HELP!! I was charged twice and no record of my so-called downloaded music!

I got my music and clicked "purchase" and then the next page said that it couldn't work and to retry, so I did. Well, it still didn't give me the music. I've even checked my purchasing history and it shows no record of the songs I currently am trying to download, but my bank account shows that it was charged twice! HELP! I'd like to CALL, but they obviously don't allow that seeing how I can't find a phone number- just referred to this page to post.
I appreciate any help I can get.
Rose

Hi, Rose.
Your best bet might be to submit the form at the bottom of this Apple Support page .

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