Help in getting the Read receipt in external mails ( like yahoomail , gmail

Question

Hi Experts,
Scenario : We are sending notification mail to our external vendors for example abc.hotmail.com. We expect a Read acknowledgement to ensure the external vendor has gone through our notification generated from our SAP system. Point to consider is the two mail servers are different, sending mail server is configured to Outlook where as the receiving server will differ each time.
It would be better if anyone lets me know whether SAP ensure that we get read receipt (
acknowledgement) from other mail servers also?
Steps followed are:
Process 1: Using the function Module: SO_DOCUMENT_SEND_API1
Populating the fields:
    wa_receivers-receiver   = <External Email address>.
    wa_receivers-rec_type   = 'U'.
    wa_receivers-notif_read = 'X'.
Passing this structure to the Tables parameter: Receivers.
However the read receipt is not obtained.
Process 2: Using the class and the method:
cl_send_request_bcs=>create_recipient_from_soos1
The structure is getting populated as:
        recipient_soos1-recesc = 'U'.
        L_recipient_soos1-recextnam = < External email>
        l_recipient_soo1s-read      = 'X'.
Also passing:
I_requested_status = u2018Au2019.
I_status_mail = u2018Au2019.
CALL METHOD send_request->set_status_attributes
            EXPORTING
              i_requested_status = i_requested_status
              i_status_mail      = i_status_mail.
However the read receipt is not obtained.
Basis Settings:
SCOT->Settings->Confirmation of Receipts -> the first option is checked.
However still we are not getting the read receipt. The Delivery receipt is obtained but not the read-receipt
Thanks
Papiya

Answer 1

Hi,
Using the FM : SO_DOCUMENT_SEND_API1
When you pass values to
RECIEVERS
for Delivery reciept : notif_del  = 'X'
for Read reciept : notif_ndel = 'X'
Try shceduling the report : RSCONN01 with default job name : SAPCONNECT ALL SEND
and check if this helps.
Cheers,
Remi