Help installing PSE 11

I am trying to install PSE11 on a new computer. Downloaded both files and launched installer from same folder. Get error message that the "file archive part of PSE 11 is missing..." Chat session of no help and said to use Forum.

What operating system are you using?
If windows, have you tried a different internet browser other than internet explorer?

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I am unable after 7 hours of Adobe help install PSE 12. It always stops at Sharing Technologies?

I am unable to install PSE 12 after 7 hours on Adobe help. It always comes with an error as soon as shared technologies comes up
Any suggestions?

start here, Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

Help installing PSE 8 on my laptop

I bought a new laptop and it doesn't have a CD drive, however I own Photoshop elements 8 and am wondering if there is any way to install it without having to use a CD drive?

Download the Trial version from
http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml
Enter your serial number to license it.
Ensure that you follow the Very Important Instructions on the page first otherwise the links will not work.

Need help installing pse 11

I'm getting an error when the status gets to installing required shared technologies. I've tried restaring my system and trying again but still won't install.

Try
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_

I'm new to Mac and Adobe, I installed PSE 11 from disk on iMac but it will not open, any help would

I'm new to Mac and Adobe (probably sounds lame :( , but anyway I installed PSE 11 from a disk and it won't open on iMac ? Any help would be appreciated.

Can you start the Editor or Organizer from Launch Pad?
Can you see the application correctly installed from Finder:
Applications >> Adobe Photoshop Elements 12 >> Support Files >> Photoshop Elements 12 Editor

? help - Can't install PSE 9 on my new MAC

I can't install PSE 9 on my new MAC. Accepted PW first time but not the second.

It is prompting for your adminstrator password. Please work with your I.T. department or Apple if you need to have your administrator password reset.

I want to move a PSE 5 catalog and photos from an old Dell Dimension desktop to already installed PSE 13 on a new Dell XPS. Can it be done?

I want to move a PSE 5 catalog and photos from an old Dell Dimension desktop to already installed PSE 13 on a new Dell XPS8700. Can it be done? If so, how? Link to any clear cut instructions?

Hi,
You can visit Common catalog upgrade issues | Organizer | Elements 6 or later and see if it works.
You can also visit Converting a catalog from previous versions | Learn Photoshop Elements 11 | Adobe TV for visual help.
Regards
Kishan

I just installed PSE 11 and my raw files won't open. They opened in 10 but not with 11?

I just installed PSE 11 and there is no camera raw. PSE 10 worked fine. Any help?

Sounds to me like the file is probably corrupt. If you had hard drive corruption or damage, that could easily result in recovered files not being fully intact. If you were trying to recover accidentally deleted files, it's possible they might have been partially overwritten before recovering. There are never any guarantees with file recovery.
Without more information on the circumstances that led you to try recovery, it's hard to give advice on what to try from here. You could always try another file recovery tool, like Data Rescue 3. Just be sure you're taking appropriate precautions when doing recovery. See Recovering deleted files.

Problems Installing PSE 6.0

I have a Dell 1721 Laptop with Vista. Last night I tried installing PSE 6.0. I go thru the install wizard and it finishes. When I try and open PSE, it thinks for a minute and then nothing happens. I have tried uninstalling and reinstalling and nothing. Can someone please HELP!!!

You'll have more luck in the Elements forum. Down the hall...two doors
on the left.
Bob

Installed PSE 8 but can't open catalog :-(

I've installed PSE 8, upgrading from PSE 6. When I open the catalog it tells me that there is an earlier version catalog and would I like to make it compatible with PSE 8, to which I answer yes, I gave it a new name and clicked ok. It thinks for a long time and then I get a "not responding" message. I can't get into the organizer to do the recommendation in the book to convert the catalog. Any help greatly appreciated!

Yes, it seems like a problem with the main catalog. I haven't seen a failed conversion before that didn't write a conversion log. So there aren't many clues to go on. I have just one more suggestion -- run the utility psedbtool on your PSE 6 catalog:
http://www.johnrellis.com/psedbtool/
Because you have both PSE 6 and 8 installed, you'll have to run it specially:
1. Start PSE 6 and do Help > System Info to find the folder path of your PSE 6 catalog folder.
2. Start a command prompt.
3. Type these two commands:
cd c:\psedbtool
.\psedbtool -printVolumeTable > output.log
4. Copy and paste the contents of c:\psedbtool\output.log here.

Help installing PSE10/Premier onto Mac from PC without software CD

Help installing PSE10/Premier onto Mac from PC without software CD. I can't find my software box anywhere..... Is there a way to locate my serial number within the programs? AND how can I download the programs from your site- all I see are downloads for the new PSE 11.

You really need the DVD box which also has the serial numbers on the back. If you registered the product you can get the serial numbers by logging-in to My Adobe but that's not much help as only the current version 11 is available for download.

Cant install PSE 11 shared files issue?

Hi - I cant seem to install PSE 11 as I keep getting shared file issues. Ive managed to work my way into the manual error log and its saying this - Any ideas please? Please go slow I am so not technical at all!
Thanks
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.5.8.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 247.39 miliseconds (0.24739 seconds) DTR = 371.882 KBPS (0.363166 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller
Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
Path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db
Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
Path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db
Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
Path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db
Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
Path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db
Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
Path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db
Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
Path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db
Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: Adobe Photoshop Elements 11
Path: C:\Users\Nina\Adobe Photoshop Elements 11\PSE 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.5.8.0]
[    3392] Tue Jul 02 20:12:47 2013 ERROR
Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS
Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS
Unsupported payload versions included
[    3392] Tue Jul 02 20:12:47 2013 INFO
:: END TIMER :: [Total Timer] took 326.856 miliseconds (0.326856 seconds) DTR = 293.707 KBPS (0.286824 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS
ERROR: Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS
ERROR: Unsupported payload versions included
Search the same string above to find when the error occured.
Exit Code: 21 - payloads version is not supported by installed version of RIBS
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

I have come across this on another forum but I dont have any idea how to do this? Can someone help please?
So resolve this TIME consuming problem, i had another look at that support page and this is what i did to fix it Thank you for your help 99jon for the link.
Copied the elements folder to the root of the HD, then renamed the folder with the installer files contained within to c:\PSElements9Installer then ran the setup.exe as administrator and hey presto, it worked and fully completed the install grrrrr.
Cheers people of the Digital World, ive now relieved my stress
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3. TangAdmin,
11-Apr-2013 17:04   in reply to Digital Controller
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    Had the same problem with PSE10 Copying it to kthe root of c and renaming it to PSElements10Installer Worked perfectly.
thanks to all involved
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Problem installing PSE 8 on Mountain Lion

Hi, I'm having trouble installing PSE 8 on Mountain Lion. It worked just fine on Lion, then I upgraded to ML, and it wouldn't open. I deleted and tried to reinstall PSE 8, and have not gotten beyond the "Progress" pane with a message that "a required component has failed to install correctly", with the error:
"Adobe Anchor Service
Error:
Error 2."
I have tried a bunch of different things; running the CS cleaner tool, disabling my virus software, repairing disk permissions, restarting my computer, and deleting all Adobe files from these locations:
/Users/<<username>>/Library/Application Support >> The Adobe folder
/Users/<<username>>/Library/Preferences >> Anything with com.adobe
/Library/Application Support >> folder named Adobe
/Library/Preferences >> Anything with com.adobe
/Applications >> Application files
/Applications/Utilities >> The Adobe Updater
I've even created another admin account on my computer and tried to install PSE 8 there, but I still get the same error.
Any help to get this sucker installed is greatly appreciated!
Thanks!

I looked a little more into fixing the issue, and it turns out that I missed the top level Library > Application Support > Adobe folder. Once that was deleted, my problem was solved.
I did find this article helpful, for anyone else who is having similar issues: http://www.cultofmac.com/90060/how-to-completely-uninstall-software-under-mac-os-x-macrx/
Thanks again for your help, Barbara!

Opening .jpg with "Open with" command after installing PSE 8.0

Can anyone tell me how to get PSE 8.0 to appear in the list of available programs (using Vista) when right clicking on a photo? All my previous versions of PSE (6.0, 7.0) have appeared in the list. While Photoshop Premiere elements is there, since I installed PSE 8.0 and uninstalled PSE 7.0, I cannot right click on a photo and open it into PSE 8.0. I've tried resetting default programs and adding to the list but it simply doesn't appear. I don't know if something on installation glitched, though the program works fine- except I cannot open a photo into it without going into the program, and then going to OPEN, which is tedious. I've never had this problem before and much is different in PSE 8.0, so I don't know if its me, my computer or something in the program?
Any ideas? I've tried everything I can think of, including trying ot make it the default program but it won't do that either.
Help!
Thanks in advance if you can help.

I had the same problem on my WinXP Pro SP3 with PSE8. Windows would not let me add PSE 8 to the Open with list of any file extension. I could use Chose Program, navigate to "C:\Program Files\Adobe\Photoshop Elements 8.0\PhotoshopElementsEditor.exe" and select it, but it would not be put into the Open with list. Same behaviour when I went from the explorer file extension list.
I finally found out that in the registry, there were old entries left from PSE 3, 4, 5, 6 and 7 in key HKEY_CLASSES_ROOT\Applications\. While in PSE 3, 4, 6 and 7, the executables contained the version in their names (like Photoshop Elements 7.0.exe), PSE 5 and PSE 8 are both called PhotoshopElementsEditor.exe. This ambiguity led to Windows not adding PSE 8 in the Open with list. This only started with version 8, since before the names of the executables were all unique.
By investigating this I found out that there were leftovers from PSE 3, 4, 5, 6, 7 all over the registry, although I always uninstalled properly .
It took me quite a while cleaning this mess up.
Note: Do not alter your Windows Registry unless you know exactly what you are doing and have taken a backup of your system before!
Beat Gossweiler
Switzerland

I can't re-install PSE 10 on my iMac.

I can't re-install PSE 10 on my iMac. I get errors:
Summary -------------------------------------- - 0 fatal error(s), 4 error(s), 3 warning(s) WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now. WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now. ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 ----------- ERROR: DS001: Failed to mount the disk image at /Volumes/PEPE 10 Mac/Adobe Photoshop Elements 10/payloads/AdobePhotoshopElements10_core/AdobePhotoshopElements10_core.dmg. Please verify that the disk image is not corrupt. WARNING: DW036: Payload cannot be installed due to dependent operation failure ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

Got no help from customer support:
"Contact Customer Support for further assistance."
Gordon: Yes, but both my computers are Apples
Vikas Kumar: No problem.
Gordon: Okay the MacBook version activated now. That just leaves the issue of reinstalling on the iMac. Did the error info I sent give you any clues?
Vikas Kumar: No, I checked with the serial number.
Gordon: I've started the installer again.
Vikas Kumar: Is everything okay now?
Gordon: The installer says 12% complete - 6 minutes remaining.
Vikas Kumar: Okay.
Gordon: The installer says 29% complete - 20 minutes remaining.
Vikas Kumar: Okay, Thanks for the update.
Gordon: Got the errors again. - Summary -------------------------------------- - 0 fatal error(s), 4 error(s), 3 warning(s) WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now. WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now. ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 ----------- ERROR: DS001: Failed to mount the disk image at /Volumes/PEPE 10 Mac/Adobe Photoshop Elements 10/payloads/AdobePhotoshopElements10_core/AdobePhotoshopElements10_core.dmg. Please verify that the disk image is not corrupt. WARNING: DW036: Payload cannot be installed due to dependent operation failure ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed -------------------------------------------------------------------------------------
Vikas Kumar: Sorry for the wait. Please do stay online.
Vikas Kumar: I'll be right with you.
Vikas Kumar: Thank you for your patience.
Vikas Kumar: May I know the exact error message?
Gordon: Okay, it's what I pasted above. The installer says your installation encountered errors. Please try restarting your system and installing again. Contact Customer Support for further assistance.
Vikas Kumar: Thank you for waiting. One moment please.
Vikas Kumar: Thank you for your patience.
Vikas Kumar: In this case I request you to refer for Forums.
Gordon: I'm not sure what you mean.
Vikas Kumar: I will provide you the link please post your query there adobe experts will help you.
Vikas Kumar: Please click here.
Vikas Kumar: Are we still connected?
Vikas Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Vikas Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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Help installing PSE 11

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