HELP! iMac is FROZEN for past two hours.
imac is frozen for past two hours. I was doing a reinstall of the OS because mail searches were not working. I'm afraid of shutting off and restarting for fears of losing my hard drive which I understood would be ok except for a fresh install of system.
WHat can I do?
If I'm recalling correctly, to disable extensions, boot up while holding down the shift key. You'll then be able to open the extensions manager to revert the set-up. After getting that airport issue resolved, then, due to the hard shutdowns, don't forget to run an os 9 disk utility to repair the hard drive prior to downloading any update.
You'll probably want to post additional questions to the OS 9 boards, here:
http://discussions.apple.com/category.jspa?categoryID=99
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Is there a reset button or procedure on the Ipod 8GB touch. My son was playing a recently downloaded free game (Need for Speed) when it Quit working. i have had it on the USB cable for about two hours now and it still does not want to turn on. I had to turm on Itunes when i plugged in the ipod touch, Itunes usually opens when the ipod touch is conected.
That sympton is covered here:
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Hello scrapperdw,
Thank thank you for using Apple Support Communities.
The following article provides steps and troubleshooting when the install process has stopped.
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Regards,
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my iPod touch was frozen for a several hours and whe i hooked it up to iTunes, it has the USb cable and iTunes logo. ITunes says i need to unlock my iPod, but i can't do that if it has the logos and stuff...what do i do?
See Here
http://support.apple.com/kb/HT1808 -
My facebook app has been frozen in the "waiting" mode for over 2 hours, since I tried to do the updates...Can anyone help?
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Hi. I am really frustrated with Apple support. After two hours of trying to navigate their support site, I finally gave up. I really hope someone here will be kind enough to help me find a solution to my problem.
My iTunes always launched with my account, my library, etc. present. Now it launches in a generic form with none of my information present. It also has no "sign in" area so I can get to my data. I'm not sure what happened, can anyone help?
Thanks so much for any assistance you can offer.
JoeI've not noticed this but haven't looked for it either - I suspect you are seeing 'normal' behaviour for AppleTV 2/3 - in other words it's ignoring the iTunes flags.
With AppleTV 1 I used to set playback start/end times using Get Info in iTunes for certain self-indulgent music videos I'd bought which had several minutes of 'acting dialogue' you'd only endure once - this allowedme to shuffle music videos with only the song part of the video being played not all the waffle before the song started. AppleTV 2 and 3 ignore this setting.
Also, with AppleTV1 if you unticked the check box next to stuff you never wanted to stream AppleTV would behave as expected and not display it at all - useful for preventing non-family friendly material from streaming in the first place or excluding seasonal material and do forth. AppleTV 2/3 completely ignore the checkboxes on iTunes ans stream everything though you can of course enable parental controls.
Hard to know if it's the AppleTV's ignoring the info or iTunes not sending it to them in the first place.
Either way send feedback to Apple here:
Apple - Apple TV - Feedback
They won't answer but it may get put on a 'to do' list if enough users complain.
I'm still waiting for AppleTV 2/3 to handle iTunes LP and iTunes Extras!
AC -
Purchased Music Download... Frozen for over 12 hours!
Album: Pinoy Ako
Songs: 14
Price: $9.99
11:50PM - Purchased 2 Singles and Album with iTMS $15 card. Balance is now $0.90
11:52PM - The 2 singles and 4 (out of 14) album songs downloaded. Downloading is frozen. I rebooted the computer, many times. Same result!
iTunes displays, "Downloading 1 of 10 Laklak". Bar stopped at approximately 40%. Laklak is a 3 minute 9 second song! The bar does not move and no more songs are downloading.
At around 2:30AM, I sent my FIRST E-Mail message to iTMS customer support, and got rewarded with an auto-reply letter. No human response!
At around 7:30AM, I sent my SECOND E-Mail message to iTMS customer support, and got rewarded my second auto-reply letter. This time, I've asked for a refund... For 4 out of 14 songs purchased for $9.99+tax, I should be refunded $2.85+tax. Still no human response! I turned off the computer at 7:45AM.
At 11:45AM, Seattle Local Time, I turned on the computer, and started up iTunes. Sure enough, iTunes offered to look for Purchased music, and surprise: "Downloading 1 of 10 Laklak" Downloading Bar permanently frozen at approximately 40%. The bar stops below the letter "w" in "Downloading".
Balance is $0.90... $7.14 LOSS and NO Human Response from Apple!
This album is on my dad's account. He is 70 Years Old, so I am configuring his iPod Shuffle. Unfortunately, iTunes Music Store gives a BAD impression to my 70 Year Old Father.
I have written Apple, demanding the refund... Also, I have stated that I will NOT make any further purchases in iTMS unless I get a refund. I have purchased videos such as Law & Order SVU, Conviction, Blade, A-Team, and Knight Rider. I guess I paid Apple too much money to fill up my 30GB Video iPod.
My Dad's computer is a Intel Mac Mini (Single Core) with iPod Shuffle.
My computer is an iBook G4 with 30GB Video iPod.
My internet connection is 5Mbps DSL. (A 3-minute song in iTMS should not take 12 hours to download!)
Does anyone have a phone number to iTunes Music Store? Sending E-Mail to their customer support is wasting my time. (Allocated 2 hours, not 14 hours!) I plan to Snapshot the screen and post it on my .Mac web page, or better yet, make a podcast of the Frozen Download... Somebody in Apple must know that this was my 1st Album purchase and that I will start advertising Album downloading feature of iTunes is not stable. In fact, once a download is frozen, no other "Protected" downloads can happen.
iTMS should charge ONLY when 100% of the music was successfully downloaded, not before. Can't buy anything for $0.90! Over the past 12 hours, I paid $2.01 for each of the 7 songs I have downloaded and they are NOT videos!
Last time I had a frozen download was in April 2006... That only lasted about two (2) hours. And Apple responded to E-Mail within 30 minutes.
Anyone have any ideas on how to get a refund from Apple?
iBook G4 Mac OS X (10.4.7) AMD Sempron Laptop (SUSE Linux 10), Dell Inspron Laptop (Ubuntu Linux), Nokia 770There is no phone number for the iTunes Music Store;
the web form is the only contact. Give them a bit of
time; you just contacted them late last night, and it
often takes them 72 hours to respond. And their first
response (once you get through the automated replies
is very unlikely to be a refund; more likely they'll
offer suggestions as to how to get the downloads to
work.
On that subject, here are a couple of things for you
to check:
- make sure that your father's system has the latest
version of QuickTime and iTunes;
- check to see if your father's system has any sort
of download/web accelerator. Those almost always
cause problems with the iTunes Music Store.
and of course check with his Internet service
provider to make sure they're not having router
problem, as has sometimes been the case (one recent
one in, I believe, Canada caused all sorts of problem
for iTMS users and it wasn't Apple's fault at all).
Good luck getting it all sorted out.
My Dad's Computer: intel Mac Mini (Single Core)
Before starting up iTunes on my dad's computer, I had to remove his expired .Mac account and perform a software upgrade to 10.4.7. The computer had all the software updates performed by 11pm Tuesday night. His account is a regular account and my account on the computer is an Admin account.
iTunes 6.0.5 (20) on the Intel Mac Mini. Software Update says there are no more software updates.
My dad's iTMS account is a different account from what I am using. I use my iBook G4 right next to my dad's Mac Mini. Both computers are running iTunes. Both computer have fast connections through 5Mbps DSL.
On my dad's computer, I have the Apple firewall disabled and the DSL router configured as DMZ to that computer. iTMS fails to download everything that was purchased.
Considering that the firewalls are not the problem, I restored the firewalls.
On my iBook G4, my iTunes work fine, I can download the Free stuff from iTMS. I will not make a purchase until my Dad's iTMS account gets all the songs.
On the Mac Mini, another song downloaded after restarting iTunes three more times.
I think there is a BUG within iTunes... It does NOT timeout and does NOT display any errors. Also, there is NO way to skip a song and have it download later. The downloading sequence is permanent, set by the billing computer.
The downloads stop at the same point, the bar stops just below the "w" in "Downloading".
I wont have my dad's computer for too much longer... If I don't get any resolutions BEFORE my dad gets his computer back, I will just DISABLE iTMS on his iTunes, because this Apple problems are too much for a 70 year old man to deal with. I will teach him how to rip CD music into iTunes and have him put the music onto his iPod Shuffle.
In the Business World, TIME is precious... 72 hours can make or break a deal. In this matter, the Lack of Customer Support in a timely fashion can mean the Loss of another Customer. --- Maybe, by the time Apple does respond, I will answer them, "I fixed the problem and stopped using iTunes Music Store. We are now getting music by ripping audio CDs." -
über problems with Z10 for past two weeks.
Hi there
For the past two weeks I've been having major problems with my Z10. I started noticing that my Whatsapp messages were coming through, but not making a sound. I reset and set the notification settings again, but still no luck. I figured since it was a 3rd party app, I'd maybe need to reinstall it. But then I also noticed that my text messages weren't coming through. Then some of my notifications (Facebook, Text message, Whatsapp and email) started staying "unread" even after I'd read them and even marked them as read. In fact, in desperation I even deleted the one text message thread, but it was still showing in my HUB. When I clicked on it it just showed blank since there was no longer a message there, but it wouldn't "disappear" from the HUB. Also, emails come through, but there is no sound or unread notification and I only see them if I check through the "read" emails in the HUB.
The only thing that helps for this is when I restart my phone - then all my texts come through, notifications work fine and everything is dandy - for about half an hour, then the same thing starts happening. This is really annoying, because I have to restart my phone several times a day to make sure I don't miss important messages (which has happened during this time).
Last week I wiped my phone and restored an update from 2 weeks earlier (when the phone wasn't giving problems), but once again it only worked for an hour max, then it was back to the same old problems.
I'm really frustrated at the moment, because what good is a smart phone to me if all it can do is make and receive calls? The ONLY things working properly at the moment (as far as I'm aware) is BBM and making and receiving calls.
*desperate*Hi there
For the past two weeks I've been having major problems with my Z10. I started noticing that my Whatsapp messages were coming through, but not making a sound. I reset and set the notification settings again, but still no luck. I figured since it was a 3rd party app, I'd maybe need to reinstall it. But then I also noticed that my text messages weren't coming through. Then some of my notifications (Facebook, Text message, Whatsapp and email) started staying "unread" even after I'd read them and even marked them as read. In fact, in desperation I even deleted the one text message thread, but it was still showing in my HUB. When I clicked on it it just showed blank since there was no longer a message there, but it wouldn't "disappear" from the HUB. Also, emails come through, but there is no sound or unread notification and I only see them if I check through the "read" emails in the HUB.
The only thing that helps for this is when I restart my phone - then all my texts come through, notifications work fine and everything is dandy - for about half an hour, then the same thing starts happening. This is really annoying, because I have to restart my phone several times a day to make sure I don't miss important messages (which has happened during this time).
Last week I wiped my phone and restored an update from 2 weeks earlier (when the phone wasn't giving problems), but once again it only worked for an hour max, then it was back to the same old problems.
I'm really frustrated at the moment, because what good is a smart phone to me if all it can do is make and receive calls? The ONLY things working properly at the moment (as far as I'm aware) is BBM and making and receiving calls.
*desperate* -
I have been receiving IPHOTO error messages for past two days. Why is it not pulling up?
I cannot access Iphoto. I am receiving continued messages the past two days when I click on the app. Anyone know the issue?
Remember: we cannot see your machine. There are 9 different versions of iPhoto and they run on 8 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Basic things like :
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For instance: 'iPhoto won't export' is best explained by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted?
- Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.
Posts that consist of "iPhoto doesn't work. Help" or "iPhoto won't print" or "Suddenly I have no photos!!!!!!!!!!" mean that any helper is simply guessing. More information means you get better assistance. -
My Time Capsule/Time Machine has been showing Preparing Backup for past 48 hours continuously!
My Time Capsule reported Full the other day. I now have only 26.8MB of 497.96 GB available. Since then it seems to backing up continuously. The Time machine preferences window shows "Preparing Backup" andnothing else, and it has been doing so for at least past 48 hours. Any ideas as to the problem?
StuartyboyYes, the problem is the drive is full.
If you have other files or TM back from other computers, TM on your computer having issues will not be able to delete enough to get sufficient space to backup.
Read how to clean up and delete parts of backups.. http://pondini.org/TM/FAQ.html
Not a good idea though.
Solution.
1. Buy a new bigger TC.. cheaper (Than the original 500GB at least), faster and now the smallest is 2TB.
2. Plug in a USB drive.. archive the TC.. then erase it and start a fresh set of backups.. April 1st great day to do it.
3. Open up your old TC.. remove the 500GB drive and install a 2TB (if Gen1 a 3TB might even work). Google for how to do a hard disk upgrade.
Problem.. old power supply could die the day after and then the total cost would approach 1. Better to backup, wipe the 500GB and sell it on ebay and buy a new TC with 2 or even 3TB (2TB is better value IMHO).
4. Plug in a USB drive .. formatted to HFS+ and use that as the target.
Very slow. much slower than the same drive plugged into your computer. -
No connection to EDGE network for past two days
Has any other iPhone users lost connection to the EDGE network for the past two days? I lost mine on Sunday night and have not had it back since.
Has anyone else has this issue?Nope, no 'E' in the menu bar. Turned the phone off/on several times to no avail. Now on my AT&T plan I have an additional line added for $9.99 (Family Talk Plan). On Sunday night I added 200 text messages for $5.00 to that other line.
I am not sure if by doing this my iPhone will lose connection to the EDGE network. That's the only thing I can think of that I could have screwed up myself. But why AT&T would make it so that a customer could do this to themselves is odd.
Thoughts? -
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Hi Mai Hosny,
If you are having issues with your iPhone not being able to connect to service, you may want to try the troubleshooting steps in this article to resolve it -
iPhone: Troubleshooting No Service
http://support.apple.com/kb/TS4429
Thanks for using Apple Support Communities.
Best,
Brett L -
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Hello brownie67,
Thanks for using Apple Support Communities.
If you're currently unable to update your iOS device Over The Air, then please update it using iTunes.
Update your iPhone, iPad, or iPod touch iOS software
Take care,
Alex H. -
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