Help improving peak time speeds...

Speeds are fine through the day but at peak times from 7 to about 11:30 it drops to 1mb & below... I'm not expecting full speeds so round about 3-ish would be ok.

http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/Is anything shown for your exchange - hot VP.
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Similar Messages

BT infiniy Peak time speeds

Hi friends
Can some one advice me if there is speed throattling i mean restricting the speed during the peak time between 6.00pm and 12.00am by bt BT infinity ...........
Also is unlimited in BT infinity means u can download 300GB permonth
Upload speed will there be a speed restriction for that during peak time
Looking forward to hearing from u guys.

lucky u jj
i see speed drops of over 50% from 35 down to around 10 in the evening at peak time. it shouldnt be this much of a drop.
so somethings are still not right for alot of bt infinity users
subair37 u need to read the fair usage policy
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/bt-broadband-fair-usage-policy
it dosent mention inprint the 300gb cap for unlimited. but u'll see it mentioned in the forums. they will then throttle u down to 2meg for a month at peak time
it also mentions p2p throttling at peak times
but is vague about upload throttleing/shapping/managment
Upstream restrictions may be in place at other times. so for all we now could be all the time 24/7 or not at all or peak time. ..who knows
not v transparent that

Massive speed drop during peak time!!

Hi,
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer!
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse.
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov. ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov. ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov. ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov. ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following:
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers.
Thanks in advance for any help,
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Speed meltdown at peak times BT engineer appoint n...

HI I hope I still get help from this forum dispite been a customere of TalkTalk but before you close this page for been on the "other team" Im here for advice before I commit to agreeing to a BT engineers visit where I will be charged £65 if no fault is found and if this happens an I still have the issue it will be like taking a dagger to the back an paying for it.
My issue is this and I have had it for far too long now as long as i can remember but as devices become reliant on a constant speed the issue is starting to dog me more then ever. Basicaly my internet speed is approx 3.90mbps all day all night 18 hours of the day but as soon as 6pm come till about 11pm my speed can drops to approx 0.70mbps an long periods as low as 0.40mbps totaly unusable for catch up tv buffering on even standard play nevermind HD content with web pages loading in image by image it reminds me of of old 56k modem days an win 98.
Talktalk tell me that my SNR is fluxuating an suspected a router flault they organised a test router to be posted out this in my heart I knew this would not fix the situation having been upgraded with a fibre enable router 12 months ago for if i choose to go fibre although I still only have standard Broadband, the issue did not resolve with newer version router and nor did it improve with the brandnew router they dispatched for testing purposes. So in short the issue is happening on 3 roouters umteen different filters I have tried just as many adsl cables from router to masterbox and always testing speed using wired Lan cables which again have used about 5 in testing an still i slow down at this peak time. I may add that I have my router direct into the master socket even removing the front faceia plate and plugging direct into test socket as talktalk desired for testing.
Im informed that lines tests show no fault but my SNR is flucuating as I say they say router fault but I fail to believe 3 routers can have same fault they have now asked me to agree to terms and conditions to a visit from an engineer to which states that I will be liable to a fee if No fault can be found if the line needs upgrading to deliver adiquet service and if internal wiring of my doing causing the fault. I have no internal wiring as well just adsl cable from master socket to routers ive tested.
Im worried I will be charged a fee for no fault found and to be landed with £65 bill an still suffer this meltdown at peak times will be like a slap to the face with a large trout but think ther has to be some kind of issue somewhere !. I really dont know which way to turn.
I read that talktalk promise never to slow down peak times an yet I read to expect some kinds of lowering of speed peak times but to suffer a drop 3.90mbps to 0.70/0.40mbps is peak time meltdown.
I would just like some kind of advice before i commit to this engineer apointment yet not commiting means I paying line rental an for broadband service which is really not delivering unless i surf/ catcvh up with my programmes thro the night or during the day which is not possible.
I dont know if it worth mention but I just remember 10 yr ago an 8 yr ago everytime i transfered services from 1 provider to another their was issue with activating me services I remeber an engineer had to visit twice as after switch over I was unable to call out the engineer had to place a tracer box on my master socket an off he went to the exchange and was a while. On returning he said he had difficulty finding my line as in his words the line had been split due to low avalability of lines. On the 2nd occasion the engineer didnt visit me but a visit to the exchange was needed before my services resumed after i switche dprovided it just didnt seem straight forward for me that is why is sticks in my memeory banks. Just thought I would mention this in case it helps shine light to resolve this current issue
Please any help would be appreaciated

Your not one of us we wont help attitude is why the world is in the sorry mess it is declining into and Hmm at we are called BT but not part of BT open reach this that and the other....this is why despite all the advertising all the flyers in my door all the sales calls to which i pretend to be interested for so long waste your time then give the following reason to why i will never ever be with BT ever again for last 12 years. Before the monthly fee for internet went mainstream an long before Bband aprox 1999 very few company's offered a monthly tariff for dial up it was by main 1p a min to connect BT started a monthly tariff to compete with freeserve worldonline and after 6 mths suddenly announced it was to terminate the contracts of the heaviest users. Their was no reason just a letter or termination of services and most comically no telephone number for answers just an address to write which was the most Northern point of Scotland no doubt to head off disgruntled customers. Seems BT wanted peoples cash but for people not to use the service much.
Basically every time I get a call or knock on the door from BT they get laughed at I see things havnt changed now suffering the identity crisis with products. services and maintenance not knowing where its head feet an azz is.
that was 1999/2000
You were at it again in 2001
Are BT Openworld Set To Get Tough On Heavy ADSL Users? ... They have already written to heavy Satellite Broadband users telling them that if they dont stop using excessive bandwidth they will loose services .
I get a sense just how much they actually value customeres your money good just dont use us too much.
Or was that not BT but a branch off

Infinity speeds at peak time

Huge problmes in the Mold area, had a hove move on 15th septmeber 2 miles from old house where recieved constant 80 / 20 speeds.
Infinty was installed on 24th september and for first day had 72 mbps speed on line with profile of 77 which was great.
Since 25th my speeds range as follows
5 am - 8 am - 68 - 75 mbps
8am - 12pm - 50 - 68 mbps
12pm - 4pm - 30-45 mbps
4pm - 6 pm 12 - 25 mbps
6pm onwards 0.6 - 5 mbps on average
This has been going on for 25 days now, numerous faults raised and closed by level 2 network teams, 3 engineer visits by open reach only to tell me its not an equipment or line issue, simply the exchange has too many people on infinity and cant cope with use during peak times.
BT refuse to admit this and continue to tell me every night that it will be fixed in 24 hours day after day, engineer has said if i am getting 70 meg at off peak times then its a circuit issue.
At a loss now at what to do other then try and cancel under terms that service can not be provided, neigbours are on normal BT broadband in my area and get constant 12 mbps speeds for £30 a month less, seems that may be only option while infinty 2 is knackered

Are there any problems shown for your exchange. http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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How to improve this query speed ?....help me

How to improve the query speed. Any hints can u suggest in the query or any correction. Here i am using sample tables for checking purpose, When i am trying with my original values, this type of query taking longer time to run
select ename,sal,comm from emp where(comm is null and &status='ok') or (comm is not null and &status='failed');
Thanx in advance
prasanth a.s.

What about
select ename,sal,comm from emp where comm is null and &status='ok'
union all
select ename,sal,comm from emp where comm is not null and &status='failed';
Regards
Vaishnavi

Slow network speed during peak times

I have begun experiencing very slow network speeds in the evening. My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening. Is there any way to address this?

Rickrdn1,
Thank you for all of the detailed information. The coverage in the area looks great. All of your devices seem to drop in speeds at the same time? How is voice and text working during these times? The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Slow internet speed at peak time

I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA

oldsnowman wrote:
I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA
Very common,keep complaining until they fix...........
1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited

Slow peak time broadband - intentional or a possib...

Anyone else experience drastically reduced download speeds at peak times recently?
In the past 2-3 weeks I've gone from a constant 24/7 speed of 3.4Mbps to very random speeds at peak times. It can range anywhere from 0.6Mbps to 2.8Mbps.
I've done various speed tests at speedtester.bt.com and always get different results.
I've used a non-BT speed tester (speedtest.net) to get results that aren't an hour apart and the results here are strange. One test may give 1.1Mbps, another test only seconds later will give 1.6Mbps, another one again straight after could give 0.8Mbps, another 2.5Mbps and so on.
My IP profile has never changed from 3500k so I can't blame this. I'm wireless but I've tested wired too but no change. I've tried different wireless adapters tto. I'm not sharing a wireless channel with anyone so can rule out this. I know I haven't gone over my monthly limit. I've tried different routers. I've even been connected to the test socket for the last week or so but it's still the same.
I read a lot about users getting their speeds reduced at peak times, but I'm under the impression if my speed was reduced it would be a constant capped speed, not randomly going from 0.8 to 2.5Mbps in a matter of moments and then back to 1Mbps-ish.
It may not even be a "peak time" problem but I can't think what else it could be. At weekends I get 3.4Mbps, after around midnight and very early mornings (5am to 7am-ish) I get 2.8-3.4Mbps.
I did have an odd period of a week or so before this started of getting a download speed of 4Mbps (this was with an IP profile of 3500k oddly enough) - then the problems started. Might be a coincidence though.
There's no point speaking to anyone in a call centre in India since all they'll say is that my line is fine etc etc.
Anyone else experience this and found out what's causing it?
I just fail to see how I can go from a constant, never-buding-from-this-speed 3.4Mbps for months down to 1Mbps when all technical signs (IP profile fine, equipment fine etc) point to there being no reason why this is the case.

welcome to the forum
if you are using p2p during peak times then the speed is managed
your problems sounds more like conegestion on your exchange when more people want to use the net at peak times and then download improves when people go to bed or during the day when they are at work
you can check your exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Am i missing somthing about speed and coverage please help very very slow speeds!

i get speed test results of 1/10 of a megabyte per second all of the time regularly that is 100kbps many times it is also like .06 mbps. it takes forever to load web pages and i cant watch video! i called verizon many times becuase i can get 5 bars of evdo. 2 miles away in the vzw store my usb modem worked fine (about 1mbps) and it works better at home like @ half a mbps speed in the early morning like @ 6am. tech support told me after opening a trouble ticket they found this is a marginal coverage area and they will not be improving it in the near future. i dont know how the coverage area changes from morning to the rest of the day. i asked about possibly getting out of my contract and they said i had to still pay an early termination fee or produce a death certificate or military papers saying i was being deployed overseas. furthermore i was told since this is mobile broadband i should just go somewhere else when i need to use the mobile broadband card. i had so much trouble logging into this site because verizon keeps saying my password and username for this forum is not correct so i have to keep trying to make new ones. then somtimes just when i thought i had logged in it says the server is forbidden from accessing this site, which is the only time on any website i ever got this message. i just wish i could get the speeds they aadvertise or somthing even close to it so that i could load web pages. i feel like i am being forced to change to another wireless provider and pay an early termination fee because i cant do basic work and load web pages which is what i was promised according to their map which says i live in a good coverage area. i pay my bills on time every month and so i feel like i am not being treated fairly as a customer. am i missing somthing?

chinjing wrote:
i get speed test results of 1/10 of a megabyte per second all of the time regularly that is 100kbps many times it is also like .06 mbps. it takes forever to load web pages and i cant watch video! i called verizon many times becuase i can get 5 bars of evdo. 2 miles away in the vzw store my usb modem worked fine (about 1mbps) and it works better at home like @ half a mbps speed in the early morning like @ 6am. tech support told me after opening a trouble ticket they found this is a marginal coverage area and they will not be improving it in the near future. i dont know how the coverage area changes from morning to the rest of the day. i asked about possibly getting out of my contract and they said i had to still pay an early termination fee or produce a death certificate or military papers saying i was being deployed overseas. furthermore i was told since this is mobile broadband i should just go somewhere else when i need to use the mobile broadband card. i had so much trouble logging into this site because verizon keeps saying my password and username for this forum is not correct so i have to keep trying to make new ones. then somtimes just when i thought i had logged in it says the server is forbidden from accessing this site, which is the only time on any website i ever got this message. i just wish i could get the speeds they aadvertise or somthing even close to it so that i could load web pages. i feel like i am being forced to change to another wireless provider and pay an early termination fee because i cant do basic work and load web pages which is what i was promised according to their map which says i live in a good coverage area. i pay my bills on time every month and so i feel like i am not being treated fairly as a customer. am i missing somthing?
If it works everywhere else, then it does sound like a marginal service area. If no one is making use of the tower, then there could be a better signal to your residence in the morning. During peak times, the signal might not be as strong and could be degrading to the point where your speeds/connectivity gets questionable. Being inside a structure and what materials can also have an adverse effect. Also, your verbage is confusing. 100 kilobytes per second is a pretty average speed for EVDO. 1/10 of a megabyte a second is the same speed. Unless you are referring to .1 megabits per second, that is a whole different story. I'm assuming the latter if you are having problems loading pages, but again, if it's a marginal area VZW is showing on their side, that's probably the case. Also, the 3G map might not be the same as the Voice/1X map in your area. Maybe double check the map you're looking at.

What is the best way to improve export time in PreE10?

I import the mts files directly from a sd card or HDD using PreE10's importer. Next, I add titles, video/audio fades, and transitions then export to DVD. Right now, my projects are 60min+~4min black video in length and exported directly from PreE10 as SD on a DVD. It takes on average 94min to finish this task.
What can I do/upgrade to speed up this process?
Computer specs:
Windows 7 Professional
-Intel Core i7-3770
8GB DDR3 RAM
SanDisk 128 SSD (OS+Programs)
WD Blue 1TB 7200RPM HDD (All media)
GTX 650 1GB
Would buying another SSD help? Would upgrading my processor dramatically improve the time? Or should invest in Premiere Pro and upgrading GPU?
I would like to stay using PreE10, but If there is nothing more that can be done to dramatically improve time, I would consider going to the next level with Premiere Pro.

You tell P-Elements to burn a DVD folder to your hard drive (look at the folder structure on a "Hollywood" DVD to see if you got it right) and then you have Imgburn write that folder to a DVD
-CS6 Trial Downloads http://forums.adobe.com/message/5649304
-and http://forums.adobe.com/thread/1315644
Here Win7 Tuning Help & Tips & Utilities
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
http://www.decrap.org/ remove bloatware
http://support.microsoft.com/fixit/
Record Steps http://blog.raxco.com/2012/05/18/windows-7-tool-records-your-pc-problems/
Free System Optimizer http://www.iobit.com/advancedsystemcareper.html
Registry Cleaners http://windowssecrets.com/newsletter/putting-registry-system-cleanup-apps-to-the-test/
Be sure you have the default hard drive indexing OFF for all drives and folders!!!
http://www.pcworld.com/businesscenter/article/220753/windows_7_godmode_tips_tricks_tweaks. html
Temp/Cookie Cleaner http://www.mixesoft.com/
http://forums.adobe.com/thread/789809
Win7 Toolbar http://WindowsSecrets.com/comp/110210
More Win7 Tips http://windowssecrets.com/comp/110127
Utilities http://windowssecrets.com/comp/110106 (Startup Solutions)
Win7 Help http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/
Win7 Configuration Article http://windowssecrets.com:80/comp/100218
Win7 Monitor http://windowssecrets.com:80/comp/100304
Win7 Optimizing http://www.blackviper.com/Windows_7/servicecfg.htm
Win7 Adobe Notes http://kb2.adobe.com/cps/508/cpsid_50853.html#tech
Win7 Adobe Update Server Problem http://forums.adobe.com/thread/586346
An Adobe Win7 FAQ http://forums.adobe.com/thread/511916
More Win7 Tips/FAQ http://forums.adobe.com/thread/513640
Processes http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Compatibility http://www.microsoft.com/windows/compatibility/windows-7/en-us/Default.aspx
Win7 God Mode http://forums.adobe.com/thread/595255
CS5 Install Error http://forums.adobe.com/thread/629281
CS5 Help Problem http://kb2.adobe.com/cps/842/cpsid_84215.html
Win7 and Firewire http://forums.adobe.com/thread/521842
http://lifehacker.com/5634978/top-10-things-to-do-with-a-new-windows-7-system
http://www.downloadsquad.com/2009/05/29/7-free-windows-7-tweaking-utilities/
Win7 64bit Crashing and "a" fix http://forums.adobe.com/thread/580435
http://prodesigntools.com/if-any-problems-downloading-or-installing-cs5.html
Harm's Tools http://forums.adobe.com/thread/504907
Also http://www.tune-up.com/products/tuneup-utilities/
Also http://personal.inet.fi/business/toniarts/ecleane.htm
Optimizing Hard Drive http://www.video2brain.com/en/videos-5353.htm
-and http://forums.adobe.com/thread/1083797
Win7 Reinstall http://windowssecrets.com/newsletter/win7s-no-reformat-nondestructive-reinstall/
Anti-Malware Tools http://windowssecrets.com/newsletter/the-advanced-system-recover-toolkit/
Repair AVI http://forums.adobe.com/thread/888268
Tune Vista & Win7 64bit http://forums.adobe.com/thread/436139
GPU Monitor http://www.techpowerup.com/downloads/2092/TechPowerUp_GPU-Z_v0.5.8.html
http://windowssecrets.com/newsletter/clean-install-windows-7-from-the-upgrade-disc/
God Mode for Win7 and Win8
Create a new folder on your Win 7 desktop.
Copy and paste this name to the folder:
GodMode.{ED7BA470-8E54-465E-825C-99712043E01C}

Slow Internet during Peak Times

Hi I am actually a Sky customer but because of living in a rural area everything is done through the BT lines.
I'v known for awhile that if you are downloading or using p2p programms through peak times, your internet is slowed during peak times intentionally by BT, which I have no problem with, and since I am a Sky customer but working through the BT lines this also effects me.
However...
The internet is getting slowed down even though no downloads are occuring during peak times, I am the only one in my house that uses downloads (parents just use facebook), whenever I do download it is for games on steam, but now I just do them at another house because...
1) 10mb internet isn't all that great for downloading large files I would rather not leave my PC on for 2 nights just to download a game
2) I can go to a friends house and use theirs and not be effected by the peak time limit, and download at a very high speed
My step brother uploads videos to youtube, and when he does them, its usually about 12AM before he goes to sleep, and never during the peak times, that is the upmost most stress that happens in terms of our internet traffic.
The internet slows down at exactly 5:15PM to 11:15PM, every single day, and during this time the internet is pretty much unusable, even to browse web pages, watching videos on youtube(in lowest quality 240p) or playing xbox/pc/ps3 is stictly a nono.
This is a quote from a rather basic forum page
"Total time taken to generate the page: 61.17250 seconds"
Even google takes an abnormally long time to load.
I phoned Sky and they said they cannot do anything as it is BT owns the lines and I should expect a call from BT soon, they did phone, but I was not in, and have never had a phone call again.
I am just wondering how can I resolve this issue.
Thanks
Stefan

you can check here to see if anything shown as a problem at your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Peak times online gaming lag issue

Hello,
I am a Verizon high speed Internet residential customer and have been having serious connection issues to a particular service for several months now.
The connection issues involve extreme lag, and even an inability to connect, to BigPoint Game's "Battlestar Galactica Online" game. The issues only occur during peak times, from 7 to 11 p.m. EST, but are severe enough that I have been unable to play the game when I'd like (and am able) to.
I've contacted the game's administrators and support and discussed the issue at length; they have concluded that the issue is on Verizon's end (and has nothing to do with my own computer), particularly since I am able to easily connect to numerous other websites, games, etc. during these times without any issues or lag.
I am posting here because I have spoken with many other indiviudals who play this particular game, and those who are Verizon customers have all noted to me they experience the same severe connection issues to "Battlestar Galactica Online" during peak times every night, an issue which has been ongoing for months. In fact, the game's support staff have specifically stated that the issue is Verizon's fault.
Does anyone have any suggestions, or can Verizon confirm that they are aware of these issues and communicating with BigPoint games to correct them? Or is there another explanation?
Thank you for your help.

Hey Nick,
We would like to have a look at this for you, especially when you say you have no connection issues with any other web sites.
Can you run a tracert to the game web site for us so we can do some investigating?
~Jess

Broadband Slow in peak times & packet loss?

Hi guys,
I've had a number of months of reasonable surfing, but about a week or so ago I started getting problems with my broadband, at first I thought it was just "one of those things" so I left it for a while and when I got up the next day the problem had seemingly vanished. However later that evening the problem re-emerged and the pattern has continued ever since, with it being 'normal' during the day and then incredibly slow in the 'peak' times. I'm on totally unlimited (no useage cap) so I'm not expecting my broadband to be throttled and I haven't made any changes to the setup in the house for a number of months, so interference etc from my own equipment isn't an issue. I've connected my laptop directly to the hub and that had no effect on the problem.
During the daytime we get around 3-5mbps (its still abit lame, but its the best we can get :<), and then in the last few during the evenings those speeds have been being slashed to around 0.3-0.8mbps and at times it just dies on us.
I've been in contact with the helpdesk in india, but I'm at a point where I need some of the friendly mods to help me out as I'm not overly happy with the service on those phone lines with their standard flowchart of "help" where last night I was asked the same question 2/3 times by the same person in the space of 20 minutes :'(
Here's a snapshot of about 2 1/2 hours of 'uptime' during the problem period, the HEC events/ CRC events stats look mindblowingly massive so I suspect they are the symptoms of the underlying problem, the question is what is the underlying problem and how can I get it fixed. I can see alot of other people have been having similar problems - are we all in the same boat, could it be something widespread such as the weather? (I've looked on the status page and our area is apparently ok though)
As always any help would be greatly appreciated
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 23.0 dB
Line attenuation (Down/Up):
36.4 dB / 20.0 dB
Output power (Down/Up):
20.0 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 1715
CRC Events (Down/Up):
309275 / 2527
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1138083 / 787
Error Seconds (Local/Remote):
7538 / 2693

I mean this is remarkable, it gets to later on in the night and its literally feels like someone somewhere has flicked a switch somewhere and it's back to being useable, i'll add further results from various points throughout the day tomorrow
00:30
1. Best Effort Test: -provides background information.
Download Speed
3.69 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.69 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.45 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps

Poor 4g lte in 23024 during peak times

Good evening
Most nights my wife and I experience extreme slowness in the 23024 zip over 4g. We've tested it with several devices spanning two Verizon accounts, so it's unlikely to be a device issue.
Is there something we can do? Is the local tower simply being overworked when everyone is home? Granted I'd love a resolution but simply getting confirmation of the problem would help.
BTW, when I say slow speeds, typically .6 Mbps or less. During non peak times we can see 8 Mbps. We love streaming media but speeds that slow make it painful.
Thanks.

Lasina,
Thanks for getting back to me. I don't know that I had tried that when
specifically having the problem, but will try now:
Galaxy Note 4 - download .66 Mpbs, upload 2.11 Mbps
after restart: download .2.19 Mbps, upload 2.39 Mbps
attempting again w/out restart: download 0.53 Mpbs upload 1.80 Mbps
attempting again w/out restart: download 1.05 Mpbs upload 1.77 Mbps
I've also got a:
Netgear Router MBR-1515
My Wireless Number: +1540....
download: 1.13 Mbps, upload 2.46 Mbps
Results seem pretty sporadic, regardless of restarting. Should I expect a
restart to help?
Any other advice?
Thanks.
Damian
On Sat, Jan 3, 2015 at 7:51 PM, Verizon Wireless Customer Support <

Help improving peak time speeds...

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