Help installign lightroom

Hai!! 
I am having a few problems installing light room from creative cloud. 
My download gets about halfway through then just errors. 
This is the text of the error message 
Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------
ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
MSI Error message:
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624
I saw elsewhere someone had managed a workaround for this, but i had a look at it and couldn't understand it.  I'm not very technical and have little idea how windows works.   So if you could be really simple with any advice that'd be great!

Here's some more info on what's going on, and how to work out how to find the Adobe_Lightroom_X64.msi file referred to in the earlier answer.
The page Troubleshoot with install logs | CS5, CS5.5, CS6, CC shows how to find the log files from adobe installs.
I used this to find that my most recent failed install log was:
    "C:\Program Files (x86)\Common Files\Adobe\Installers\Adobe Photoshop Lightroom 5 5.3 12-24-2013.log.gz"
The first error message in that file was:
    12/24/13 14:40:21:268 | [INFO] |  | OOBE | DE |  |  |  | 7324 | DEBUG: Error 2203:  Database: C:\Users\[username]\AppData\Local\Temp\{F6E83402-D8E2-4149-BFE4-5AF6C840B619}\Lightroom_5_ CCM_LS11_win64\en_GB.mst. Cannot open database file. System error -2147287038
I looked in the folder C:\Users\[username]\AppData\Local\Temp\{F6E83402-D8E2-4149-BFE4-5AF6C840B619}\Lightroom_5 _CCM_LS11_win64\ and it contained only these files:
Adobe_Lightroom_x64.msi
de_DE.mst
en_US.mst
es_ES.mst
fr_FR.mst
it_IT.mst
ja_JP.mst
ko_KR.mst
nl_NL.mst
proxy.xml
pt_BR.mst
sv_SE.mst
zh_CN.mst
zh_TW.mst
i.e. it contained Adobe_Lightroom_x64.msi, but didn't contain the required en_GB.mst.
When I ran that Adobe_Lightroom_x64.msi manually, it installed Lightroom fine.
So it looks like an error, that the Adobe Creative Cloud-driven installation of Lightroom requests the en_GB translation or language, which is missing.

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