HELP..... Installing over a current version (#13) of PSE

Because version #12 of PSE 12 wasn't working, Adobe installed #13 over the internet, so I don't have the disk. #13 is not working properly, so I am going to install it again as I have the serial number. BUT, should I uninstall #13 (That is in my computer) before I try to install it again?

Because I wanted to be sure to have (some) aspects of PSE #13 that I had,
I didn't want to take the chance on ending up with nothing. So, no, I
did no uninstall what I had prior to downloading the free copy.
No, I did not receive any error message. If you read my entire post, you
will know the reasons why I needed to install or reinstall #13.
Adobe OWES me a NEW (In the package) PSE #13. After I write to the home
office, we'll see just how much integrity they have. No longer supporting
PSE is cheap. When you have a serious technical issue (Which is what I
have), you cannot rely on a forum.
Many thanks for your input - most appreciated.
David E. Pidcock
<Removed by Moderator>
In a message dated 11/14/2014 5:21:31 P.M. Mountain Standard Time, forums_
[email protected] writes:
Depvisionquest I would always recommend removing the current installation
prior to reinstalling.
Do you receive a specific error message which is prompting you to
reinstall Photoshop Elements 13?
If the reply above answers your question, please take a moment to mark
this answer as correct by visiting:
https://forums.adobe.com/message/6931444#6931444 and clicking ‘Correct’ below the answer
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