Help in game purchase not working

every time i try to buy something in game i get a message saying the transaction cant happen and it just sends me to support what do i do?

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    Follow the Report A Problem discussed here:
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        at com.mtvnet.reporting.agents::QuantcastReporter/onCustomData()
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        at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()
        at org.puremvc.as3.multicore.core::View/notifyObservers()
        at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()
        at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()
        at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()
        at com.mtvnet.mediaplayer.command::InitializeCommand/execute()
        at org.puremvc.as3.multicore.core::Controller/executeCommand()
        at Function/http://adobe.com/AS3/2006/builtin::apply()
        at org.puremvc.as3.multicore.patterns.observer::Observer/notifyObserver()
        at org.puremvc.as3.multicore.core::View/notifyObservers()
        at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()
        at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()
        at org.puremvc.as3.multicore.patterns.observer::Notifier/sendNotification()
        at com.mtvnet.mediaplayer.model::ConfigLoader/onReady()
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        at com.mtvnet.mediaplayer.command::LoadConfigCommand/execute()
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        at Function/http://adobe.com/AS3/2006/builtin::apply()
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        at org.puremvc.as3.multicore.core::View/notifyObservers()
        at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()
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        at com.mtvnservices.media.as3player.view.mediator::MediaPlayerMediator/initPlayer()
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        at Function/http://adobe.com/AS3/2006/builtin::apply()
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        at org.puremvc.as3.multicore.core::View/notifyObservers()
        at org.puremvc.as3.multicore.patterns.facade::Facade/notifyObservers()
        at org.puremvc.as3.multicore.patterns.facade::Facade/sendNotification()
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        at com.mtvnservices.media.as3player.controller::ViewPrepCommand/execute()
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        at Function/http://adobe.com/AS3/2006/builtin::apply()
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        at org.puremvc.as3.multicore.core::View/notifyObservers()
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