to your computer before you restore, so you don't lose your stuff, contacts, videos, pictures, non-iTunes music, etc, use the cable and connect with your computer. Then, via cable, connect to your computer, run the Restore to new, don't use your backup. Treat this iPod as if it was your first one ever. When restore is done, set up and add what info you wish to install on this iPod. The music apps etc you purchased should be on your computer, if not you should be able to retrieve purchased apps and music from iTunes. Any music, videos, apps not purchased from iTunes will be lost to you if you do not save them to your computer or the cloud first. When your done, make a current Backup and you should good to go. Hope this helps. Good luck. Cheers.

I pre ordered a single and an album and the single won't show as part of the album. Why?

I downloaded the new Walk the Moon single a few weeks ago and pre-ordered the new album. The album was released yesterday, but the single (track 3) does not appear as part of the album. When I check purchased items, it just shows the song as purchased and there isn't a way to download it separately so that it is part of the album. Do I need to log into iTunes on my PC and rename the single so that it falls in line where it should on the album? Shouldn't it just do this automatically? Otherwise, it's a bit of a pain to pre-order if you have to constantly go in and reconfigure albums and singles.

Hello wengdiesel,
I would be eager to download and listen to the available songs on my pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the songs do not download after following the steps in that article, I recommend trying to download the songs from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

I pre-orderd the Marshall mathers lp2 and it won't download the digital booklet. Help please

I pre-orderd the Marshall mathers lp2 and it won't download the digital booklet. Help please

Hi Hazaremi000,
If you are having issues with a pre-order, you may find the following article helpful:
iTunes Store: About Pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

I pre ordered the mmlp2 but itunes won't download the songs that are available

Like my title says i pre ordered the mmlp2 album, then itunes started to download the monster (single) and it stopped by that song it didnt download the other ones so i canceled my pre order re pre ordered it again and got the clean version (which i dont want but it went from my account) then i cancelled that and pre ordered again but thiis time the explicit version and itunes still wont download the other songs despite the monster please help me i almost used all my itunes money for nothing.

Same happened to me when trying to pre order MMLP2. Only took 5 minutes to figure out. On your itunes store at the top of the screen where it says your username, or email for apple ID. Click it and your account information will pop up. One of the options was saying "you have 18 songs ready for download". Click that and they will start downloading. Easy fix, though auto download the second the album is released would make more sense.

HELP! I pre-ordered the Miley Cyrus Bangerz album but can't download it

Similar Messages

Maybe you are looking for