Help! InDesign CC won't start on this darn PC!

I work cross-platform - an iMac at work and a PC at home. Have never had any problems with all the CC programs until I updated my InDesign CC on the PC to the (2014) version. All of a sudden it will not get past the splash screen - just hangs and crashes with a "cannot open" comment. The following is from the crash details window:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    InDesign.exe
Application Version:    9.0.0.244
Application Timestamp:    5176dcdf
Fault Module Name:    ObjectModel.dll
Fault Module Version:    9.0.0.244
Fault Module Timestamp:    5176dcd0
Exception Code:    c0000005
Exception Offset:    000224da
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
I've been looking through the forums; tried deleting my preferences (no good), uninstalling and reinstalling the older version (which used to work just fine) only to have the same thing keep happening. I'm a long-time Mac user and just started using the home PC for outside work. Anyone help me so I don't have to ask my software engineer husband who DETESTS Macs and all things Adobe? I'll never hear the end of it.
PC is a Dell Inspirion 530 running Windows 7 Professional, 4GB RAM, 64-bit operating system.
InDesign CC currently installed is v 9.0

Did you use the Cleaner Tool to uninstall: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6. As a last resource I would try restore to a date before the installing and start all over.

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Oracle Enterprise Manager 11g Database Control Release 11.2.0.1.0
Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
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Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
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I had the same problem.
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Help my IPOD won't start PLEASE HELP

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Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Help! imac won't start up properly

I recently purchased a new macbook and yesterday I transfered all my data from my old imac g5 to my new macbook using the migration manager program. I have been using my macbook sucesfully ever since, but now whenever i try to turn on the g5 I get an error message along with a power symbol that says "you need to restart your computer. Hold down the power button for several seconds or press the restart button" I'm very concerned and really can't loose data from this old computer. I've tried restarting the computer many times, and unplugging it as well as unplugging all the attached cords. Nothing works. Please help.
I'm worried that if i restart it using the startup disk i will loose information and i really can't have this happen.
Thanks so much for your help!
Message was edited by: allyp

To Apple Discussions!
"I get an error message along with a power symbol that says "you need to restart your computer."
Is this what you are seeing?
If so, you are having what is known as a kernel panic - What is a kernel panic? (Mac OS X)
Other info to review:
http://docs.info.apple.com/article.html?artnum=106805 Mac OS X: "Broken folder" icon, prohibitory sign, or *kernel panic* when computer starts
User Tips: Kernel Panics
You won't lose any info from starting from your System Install DVD. However, most people here recommend that you always have a backup.

HELP! iMac won't start up - launch_msg(): Socket is not connected

I've got an older 1.8GHz Intel iMac that I run as a server. The hard drive is partitioned into two volumes - one with 10.6.8 on it, and the other with Server 10.6.8. It was running fine until I restarted yesterday - I got the apple logo and the spinning progress wheel as though it was starting fine, but it just stayed like that forever. No problem, I'll just start up from the other partition, right? Wrong - same exact problem, no matter which partition I try to start from. When booting in safe mode verbose, the last message I see is "launch_msg(): Socket is not connected". I run disc utility and it finds no problems. Repair permissions finds some files in apple's help documentation that need fixing, which is done, but the problem persists.
I try to install a fresh system, but the system installer I have is OS 10.6.3, and it won't let me install over the "newer" 10.6.8 system. Argh!
I have an external USB hard drive, so I install a fresh system on that and am able to boot from it just fine. I rename the system and library folders on the internal drive so it won't recognize there's a system installed there. Then I'm able to do a fresh install of Server 10.6.3 on the internal drive. Installation goes fine, but guess what - when it reboots, the same problem still exists! Grey screen, apple logo, spinning progress wheel forever.
I'm about at wit's end here and would love some help!
The signs seem to be pointing to the hard drive being a problem, but disk utility finds no issues, and I'm able to copy files from it just fine. This is a 3TB hard drive that's less than a year old and was functioning just fine. I'm hoping to find a solution that doesn't involve reformatting this beast.
Any ideas appreciated! TIA.

It would be useful to know if you have a good backup of the important stuff on your HD. If not, its time to make one first. You should be able to do this using FW Target disk mode as suggested in my earlier post.
Deleting the iDvd plist file won't have been the cause of the problem, Rhthym.
Rather it sounds as if the computer is starting up in "single user" mode for some reason. (see http://docs.info.apple.com/article.html?artnum=106388 )
First try typing "exit" and hitting return, instead of "reboot".
If this doesn't fix it, I'd reset the PRAM (hold down the command option p r keys while starting up - not just restarting - the computer and wait for the chimes to sound three times ) - see http://docs.info.apple.com/article.html?artnum=2238
The fact that the computer gets stuck at this point, and the password message, also hints at the possibility that a corrupted "Netinfo database" may be the problem. Netinfo is essentially the system that OSX uses to take you beyond the single user "unix" system that you are currently booting into. Replacing this involves playing around with some significant unix commands though, so its not recommended unless you feel confident with such things. You can find instructions on how to replace it at http://docs.info.apple.com/article.html?artnum=107210
If you still can't start up normally you should consider doing an "archive and install" from the OS CD. It may be that another OS system file related to the boot process has become corrupted. Doing an archive and install will leave your data correct , but replace the OS. You will need to re-install any OS updates again though - see http://docs.info.apple.com/article.html?artnum=301270
If you contact Apple technical support tell them that the problem is that your computer is continually booting into "Single User mode".
Cheers
Rod

Indesign (Mac) won't start - trial period exceeded

Hi,
I invited some people to join Creative Cloud. THey accepted and installed application manager. Installation worked, most software works too, but when starting Indesign we receive a message 0 days of trial are remaining.
We tried almost everything without any luck: restart system, uninstall all Adobe software, use cs6 cleaning tool, empty adobe folder in library / application support folder...
Nothing seems to help.
Any ideas

Hi GeertWil1,
I would request you to please launch Indesign and wait for the trial pop up to come up . once you have the same available , i would request you to look for the option that states License this software and then sign in with the correct Adobe id and password.
Doing the above mentioned steps should kick in the subscription on the local machine.
Regards,
Kartikay Sharma

Help! InDesign CC won't start on this darn PC!

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