Help installing Adobe Acrobat X & ID 6

My project initially purchased the Adobe Design Standard CS5 suite for me along with Acrobat 9. Over the years of working on this project, they have paid for upgrades to Acrobat X and ID6. Recently, my computer crashed, and the IT team erased the entire hard drive, including all of my programs. While they were able to re-install the original CS5, they can't figure out how to install CS6 or Acrobat X. I cannot purchase the upgrades to XI or CC. Is there a way to upgrade my acrobat 9 to X and my ID5 to ID6 using the codes I have?

If you have the serial number for AA X, you can download that and install it. There are other discussions that indicate where you can get the download, but again you need the SN. AA X would have been a separate purchase since the Acrobat in CS can not be upgraded separately. If you registered the product with Adobe, customer support should be able to help you with the SN. If you installed a volume license from your company/university, then you need to see your IT folks.

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