HELP!!!  in-browser editing using third party host "530 Login incorrect."

I'm trying to set up in-browser editing for a company I designed a site for in Adobe Muse.  The weird thing is that I actually logged in with her credentials and was able to edit them.  I sent her all the info and she can't get in so I went to log-in and I get this message:
The username and password are invalid for your FTP server.
Please check them and try again.
Server Message:
"530 Login incorrect."
I went back and double checked everything.  I even created a new ftp user from C-panel on ipage and I still get the same message.  So very frustrating. 

Can you share what sites are having this problem on login? If you don't want to share that in the public forum, you can use the "Get Help" link in the upper right corner of In-Browser Editing to provide the details privately with the team.

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    Site...Help!
    created by adobelance <http://forums.adobe.com/people/adobelance>  in Help
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    <http://forums.adobe.com/message/5227992#5227992>
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    Replies to this message go to everyone subscribed to this thread, not
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