Help!! I purchased the 9.99 trial from amazon to use photoshop and lightroom. It took me to this website but i don't know what to do. Or how to install the software on my mac
i don't know what I'm doing wrong I'm pretty frustrated?
Hi Cristinaflores,
My understanding of how it normally works, is Amazon will email you a redemption code after you purchase. The subscription is tied to an email address, your Adobe ID. You'll want to redeem the redemption code from Amazon on whatever email address/Adobe ID you intend to use here. https://creative.adobe.com/redeem
Once you do that you can download and install the Creative Cloud app to install Lightroom and Photoshop and start using your membership. Here are some instructions:
Creative Cloud Help | Install, update, or uninstall apps
Creative Cloud Help | Creative Cloud for desktop
Hope that helps,
- Dave
Similar Messages
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I have the MacBook OS X 10.5.8, 2.4 GHz, 2 GB. I have been backing up my photos to an external hard drive since I purchased it. I usually choose the photos, copy and paste them to the EHD. It has started saying "an item named "unnamed.jpg" already exists in this location. Do you want to replace it with the one you're moving? Don't replace/Stop/Replace". I don't know what to do.
Thanks Jim, I kind of thought that was the answer, but was hoping against hope that I was just missing something. Like I said, it's not a big problem. One work around I've found is to name a folder on the external hard drive the same as the name I give the folder to import to and then choose this folder to back up to. I still get a subfolder inside that folder named Imported on...... but at least it's in the folder with my chosen name.
Thanks again,
Jack -
what size should i get ?
Apfelwurm wrote:
You may disagree with "Tgara", but you still replied to me.
Deep down he knows I'm right....
The issue is that he doesn't know if he will use the memory or not. To be sure, he should go BIG! The differences in cost between the small and large versions are not that much anyway. -
I want to update my OS from X10.6.8 to the next level but I don't know what that is. Can someone tell me the next version to us? Thanks.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model
Identifier 5,1 or later.
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.
7. Xserve (Early 2009) - Model Identifier 3,1 or later.
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Yosemite
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
Something keeps trying to download on my mac and I don't know what it is. It is not in the apple store and just comes out nowhere and request for my password to download something and I don't know what it is. How to make this stop? It pops up every single day.
Erica,
I can, with 99.99% certainty, tell you that you are absolutely right in not wanting to download or install this "Helper," whatever it is (but we can be equally certain it would not "help" anything).
I cannot comment as to Oglethorpe's recommendation of 'adwaremedic'; I am unfamiliar with it. His links to the Apple discussion and support pages warrant your time and attention.
It might be really simple -- Trying looking in your Downloads folder, trash anything that you don't know with certainty is something you want to keep, and then Secure Empty your Trash. Then remove the AdBlock extension, LastPass, and Web of Trust extensions to Safari and re-boot. If the issue goes away, still be extraordinarily careful in the future.
Unfortunately, it's probably not going to be that simple to get rid of, in which case I'd then try the line by line editing in HT203987.
I have no further suggestions (other than a complete wipe and re-install...but that's a pain because trying to restore from Time Machine would simply ... restore the Mal).
For the rest of us, please post when you find a solution.
Best.
BPW
(Also, try to edit your second post -- black out your last name on the screenshot and re-post it for others) -
Does anybody know if the ipad air 1 is using yosemite or something different? I don't know what type of safari i should install because it disappeared from the ipad. Thanks!
YYosemite is a Mac OS and it doesn't run on an iPad. You cannot delete or install Safari on the iPad. It is on your device somewhere.
Swipe from screen to screen to look for it.
Check Settings>General>Restrictions and make sure that you didn't disable it.
You can also reset the home screen layout and the icon will reappear - but the home screen will return to the way that it looked when you first activated your iPad. Settings>General>Reset>Reset Home Screen Layout. -
My MBP didn't recognise my password, started it in safe mode, I can see my files, but I don't know what to do next, as the image of reset password isn't selectable. I just moved from PC. Need help please...
Safe mode is not what you want in this case. Reboot to recovery mode - hold down cmd-R as the Mac reboots. Go past the language-selection screen, click the Utilities menu, then Terminal. Type:
resetpassword
Followed by the return key, and follow the prompts. Reboot normally when done.
Matt -
My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support
When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it. -
Hi, I'm having trouble with my Ipad 2. I was recently playing a game and my ipad just shut off on me. Then when I turned it back on it was stuck on the Apple Logo and it won't go to the home screen at all. I plugged it in my itunes but I don't know what to do from there. I left it charged hoping the apple logo would dissappear but it didn't and now for some reason the battery is always dead. I really need help. Does anybody have any suggestions? Please.
Did you try rebooting the iPad? You will need to have some battery power for this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This may be helpful
iPhone, iPad or iPod touch: Not responding or does not turn on
Frozen or unresponsive iPad - Apple
iPad: Unable to update or restore -
I have been using Photoshop and Lightroom for years, purchasing upgrades. If I join CC do I have to pay the same as someone new to PS and Lightroom?
Adobe usually offers discounts on the full Creative Cloud (all apps) for customers with CS3 or later. However the Photography plan (Photoshop and LR) Is $9.99 pm (or local currency) and the initial benefits for CS customers who took what was then called The Photography Program (larger cloud storage) has now ended.
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I recently upgraded to the newest version of iPhoto. I used to have version 7, I believe. Now that I have updated I can no longer see my pictures. I downloaded the upgrader but I don't know what to do next. Please help!
Go to your Applications/ Utilities folder. Finder the upgrader app. Double click it to run it.
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am trying to restore my Ipod touch 5 generation but I am receiving an error message that says your Ipod can not be restored you need your password I don't know my password so I don't know what to do. I have started the procedures 3 times but no luck till now
If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation -
What do I do now that Photoshop CC has encountered an error while trying to upgrade. Suggesting retry does nothing. The numbers (49) appear, but I don’t know what that signifies. Help?
It is recommended that I ask for help, which put me here. What I really need is some customer service — not a chat room!If Windows :
Quit Creative Cloud desktop application .
Launch Photoshop cc 2014 application from C: > Program Files > Adobe Photoshop CC 2014 .
Once launched , click on Help menu in Photoshop cc 2014 and select Updates option .
It should update.
If Mac:
Quit Creative Cloud desktop application .
Launch Photoshop cc 2014 application from Applications folder:
Once launched , click on Help menu in Photoshop cc 2014 and select Updates option .
Let me know if you face any error .
Error 49 occurs while updating the application , when Creative Cloud app does not have reference / Access to installed CC app, so that it can apply updates for the same .
You can try to update from CC app like Photoshop itself and check. -
would like to change ,my password. I signed in but I don't know what was my answer for the 2 security question. How can I change my password?
Hello, dot mac & MobtleMe no longer exist, though it may be possible to still use a dot mac addy... or maybe not if expired.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to http://appleid.apple.com then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0 -
Trying to re-install iTunes and the message "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services." But I don't know what to do? Please can someone help, I'm not the most technologically advanced person.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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