Help! Install/Uninstall Issue

My granddaughter installed a new IPOD Nano on my HP Pavilion 552w about 2 weeks ago. Initial installation went OK and she downloaded tunes. Since the installation, my PC has stalled at shutdown. So...I tried to uninstall and reinstall the Nano. Upon "uninstall" the installation wizard locked up and gave me a message indicating there was a "missing file" and could not be uninstalled. Next, I tried to utilize the disk for a reinstall/uninstall and, again, I received the message that there was a missing file and could not be installed/uninstalled. So, we went online and tried to download a more current updater. Again, after 4 hours of downloading, the message came up again that there was a file missing and the download was incomplete.
I've spent about 40 hours the last week trying to correct the problem, but I haven't tried "Disk Mode" or "reset." I'm not sure either would address my problem. I checked the troubleshooting info at the Apple site, but didn't see anything addressing my issue. I'm new to Apple and don't have a clue what to do. Where do I go next?
I've tried everything I could think of with no results. Any of you Apple users have a suggestion? I'm ready to shoot my PC and myself. Help!
Thanks...Crissy's Gran
HP Pavilion 552w Windows XP

hi Mazie!
Since completion of the reinstall and upgrade, Quick Time icon is missing from the desktop and iTunes gives error message, "iTunes cannot run because some of its required files are missing. Please reinstall iTunes."
gaaah. another one of these. i think we've got something more than a missing file issue going on here.
it sounds like the QT part of your itunes install hasn't been going through properly. but if it was just the program files that were missing or broken, we would expect you to be getting an "itunes has encountered an error ..." message. the "some of its required files ..." message actually usually indicates something odd has happened in the registry. (for example, people can get this if they system restore over top of a fresh itunes install and strip out the installation registry entries.)
i've been seeing a few cases of this hitting people overnight, too. so i'm getting worried that this might be a symptom in some cases of a malware problem.
first, let's quickly check for evidence that you might have a W32.Pinfi infection. (that can attack QT, and cause varied and mysterious problems during an itunes install.)
have a look in your temp directory again. is there a 7-character name file there with a .tmp extension?
the first three characters can be any letter. the last four characters can be any number, or the letters A through F.
love, b

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Lightroom Trial uninstall wrote:
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Hi,
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Thank you Bob. It was very nice of you to write. I have been using CS1 with Vista since Vista came out. I'm aware that compatibility is considered a significant issue. Fortunately, I never had any problems until now, although I would have replaced CS1 with a more recent and compatible version if money were not part of the equation for me.
Adobe told me that if I bought the CS5 they would help me straighten out any issues now caused by the CS1, but otherwise they would not help. I did not think to ask if Adobe has designed CS5 to be compatible with Vista, but I will. I may buy the more recent version out of necessity, but it does not seem unreasonable to me that Adobe should help someone with a valid serial and registration number access their software regardless of warranties. The problem at hand seems to be a glitch in the licensing application provided by FLEXnet that I presume protects Adobe from unauthorized use of their products. I am wondering how much this situation actually has to do with system compatibility, given that I have been using the software for roughly two years with Vista, or whether it is simply that Adobe's FLEXnet licensing shield can work against legitimate users under certain circumstances. Adobe did not mention FLEXnet to me, but I would like to know one way or the other if FLEXnet is at the core of the problem.
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Best Regards,
Harrison
Original Message -
From: BobLevine <[email protected]>
To: Alec Howard <[email protected]>
Sent: Sat, Jun 12, 2010 4:09 pm
Subject: CS1 Install/Uninstall Problems ?
The original CS is completely unsupported under Vista or Win 7 and now that CS5
s out, you're out of the upgrade loop. I wish I had something positive to tell
ou but I don't.
ob

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find some of the itunes-related minidumps and send them as attachments to this email address.
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- The username you are using in the thread
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- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing
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