HELP...iMovie keeps freezing...
How big is too big for a file on the old iMovie...I'm working on a Team Highlight Tape at a High School and the banquet is only a few days away...I have a 35 minute video complete with transitions, music, everything...It's fantastic, only now it wont play properly and keeps freezing up...Everything has been rendered as best as I know...
Is it simply too large of a file with videos and music??? (I do have 76GB available according to the bottom of the iMovie Folder)
HELP...Thank You...
I have had a similar problem and found the skipping, jerky playback (images, not audio) happened only with certain downloaded audio tracks (there must be code or something embedded in some music, even if it is downloaded from iTunes; this happened consistently with the group Hapa). My cue that this was going to happen was the length of time it took to download a selection from my iTunes library. Most tracks take less than a minute - but Hapa, for instance, took 4 or more! The music would play fine, but my video was erratic. All I had to do was change the music and everything would work fine.
Similar Messages
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IMovie keeps freezing on editing
I just got my macbook pro a week ago, brand new but for the past few days my iMovie keeps freezing up whenever i try to edit a video, or scroll through a clip. I can't use the option-command-escape to force quit because it doesn't work, and i can't click on any of the other apps or icons. The only way was to hold down the power button and restart my laptop. Even after restarting, it still does the same thing, freezes up in the middle of editing or scrolling, then i have to shut down and restart my laptop again. I've googled for ways to deal with it but none of them seem to work. Can someone please tell me how to fix it? I had no problems editing, importing and exporting from my old macbook white, and neither from my new macbook pro in the beginning but it's getting really frustrating that i have to reboot every single time and i feel like that would ruin the laptop as it's brand new.
Bengt W,
I appreciate your help. Yes, all my photo and videos are originating from iPhoto '11 (that is how my camera imports). I did exactly as you describe above and I was able to complete the movie and make a DVD that I needed for Christmas? SO that was great. And I greatly appreciate your time and efforts to make that happen.
However, we are back to the same problems and nothing seems to fix these movies now and they are still doing the same thing described above. I am so discouraged that I just have not done anything more until recently.
Yesterday, iPhoto just disappeared. I had iMovie open overnight. The next day the iPhoto icon had a circle with a diagonal line and when I clicked on the icon "Damaged or corrupted ..." was the message. I checked Finder and there was no longer an iPhoto application! I reinstalled iPhoto from my DVD and did updates but only got to version 9.2.3. Then I noted in the Apple store there is a version 9.4.2. But I cannot get that version because it requires OS 10.7.5 but I have 10.6.8. Similar problem with iMovie, I have version 9.0.4 and the newest is 9.0.8.
I have watched the "reviews" of these new OS, iPhoto, and iMovie. They are getting hammered by users with a wide range of problems and low ratings. If that were not the case I would just pay the money and see if upgrading the OS and these apps would help. Frankly, I don't have any confidence it would. I about to declare my two year experiment with Apple as a failure and that is very sad because I've invested hundreds of hours trying to make/keep their software working. Ultimately the market place will decide but recent user feedback sure seems to point to some ugly outcomes. Sorry for my rant but Apple should not impose on folks like you who are so giving to overcome their product shortcomings. -
Itunes keeps freezing, i have a pc with windows 7 installed and itunes worked fine until today: 2/22/2012 now i cant sync my ipod and put music on it please help me!!!
Fixed i found out how to fix!!!
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my g4 ibook running 10.4.6 with 640 mb ram keeps freezing up, requiring a restart. This happens using almost any application. Ive repaired permissions and run disc repair from the tiger install disc. Any have any suggestions? Also, on restart the computer emits and odd tone and the light on the front side blinks wildly for several seconds. Any help would be great, thanks in advance Robby
Hi, Robby. to Apple Discussions.
It does sound like it could be bad RAM:
http://docs.info.apple.com/article.html?artnum=58442
It's the extra 512 MB RAM module you need to remove.
RAM replacement instructions as PDF:
http://www.info.apple.com/usen/cip/pdf/ibkg4/ibg4-mem-cip1.pdf -
Why does my project in iMovie keep freezing when I play it in big screen?
My iMovie project freezes when played in full screen. I have no other background programs running- I've made sure and my MacBook is only a couple of days old!
Post in the iMovie forum where those experts are:
https://discussions.apple.com/community/ilife/imovie -
Help Yosemite keeps freezing despite update!
hello and thank's in advance. My Macbook pro keeps on freezing and it runs very very slow.
Here's the EtreCheck on it.
Again thank's for taking the time to help out.
EtreCheck version: 2.2 (132)
Report generated 4/26/15, 10:49 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro10,2
1 2.5 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 800 - SN = D862414P1BYF9557G
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 2560 x 1600
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:6:21
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.77 GB (102.00 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorAudio (1.40 - SDK 10.6) [Click for support]
[not loaded] foo.tap (1.0) [Click for support]
[not loaded] foo.tun (1.0) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.AdobeCreativeCloud.plist [Click for support] [Click for details]
[failed] com.epson.esua.launcher.plist [Click for support] [Click for details]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 45 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
AllMyTube
Audio Plug-ins: ℹ️
EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]
CallRecorder: Version: v2.5.12 - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Growl [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.77 GB Disk used: 147.76 GB
Destinations:
G-DRIVE slim [Local]
Total size: 499.76 GB
Total number of backups: 38
Oldest backup: 2013-08-13 01:18:56 +0000
Last backup: 2015-04-09 10:43:00 +0000
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 147.76 GB X 3)
Top Processes by CPU: ℹ️
6% com.apple.WebKit.WebContent(3)
5% WindowServer
5% Mail
2% fontd
2% Safari
Top Processes by Memory: ℹ️
685 MB kernel_task
500 MB firefox
229 MB com.apple.WebKit.WebContent(3)
197 MB Skype
188 MB mds_stores
Virtual Memory Information: ℹ️
1.93 GB Free RAM
6.07 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Apr 26, 2015, 10:42:25 PM Self test - passed
Apr 26, 2015, 05:24:09 PM /Library/Logs/DiagnosticReports/mds_2015-04-26-172409_[redacted].crash
Apr 26, 2015, 02:55:52 PM /Library/Logs/DiagnosticReports/firefox_2015-04-26-145552_[redacted].cpu_resour ce.diag [Click for details]
Apr 26, 2015, 11:26:51 AM /Library/Logs/DiagnosticReports/firefox_2015-04-26-112651_[redacted].cpu_resour ce.diag [Click for details]
Apr 26, 2015, 11:05:24 AM /Library/Logs/DiagnosticReports/WindowServer_2015-04-26-110524_[redacted].cpu_r esource.diag [Click for details]
Apr 26, 2015, 11:03:59 AM /Library/Logs/DiagnosticReports/firefox_2015-04-26-110359_[redacted].cpu_resour ce.diag [Click for details]
Apr 25, 2015, 11:07:16 PM /Library/Logs/DiagnosticReports/firefox_2015-04-25-230716_[redacted].cpu_resour ce.diag [Click for details]
Apr 25, 2015, 12:11:04 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-25-121104_[ redacted].cpu_resource.diag [Click for details]
Apr 25, 2015, 11:35:33 AM /Library/Logs/DiagnosticReports/firefox_2015-04-25-113533_[redacted].cpu_resour ce.diag [Click for details]
Apr 24, 2015, 10:52:11 PM /Library/Logs/DiagnosticReports/firefox_2015-04-24-225211_[redacted].cpu_resour ce.diag [Click for details]
Apr 24, 2015, 08:56:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.preferences.icloud.r emoteservice_2015-04-24-205624_[redacted].crash
Apr 24, 2015, 04:16:49 PM /Library/Logs/DiagnosticReports/firefox_2015-04-24-161649_[redacted].cpu_resour ce.diag [Click for details]
Apr 24, 2015, 01:06:38 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-24-010638_[redacted].panic [Click for details]
Apr 26, 2015, 10:21:42 PM /Library/Logs/DiagnosticReports/firefox_2015-04-26-222142_[redacted].cpu_resour ce.diag [Click for details]
Apr 24, 2015, 04:41:14 PM /Library/Logs/DiagnosticReports/firefox_2015-04-24-164114_[redacted].cpu_resour ce.diag [Click for details]1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
IMovie Keeps Freezing On MacBook Pro
I am using a late 2011 MacBook Pro 13 inch and running iMovie on Mountain Lion. When I open iMovie and scroll through my imported videos the rainbow cursor (sorry I dont know the correct name) appears and I can't do anything until it goes away. Why does this happen? How can I increase the performance of my MacBook to stop it freezing?
P.S I only have iMovie running when editing videos (nothing else is open)
Please help guys, It would be greatly appreciatedI am using a late 2011 MacBook Pro 13 inch and running iMovie on Mountain Lion. When I open iMovie and scroll through my imported videos the rainbow cursor (sorry I dont know the correct name) appears and I can't do anything until it goes away. Why does this happen? How can I increase the performance of my MacBook to stop it freezing?
P.S I only have iMovie running when editing videos (nothing else is open)
Please help guys, It would be greatly appreciated -
My DVD imports into iMovie keep freezing in playback????
Hi there-
I have imported a few DVDs into iMovie using Aimersoft DVD Ripper's full purchased version. They were working fine in playback mode, both down in the Event library and up in the project I was editing. But all of a sudden, when it gets to the clips chosen from my DVDs, it freezes on the frame before it and just stops. It won't play any video or audio from the DVDs. I converted them to "mp4 for iMovie" with Aimersoft and then dragged them into my events from my Finder window when they were imported to the computer. Am I doing something wrong? It's pretty urgent that I complete this project so any help would be greatly appreciated!!!!
Thanks!
(I am using iMovie on OS X 10.7.4)One suggestion...
Right click (or control click) on one of your Event clips from the DVD and see if it offers to "Optimize Media". That should fix it. -
Imovie keeps freezing once im in the middle of importing of a video camera!
I have a JVC Video Camera GZ - MG135,
I plug the USB into mac macbook, then open imovie then a message pops up says loading thumbnails or something like that, all is good until half way of the loading of the thumbnails and i have to force quit it.
Can anyone tell me why, this is happening, and it is the latest version of imovie.
So i can't think of anything why it is doing this...
By the way, i have imported from this camera before and has worked pefectly, and this complication has just happened.
PLEASE HELP
Message was edited by: __TimmyHi,
Usually, when my vintage (as in, bought in 2006) MBP did that, it was because it was overheating, as you suspect. Now, you've got yourself a brand-new machine, and I'm sure there are many posts in this forum related to that issue.
There's one thing you can do (this one is two-fold, actually), and one you can't:
1) Starting with the good news, you can install a prefpane called Fan Control (free, here: http://www.macupdate.com/app/mac/23137/fan-control), that will let you control base speed and temp threshold for your fans (the ones on your Mac, I mean...); additionally, you can also install a widget called iStat Pro (free, here: http://www.islayer.com/apps/istatpro/), that you can invoke through Dashboard after freezing your game, so that it lets you know the current temperature your Mac is operating under.
2) Now, for the (semi-) bad news: given your MBP probably has an "i-something" processor, you won't be able to install this Scandinavian gem that's called CoolBook, that lets you undervolt your logic board so as to prevent overheating. CoolBook currently doesn't support i-3 to i-7 processors because they don't rely on the same SMB sensors as the older Intel processors Apple installed in its machines prior to the current generation of MacBooks, MBP, MBA and the like. I said semi-bad news, because undervolting has obvious effects on your machine's response when under strain; if you are using processor- or memory-intensive applications, they might (scratch that, they will) be slowed down by an undervolted logic board. Video games being one.
HTH -
My IMovie keeps freezing everytime i open it?
Everytime I click to open my iMovie, the application opens, and then after a couple second it freezes, and it says 'application not responding' when I right click on the icon to force quit it....
What is wrong? how can i fix this?
Thank-you in advance!Reinstalling is probably not the solution
what version of iPhoto?
Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library
LN -
I have an iMac early 2008 2GB running Mac OS X Lion 10.7.3
My iMovie has worked great for years. Every time I go to make an edit I get the rainbow wheel and have to force quit, can't get anything done!! What do I do?I wonder if this can help:
"Issue: iDVD '08 may unexpectedly quit when opened for the first time, after installation.
Solution
Have your iLife '08 installation disc nearby before performing the following steps.
1) Erase the following folders from your hard drive:
* /Library/Application Support/iDVD/Themes/iDVD 1
* /Library/Application Support/iDVD/Themes/iDVD 2
* /Library/Application Support/iDVD/Themes/iDVD 3
* /Library/Application Support/iDVD/Themes/iDVD 4
2) Erase the following folder from your home directory:
* ~/Library/Application Support/iDVD/Installed Themes
Note: The tilde (~) represents your home directory.
3) Reopen iDVD '08.
To Reinstall Themes 1-4:
1) Open iDVD '08 and open a project.
2) Click Themes.
3) From the Themes drop-down menu, choose Old Themes.
4) Select any of the faded-out theme thumbnails.
5) Follow the on-screen instructions to install all of the themes originally erased via Software Update or the iLife '08 installation process"
Any UPDATES should be applied and probably FIRST.
William -
Imovie keeps freezing when trying to send to final cut pro
I have both iMovie and final cut updated but I can't seem to send projects from iMovie to final cut. Can anyone help me? Thanks!
Please give complete system and OS specs and version numbers. Are there elements like maps and such in the iMovie project? You can only send simple projects.
-
Keeps freezing, can't import anything from iPhoto. :(
Imovie keeps freezing everytime I scroll over the videos. So I got the new Imovie update and now I can't even import from Iphoto.
Please helpHi
Please try
• Create a new User Account
• Log into this
• Re-try iMovie (You may need to add some Video-clips into Event's - as they and Projects follows the User Account)
If it now works OK - Then most probably the iMovie Pref. file in the old Account has gone corrupted (can easily be so by force quitting / Panic halt's and like so)
Yours Bengt W -
Everytime i go into imovie to finish my project the app keeps freezing
hey guys need help i dont know whats going on but everytime i try to go into my imovie to finish my project the app keeps freezing on me and won't work what can i do? frustrated
hey guys need help i dont know whats going on but everytime i try to go into my imovie to finish my project the app keeps freezing on me and won't work what can i do? frustrated
-
please i did installation BBM and regesiter with them but anytime am try to login it keep freezing,, and i have try my best don't know what to do anymore,, can anyone help please?
http://support.apple.com/kb/HT4137
How to restore as new.
and this for itunes message
http://support.apple.com/kb/HT1808
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