Help in estimating number of dialogue steps for portal user scenarios

I am looking for your expert advice in determining the number of dialogue steps for SAP portal users in the following scenarios:
1) External users accessing a SAP portal to access utilities services such as viewing bills, paying bills, update meter readings etc. The system needs to support 6000 concurrent users.
2) Internal users (customer service agents) accessing IS-U, CRM (potentially BW) via an internal SAP portal. The system needs to support 2000 concurrent users. .
It would be extremely helpful to hear from anyone that has been involved in SAP portal implementations who could advise me on number of dialogue steps to use for each user scenario.
Many thanks,
Celia

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