Help in registering my copy of photoshop/premiere elements

I looked for a place to exchange the redemption code for a serial number but couldnot find it on the internet. I installed the disk into my computer and tried to use the serial number given to me from Best Buy and it would not work so I reied the serial number on the back of the box (same serial number) and it would not work. In flusteration I tried the redemption code supplied and - - guess what?? it did not work eighter. So tomorrow do I take the software back tomorrow and get my money back, or how does someone get help installing your programs.
I have asked for help with two other copies of photoshop and it is very very flusterating having someone that does not understand elnlish (yes they know what words are but can not use them in an understanding way.

I can just about understand your English here so the solution I will give is at this link:
<http://helpx.adobe.com/x-productkb/global/redemption-code-help.html>
effectively, you need to exchange the redemption code for new serial number.  This is all new for us in United Kingdom but I understand this is very common for buyers in the USA.
So you need to read it because I haven't used this service before. 

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