Help installing CS5 upgrade on a new PC please

I have a new PC running Windows 7 x64 Pro and want to transfer CS5 from my old machine. This was installed using CS5 upgrade, my previous version being CS2 upgrade and before that I was using a full copy of PS6. I still have all the discs and licences. Should I install again starting from PS6, then CS2 upgrade, then CS5 upgrade? Does anyone know if Windows 7 x64 will install the now-ancient PS6? Or is there another way? I want to get it right first time, having suffered a corrupted identity on my old XP machine, which I never managed to fix.
Thanks.

Hi, You don't have to install all the previous versions.
You just have to install CS 5 and then you will be prompted for serial number for the same and then it will ask the serial number for the previous version (CS2)
You should be able to then install successfully.

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Installing CS5 Upgrade on Brand New Mac

I installed my recent upgrade of Photoshop for Mac on my new MacBook Pro. Understandably, the dialogue box appeared asking for the serial number to the Photoshop I happend to be upgrading. BUT THEN, once I consulted the original box to my Photoshop CS3 Estended, selected that product, and entered its serial number, both WITH and/WITHOUT the hyphens, The page puts up a caution sign, saying that it isn't a serial number for a qualifying product. WRONG, it is, HONESTLY, a qualifying serial number, which I bought directly from Adobe. Now I'm just stuck, and cannot use my legitimate product.

Several possibilities:
1.— You are making an error when typing the old serial number, such as typing an O (letter O) for 0 (zero), or viceversa, or 5 (five) for S (letter S), etc.; or
2.— The old version may be Photoshop Extended and the new one Standard, in which case you need to contact Customer Service for new serial numbers; or
3.— You are attempting to upgrade from the whole CS3 Suite to just the Photoshop CS5 point application, in which case you are severely out of luck, as that is not allowed. You can only upgrade to the whole suite again, not to an individual point application.
As the previous post implies, you need to contact Adobe customer service. You are not addressing Adobe here in the user to user forums.
Wo Tai Lao Le
我太老了 (No connection to Adobe)

Need help installing cs5 master collection to new pc

I built a new pc which has no optical drive, making my discs useless. I've tried downloading files 1 and 2 from this link Download CS5 products. When running the application it says, "The downloaded files must be extracted before you can use them.". I click next and get a problem occurred while extracting, try downloading again.
Am I doing something wrong?

Tried downloading again... same issue

I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first. Am I out of luck?

I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first. Am I out of luck?

You do not need the older version installed in order to install the upgrade version, but you do need the serial number from CS4 to prove that you qualify for using CS5. During the activation process for CS5, after you successfully enter the CS5 serial number you will be asked to select the qualifying version (CS4) from a list and to enter its serial number.
If you registered CS4 when you originally installed it then you might be able to find the serial number available in your Adobe account online in the Products section.
Find your serial number quickly

Do I need to install CS4 full version before installing CS5 upgrade?

New hard drive in iMac. I have a full version of CS4 design premium and an upgrade version of CS5. Do I have to install both? Or can I just install CS5 upgrade and somehow use my CS4 full serial number to validate the CS5?

You have the right idea. You do not have to install CS4. At some point during installation of CS5 you will be required to enter the serial number for CS4 in order to confirm it as a valid upgrade installation

I'm entitled to an upgrade as I have CS3 I want to buy a new mac and install the upgrade on the new computer. How do I do this?

I'm entitled to an upgrade as I have CS3 I want to buy a new mac and install the upgrade on the new computer. How do I do this?

Hi Ned,
Thank you for your help. I want to join creative cloud and when it check my system I told i can join for the discount price.
One Year, Paid Monthly plan — €36.89 per month, inclusive of VAT
My mac is Version 10.6.8 so I need to purchase two new mac creative cloud to run properly. I want to install the aps on both macs one for work and one for home use.
Will this work or cause me any problem?
Chris

Cant instal CS5 upgrade as cant instal CS2 as registration no longer accepted by adobe

How do you instal CS5 upgrade when I cant instal CS2 because Adobe doesn't recognise serial code as no longer supported Adobe gave me site link to download CS2 but the serial code provided isn't valid to instal CS5 upgrade
How can I get myself up and running again after hardware failure
If someone can help or post link to customer service as this seems to have disappeared from Adobe site also
Thanks

Thanks for reply
Customer services got me up and running again Did what you said but
CS2 serial no no longer recognized as no longer supported by Adobe
Customer support gave me number to enter and got me going again
Thanks again for your help
Anthony

I am trying to install cs5.5 on a new computer but it will not acceot my serial number

I am trying to install cs5.5 on a new computer but it will not acceot my serial number

CatB4Adobe wrote:
3.0 was on two (old) machines no longer in use.
I take that to mean you never deactivated the 2 old machines. So you're stuck. You need to contact customer care via online Chat.
Contact Customer Care
Nancy O.

Need to re-install CS5.5 on my new hard drive. Serial number from disk package not working.

I need to re-install CS5.5 on my new hard drive. Serial number from disk package not working.

if there's a problem with the number of installations, you'll see a message about an excess activation problem.
if that's what you're seeing, contact adobe support for an activation count reset, https://helpx.adobe.com/contact.html
otherwise, attach a screenshot of the error message or quote it.

PLEASE HELP when I upgraded to the new firefox my old one got deleted which had all my stuff and my mac is only 10.4.11 and wont work please help!!!

PLEASE HELP when I upgraded to the new firefox my old one got deleted which had all my stuff and my mac is only 10.4.11 and wont work please help!!!

Need to Resume download to complete the ongoing Process.
Last Resort, put the iPhone in DFU mode (Google How to do that). Connect in iTunes. Follow on-screen prompts to Restore. All Data would be lost, if not backed up earlier.
To save the photographs you may have to use third party software. Google is your friend.

Installing cs5 upgrade on new pc

i cannot install the upgrade cs5 on my new pc and adobe site dose not have my serial number for cs2 on the my product pages. my old pc with these on is busted so i cannot get it there
any ideas ... i need to solve this asap thanks all

In my opinion you have to contact Adobe support with the proof of purchase of your cs2 , if you have bought nad lost the serial number they can help you.,
once this will be clarified I believe you can go ahead and install cs5 upgarde.

Need cs4 number to install cs5 upgrade to new computer

i need my old cs4P# to install CS5 to my new computer, can't find CS4

Adobe doesn't know what you don't know. If it's not registered on your account or you have some printed version of it, nobody can tell you that. If you bought directly from Adobe and have proof of purchase, support may be able to figure things out, but that's as good as it gets...
Mylenium

I am trying to Install CS5.5 on a new computer and it is saying my product key is valid but a qualifying product cannot be found.

I have Adobe CS 5.5 with a valid product key (On the original box) but it wont install on my new work computer. This product is owned by my company and has been used in the past on my old computer.
I enter the product key and get the customary Green Check Mark:
[image removed by moderator]
I Click "Next" and it displays the screen below. I do not have any CS 5.5 programs installed on this computer. (It is brand new - opened and set up this morning)
I used this disk to install CS5.5 on my previous computer which has crashed and did not need to Upgrade anything. I do not have any other product keys to use for the second box and I have found nothing on this problem in the forums.
Any help is appreciated, I am at a loss.

Never share your serial number in a public forum or other non-private communication.
For the second image you show you need to follow the instructions.
You copy of CS5.5 appears to be an upgrade version. THis means it was made available at a reduced price because you had an earlier version that you upgraded from. The second image you show is asking you to provide the information for that older version as proof that you qualify to activate/use the new one.

How can I re-install CS2 upgrade on a new hard drive without serial no. of previous Photoshop 5?

A new hard drive has been installed on my G4 Mac with OS10.4. I am trying to re-install CS2 Premium on the new hard drive but I no longer have the serial number of my previous Photoshop 5. I need to enter this as the CS2 was an upgrade. I have spoken to Adobe technical support but they no longer support CS2 so are not able to help. They recommended that I try the Adbe Forum. All my Adobe products have been bought legitimately. I know people manage to use pirated Adobe software so there must be some way for me to activate a legally bought product.

Michael
Thank you for your email and suggestion.
I have tried that and the only product listed is my CS5 Design Premium (which was an upgrade), none of my previous Adobe products are listed.
I am now looking to see if I can buy an old version of Photoshop that will work on a Power PC G4 Mac with OS 10.4.
I only need Photoshop on that Mac to paint from, not the rest of the Suite.
It is infuriating that I already have a legitimately bought Adobe product (as all mine have been) but I am unable to use it.
Regards
Trevor

Following having to erase the hard drive, I am attempting to re-install CS5 upgrade........

Following having to erase the hard drive, I am attempting to re-install CS5 from previously registered CDs as an upgrade to CS2. Although at the time of purchase, CS2 was acceptable, and the serial numbers of the NEW software remain registered on my 'account', the serial number of the original CS2 is now rejected as UN-acceptable, the oldest version now acceptable seeming to be CS3
What do I do????

can you select cs2 as an upgradeable option in the dropdown box after entering your cs5 serial number?
if yes, use this serial number, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
if not, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Help installing CS5 upgrade on a new PC please

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