Help Improve Adobe's Products - Freezes Photoshop

Every time I try to open Photoshop, I'm asked to participate in data collection. I've tried clicking Participate and Do Not Participate. Either way, Photoshop freezes and I have to force quit.
This is extremely frustrating. Can anyone help?

Hi Bootsrfun,
I was wondering if it might be related to user permissions. As a test could you try creating a new user account with admin rights, log out of your current account and into the new one and test launch Photoshop again from there?
To create a new account
Windows 7 - http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
Mac 10.7 - http://support.apple.com/kb/PH4600
Mac 10.8 - http://support.apple.com/kb/PH11468
-Dave

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Photoshop CS6 crashes after "Help Improve Adobe's Products" appear

Photoshop CS6 crashes or menu items turn grey after "Help Improve Adobe's Products" appear. How can I get rid of this message appearing all the time?

Hi Eduardo,
APIP is our a component, we will help you handle this issue, Please tell us the following quesiton in order to make me identify the root cause.
What's you PS version? 13.0.4 or 13.1.1?
What's you Mac build? 10.8.3?
Which step make your latest PS version POP up Apip Dialog?
Update online.
Update by patch Pacage?
Install an alone PS application?
Install other Adobe product?(Extension Builder,Light Room?)
Others
Any comments are welcome.

Photoshop cs6 - How do you stop the "Help Improve Adobe's Products" window from appearing?

EVERY time I open Photoshop CS6 I get the damn "Help Improve Adobe's Products" box appearing. I've clicked 'Participate' and answered all the questions ... I've pressed 'Do Not Participate' ... many times !
The darn window still opens every time I open PS6 .... driving me nuts!!
PS ... on a Mac ... in Australia.
There must be a way of getting rid of it ...
AND ... further ... on one of my machines ... my Mac Air ... for a while Photoshop CS6 would HANG completely (spinning beach ball) when the "Help Improve Adobe's Products" window opened BUT with no text in the box ... yup ... CS6 hung when the box opened completely empty of text !!
Would not like that to happen whilst on an assignment 'on the road' !!!
Plaese advise !!! Thanks

I am told MacKeeper causes problems. Hopefully you did not install that.
The only idea remaining is to uninstall/clean/reinstall.
Let's go over that:
No need to deactivate, so skip that.
In your CS6 folder is a shortcut to the uninstaller. I would like you to check "Remove Preferences" when you run the uninstaller.
When that's done, download the CS-CC Cleaner for the Mac. Run that.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
As far as your Mac goes, Run Disk Utility on your volume.
Verify Disk
Repair Permissions.
Then reinstall CS6 and updates.
It's is a "nuke and pave" approach, but if you do not want to be messing with internals you do not understand, it's the best way to go.
Gene

Pop up 'help improve Adobe's products' blocking access to Photoshop.

Cannot get access into photoshop whether I click participate or not.

Hi Bootsrfun,
I was wondering if it might be related to user permissions. As a test could you try creating a new user account with admin rights, log out of your current account and into the new one and test launch Photoshop again from there?
To create a new account
Windows 7 - http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-wi ndows-7.aspx
Mac 10.7 - http://support.apple.com/kb/PH4600
Mac 10.8 - http://support.apple.com/kb/PH11468
-Dave

How can I get past the "Help Improve Adobe's Products" dialogue box?

No matter what I push, Do not Participate or Participate ... Photoshop hangs. I am using a new Macbook Pro. I installed Photoshop several days ago - everything working fine until this morning. I have no problem with Lightroom 5.

Yes I did. I talked to Adobe who had me rename the "Adobe Photoshop CC Settings" to Adobe Photoshop CC SettingsOLD". This file was then bipassed on startup and the issue is now fixed. Thanks for your suggestion.

"Help improve Adobe products" window crashes Photoshop CS6

Most od the times when I try to open a Photoshop CS6 file (MacBook Pro Retina, Mac OS 10.8.3) and the "Help improve Adobe products" window shows up, no matter if I press the "Do not participate" or "participate" button, the program opens but all tghe menu items appear in gray or the program crashes

Same problem here, can no longer use Photoshop. Have never installed MacKeeper or MacCleaner which are named as culprits in other threads.
Macbook Pro C2D 2.4ghz with 4GB ram, used to work fine.

I'm stuck on the "help us improve adobe's products" screen when I try to start Photoshop CC

I keep trying to start Photoshop CC but it won't let me get past the dialogue box that asks me to help improve adobe products. How to I get ride of it?

Sounds like two totally different problems to me.
It may help to reset Photoshop's preferences to defaults... You can do this by pressing and holding Control - Shift - Alt (Command - Shift - Opt on a Mac) immediately upon cold-starting Photoshop. If you get the keys down quickly enough - and you have to be really quick - it will prompt you to confirm deletion of your current preferences, which will lead to the establishment of a fresh default set. If it does not prompt you, you haven't been quick enough to get the keys down.
-Noel

I keep getting "Help us improve Adobe products" everytime I open CS5 extended.

I have tried everything to get rid of this with no luck. I have run out of sollutions. Help needed.

This should help. Help Improve Adobe's Products prompt keeps appearing | Mac OS 10.8
~ Arpit

Adobe product improvement program turn off? photoshop will not launch.

I launched photoshop and a window popped up... "Help improve adobe products" Do not participate Participate
regardless of either one photoshop is all grayed out under the windows and will not start...

Could mean that you do not have sufficient user privileges/ file permissions and the info for your choice cannot be stored, hence it pops back over and over....
Mylenium

Windows control panel doesn't recognize Adobe CC Products.

한글(Korean) :
1년 조금 넘게 어도비 CC 정품을 이용해오고 있습니다.
아시다시피 어도비 CC는 어도비 제품들을 원하는대로 다운로드할 수 있잖아요,
저도 많은 제품들을 다운로드해서 쓰고 있었는데 안쓰는 제품들이 몇개 생겨서 제거하려고 합니다.
그런데 제어판에서는 어도비 CC 제품들(포토샵, 애프터이펙트, 오디션 등등)이 뜨질 않네요.
제어판에서 이 제품들을 인식을 못하는거 같은데, 어도비에 전화해보니 C드라이브 들어가서
폴더를 지우라고 하는데, 그냥 제어판이 인식하게 할 수는 없을까요?
English :
I have used Adobe CC products for almost a year.
As you know, I can download any adobe products what I want through it.
I was using a lot of Adobe products, but now, there are some products
that I won't use anymore. So I'm going to delete them.
But windows' control panel doesn't recognize Adobe CC products(like Photoshop, After Effects, Etc..).
So I called to Adobe Korea customer center. They told me that I can go into C drive and delete folders of Adobe products.
This is not the answer what I exactly want. I want to make the control panel can recognize Adobe CC products.
What should I do?

Creative Cloud help says to uninstall CC apps on a Windows PC to do the following:
Open the Window Control Panel > Programs and Features
Choose an app and click Uninstall/Change
Follow on-screen instructions
This information is NOT correct. Programs and Features does not contain all versions of Adobe software installed via Creative Cloud Desktop. It only shows the most current installation. Photoshop is a great example of why this is so. I currently have five versions of Photoshop installed through my Creative Cloud subscription. Windows has difficulty knowing which version to start, much less which to uninstall because the executable file for each version uses the same name--Photoshop.exe. In terms of designating which file types should be opened by which programs, the problem is equally evident. For example, setting current version Photoshop CC 2014 (version 15.1) as the program to open GIF files is not possible because Windows shows it's already done that with the designated program being Photoshop.exe. Of course, all other versions of Photoshop executable files use the name Photoshop.exe. So, it's not surprising that Windows is confused. But that does not help the rest of us.
The original questioner asked how they could get Windows Programs and Features to list CC applications. I don't think that's possible given the way Adobe has configured and named the executable files that Windows relies on. So, I'd add a question for Adobe: How do I uninstall versions of Photoshop and other CC applications that I no longer use. Programs and Features cannot help me--the programs simply are not listed. So, how does Adobe envision users uninstalling CC apps that don't appear in Programs and Features?

A laptop that is able to run Adobe CS4 Production Premium.

I just want to know which laptops could handle Adobe CS4 Production Premium (PhotoShop, Illustrator,Soundbooth,Premiere Pro,After Effects and more)

NV2,
Not too many laptops are made to do what you require, and even the higher powered ones could, at times, experience some lag or slowness. That being said, there are a few that do a pretty good job with graphics and processing. For the PC platform you will want to look at the Asus G71GX-RBBD09 which is an online only laptop (Otherwise the other G71GX could be serviceable). The other road to take is with Mac in which case the upper end Macbook Pros would do great with that software. The MB985LL of MC226LL would work out great.

I have cs4 product, and want buy only adobe pro, illustrator and photoshop, help me please

for me what i have to do.
i have cs4, but only need adobe pro, illustrator and photoshop.
help me
for best choice
thanks
paulo pedro

As far as acquiring news versions goes, the only benefit you will get from owning CS4 is that you can get a Creative Cloud subscription at a special rate for the first year. https://creative.adobe.com/#plans
Otherwise, since CS4 is not in the upgrade path for CS6 products, you can purchase CS6 applications at full price.
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

HELP! Adobe Production Premium on a decked out 2014 macbook pro 13 inch.

Hello fine apple community.
I have a few questions that hopefully someone can help out with. I've tried to search high and low but had no luck.
I currently have an imac for my video editing needs. I have Adobe CS5 Production Premium. I would like to get a second computer to do some video stuff while i'm at work when I have downtime. Mostly editing in Premiere and some effects work in After Effects. Nothing major, just keying, green screen work, etc. I also do a lot of Photoshop.
With my uses listed above, I was looking at getting a decked out 13inch macbook pro. I was planning on updated the processor to - 2.8 dual core intel i7 processor. I was also going to upgrade the ram to 16GB. I don't think there's anything else I could upgrade with this model.
My question is, will the above macbook pro handle Premiere, after effects and photoshop?
I've tried to do some reading about dedicated GPU vs the integrated that is in the 13 inch macbook pros. I'm kind of confused on all that stuff and have never been able to find an answer if a macbook pro 13 inch will handle Adobe software with it's integrated processor?
Secondly, I feel like a pain asking this but when editing on premiere, I read that you should always have your video clips and your project saved to an external harddrive.... I'm guessing that's the external scratch disk? As it ill use of less processing power and ram than if you were editing on your internal harddrive? Is this correct? Should all video work be done with the project and video clips saved on an external harddrive?
Any other tips that I should be aware of when handling editing video?
Thanks so much.

That's an odd problem. If it were me I think I'd do a full backup to an external drive and reinstall the OS from the Recovery partition. If an "in-place" install (meaning overwriting the existing system files) doesn't work, the next step would be to wipe the disk and install a fresh copy.

Since the upgrade to CC 2014 via Creative Cloud, I'm ending up with both version of all my Adobe CC products, and I lost my plugins in Photoshop CC 2014.

Hello
Since the upgrade to CC 2014 via Creative Cloud, I'm ending up with both version of all my Adobe CC products, and I lost my plugins in Photoshop CC 2014.
How can I fix this ?

I did it by going to my old Photoshop CC Plugins folder and copying it aand then pasteing it in the Phtoshop CC 2014 folder. All mine came back and worked.

Where is the help in Adobe Photoshop Elements 13?

I've just purchased Adobe Photshop Elements 13 but can't find any proper Help. When I click on Help on the File menu, I am taken to a web page (Photoshop Elements Help | Photoshop Elements Help). It doesn't matter what I am doing (e.g. using the clone tool or trying to apply kerning for example), I always end up on this same non-context-sensitive web page. I am an experienced user of graphics software but am new to Photoshop Elements.
I'm trying to kern some text characters so I entered "kerning" in the Search field. The first "hit" was InDesign Help | Kerning and tracking but nothing they say seems to apply to my particular version of Photoshop Elemts - whcih being V13 is hopefully the latest. And who are they? Are they an official voice for Adobe? Their "help" was way off.
Could someone point me to the Help for Adobe Photoshop Elements 13?
As an aside, why does Adobe hit one with a 27 page legal agreement before one can install the software? I confess I didn't have my lawyer with me and may not have read all 27 pages.

sirram69 wrote:
I'm trying to kern some text (to reduce the amount of spaces between certain characters),
I don't believe that you can kern in PSE as it comes out of the box. However, there is a very affordable add-on which allows one to do this. It is version specific.
About Elements+
BTW, Elements 13 itself is really good. I'm really pleased with its features and ease of use. It would just be nice to locate the relevant help more easily.
There are available several books which augment the native help files. Photoshop Elements - The Missing Manual - by Barbara Brundage is excellent. I have no commercial connection to the author or to the publisher. Don't hesitate to come here to the forum for help. There are many talented contributors. We look forward to your progress.

Help Improve Adobe's Products - Freezes Photoshop

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