Help! Internet and Server failure despite full connectivity

My internet access just completely stopped working recently. No matter where I am, neither Safari or Chrome will connect to the internet. I have tried to get on the internet using my home wifi and my campus internet and neither works even though it works for others. AirPort also shows full bar strength and says I am connected. Ethernet and FireWall say not connected. Network Diagnostics show that everything is green, except Internet and Server, which are red and say failed. IPv6 is set to "using DHCP" and "automatically" and the dns servers are 208.67.222.222 and 208.67.220.220. I have tried renewing DHCP lease and turning my computer on and off several times. I've emptied cache and all that. Also, nothing is checked under the proxies tab.
Someone please please please help me! I don't know how to fix this problem.

You MUST use the (Apply) button or close the window and save changes for these to take effect. Even at that, it sometimes takes a Restart to work properly.
If no joy from that, try using (Assist Me) > (Assistant) ...
...and set it up again from scratch, being sure to specify a new "Location", NOT Automatic.

Similar Messages

ISP, internet, and server failures constantly.

This has been happening for quite a while now, after 10-15 minutes I will always disconnect from the internet but still have full strength wireless activity.
This is not restricted to my home network as this happens at almost every wireless network I've used.
Does anyone know anyway to fix this?

My Macbook and my Neighbours is doing the same thing. Has been perfect for years, then about 3-4 weeks ago, its on & off etc etc. Hence me being on here looking to see if there is a known bug. Neighbours Macbook just the same, i.e. 3-4 weeks ago......

IMac keeps losing ISP, internet and Server but still connected to wifi

My Imac keeps losing ISP, Internet, and Server but is still connected to the Wifi. To recnnect, I have to go into Netwrok Diagnostics - assist me. This is happening every twenty minutes or so (sometimes less). Can anyone help? I might add that we have recently moved house and never had this problem before.

Wifi problems seem to crop up a lot on here and unfortunately there doesn't seem to be a 'one fix' solution.
However, sometimes any one of the following can help although, unfortunately, not always. In no particular order:
Check wifi security - if it's WEP change it to WPA or WPA2 (preferably, as it's more secure)
Change the wifi channel on the router
Create a new Network Location: http://support.apple.com/kb/HT5289
Reboot the router
Also take a look at this link and the links within the article for other ideas. They mainly reference Lion, but still seem to be relevant to Mountain Lion:
http://osxdaily.com/2011/11/06/lion-wi-fi-problems-solution-mac/?utm_source=feed burner&utm_medium=feed&utm_campaign=Feed%3A+osxdaily+%28OS+X+Daily%29&utm_conte n t=FaceBook
...and this link:
http://osxdaily.com/2012/11/30/resolving-stubborn-wi-fi-connection-problems-in-m ac-os-x/

Internet not working - wifi connected but internet and server fail, ethernet cable doesn't work either

All of a sudden the internet on our Macbook Pro does not work. We connect through an Airport Extreme and other mac works fine. It shows that wifi is fully connected but when i go to diagnostics, i see the internet and server are failing. I tried connecting an ethernet cable and it doesn't work that way either. Have restarted and reset modem and router, nothing is working… help!

Hi ehamzic1,
Welcome to the Apple Support Communities!
I understand how frustrating it can be when your computer cannot connect to the internet. In your situation, you will need to isolate to find what is causing the issues connecting. I would recommend reading over and working through the attached article. The article should help you troubleshoot and resolve this situation.
Solutions for connecting to the Internet, setting up a small network, and troubleshooting
http://support.apple.com/kb/HT1714
Have a great day,
Joe

Failed internet and server

Hello,
My new imac is giving green lights for Ethernet, Network settings and ISP but red for internet and server. I have another mac next to it which is fine through the same connection and the phone and ipad are fine on the wireless from the same router so its a problem specific to the mac. I have booted the mac from a bootable hard drive of a clone of the previous mac and it connects fine with all green lights so its something to do with the mac settings. I have compared the two macs and the settings are almost identical, IP addresses not clashing but DNS server is the same.
I am tearing my hair out and am thinking of a factory reset but it has a fusion drive and Im not sure how to go about that. It also says on the apple site that if you are going to do a reset make sure you are connected to the internet... but that my problem in the first place!
I really hope someone can help.
Many Thanks.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Every now and then (every 15 minutes-half an hour or so), my internet fails. It says in the Diagnostics that the internet and server have failed. Happens on my sister's mac as well. Is this our modem?

Every now and then (every 15 minutes-half an hour or so), my internet fails. It says in the Diagnostics that the internet and server have failed. Happens on my sister's mac as well. Is this our modem? Our PCs don't do this so it has something to do with the macs.

Hi Patrick,
I'm starting to think it's either an AirPort card issue or something to do with the Mac OS. I have stopped using wireless as much as possible in my home (have wired up several new Ethernet outlets), and it sure is nice having Internet run at the speed it's supposed to all the time, and with no drops. Might be something to consider.
In the meantime:
Open System Preferences > Network > select AirPort > click on Advanced > TCP/IP > Configure IPv6 > Off > OK > Apply > Turn AirPort Off > Turn AirPort On
Open System Preferences > Network > select Ethernet > click on Advanced > TCP/IP > Configure IPv6 > Off > OK > Apply
(FOR LION: If you can’t see an option to turn ipv6 off, set it to link-local only.)
IPv6 troubleshooting http://support.apple.com/kb/TS3802
And here are some internet troubleshooting ideas:
http://docs.info.apple.com/article.html?path=Mac/10.6/en/11395.html
http://support.apple.com/kb/HT1714

ISP Problems - All network status LEDs are green, except Internet and Serve

System, Macbook Pro Airport Extreme, D-Link cable Modem.
Randomly I loose the internet. I run Network Diagnosis and it shows green for Airport Airport Settings Network Settings and ISP, but yellow and then eventually red for Internet and Server.
I run the Network Diagnostics and it usually will resolve the issue, but I'm wondering if I should be complaining to my cable company or changing some setting.

For anybody experiencing similar difficulties the solution was the security settings on the wirless router. I had to get Orange to access my Macbook remotley to change from wep to wap2.

My imac keeps losing ISP, INTERNET AND SERVER but still has WIFi

my iMac keeps losing ISP, INTERNET and SEVER but is still connected to the Wi-Fi and when I tern on the mac i have to connect it every time and it is on preferred net work its the Olney one then after I connect it works for about 20 min then stops and I got to network preferences and click on ASSIST ME - DIAGONSTICS and it shows ISP INTERNET AND SEVER ALL IN YELLOW.

Open System Preferences Network pane. In the sidebar, if you see things you do not use for networking, remove them (you can add them back later if they are ever needed). For example, if you don't use Bluetooth or FireWire for networking, remove them from the list of networking services. To do this, select the item on the list and click the minus sign at the bottom of the sidebar. You can leave Ethernet on the list.
NOTE: Bluetooth and FireWire networking is not related to their use for connecting devices.
Also, click on the gear icon at the bottom of the sidebar, and select Set Service Order. Make sure Wi-Fi (or AirPort for older Mac OS X) is at the top of the list.
Apply the change (and maybe restart your Mac as well). See if that makes any difference.

I have an Ipad 4 and its been working fine up until the last week, and now it is very unreliable connecting to the internet and loading pages. It connects to the Wifi network without any problems, all my other devices have no problems at all. Any help?

I have reset netwrok settings, ip addresses are all fine, restarted my router, but I may be missing something. Anyone else having similar problems?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I cannot connect to Internet on Mac OS X 10.6.8 with any of my three browsers. Wi fi is working, modem and Ethernet working. Failed connection to Internet and server. What can i do to fix!!!!

Please help, I have tried unplugging everything.... Diagnostics etc...

Hi, this has worked for a few...
Though all of these steps may or may not be needed, I'm including them all.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
10.4 instructions...
Is that Interface dragged to the top of Network>Show:>Network Port Configurations.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.

Is there any simple way I can find out whether my router or my mac air is responsible for dropping internet connection constantly? Often when I do the network diagnostic, the wifi light is green, but isp internet and server are either amber or red.

This is driving me crazy. The router (it came with the apartment) is a Fritz!Box fon Wlan 7240. I would be willing to buy an new airport if that would fix it. But in this country (Germany) you probably can't give things back.

This is not an alternative to Susan Howard's diagnostic questions, only an atempt to collect more data about your situation.
Do you have the instruction manual for your router? I ask because at some point it might be a good idea to reset the router. Turning it off for about 15 seconds then turning it back on helps sometimes. The more basic procedure (this is with my router) is to push the reset. But that would mean you have to re-configure the router with password etc. from scratch.

I have a brand new Mac Pro Tower that continually kicks me off the internet and sometimes starts up not connecting to the internet?

My brand new Mac Pro Tower that I spent a small fortune on sometimes boots up and does not connect to the internet when every other computer in my office does and other times it just kicks me straight off. My question is, is there a problem with the wi fi on these machines?

Brand new nMP Mac Pro 6,1 Late 2013.... and it is defective - the older silver tower might be easier to find parts but at least it is not 65 lbs and is something that can be taken in - which I think you really need to do.
When you run etrecheck from www.etresoft.com it can show what is installed, drivers and might help point to something on software side.
Grant is the go-to person here I think among others for networking issues.
Airport Express and signal strength, channel it is trying to use, whether the Network control panel settings are "correct" or need to be changed (even the order, what it is trying to look for and use).
If you move it to another spot or put another computer over in that general vicinity...? behaves the same.
I recall reading where the MacBook Pro model in 2012? and switched to a new chipset and some very long (huge) threads in their forum - which means also there was no real solution given.
No, should not be. And other than network tests would be booting into Apple DiagnosticsTest mode - pulls down from Apple servers.
http://support.apple.com/kb/HT5781

Something happened and I can't connect to the itunes store on my computer, it keep saying make sure ur network connection is active and try again, but I am on the internet and I do have a connection, it has been working all this time until now

I also had my phone go into recovery mode and lost everything up until it's last back up and don't have all my son's games I downloaded for him, lost pics, new contacts that i had added. I don't know what the big hype of the iphone really is, i guess because I am not fully aware of how to use it but I am tired of my itunes store not coming up on my computer and apple wont' help me

Thanks for your quick response, but all of my iTunes account info is correct. I also just discovered that I can connect with 3G and purchase apps without problems, so it's just the wifi connection (and only with iTunes store) that is giving me problems. I have made sure I have the latest software/firmware on my Airport Express network, and my iOS devices, and everything works well on all of my devices (can even browse the itunes store and internet) until I attempt a purchase. I can purchase with 3G but not on Wifi. The problem arose on both my iPhone and iPad at exactly the same time!

PG JTAPI and CM failure, how to connect with others?

Hi All;
The main site has UCCE side A (RGR-a,PG-a, HDS&ICM&Webview-a), CVP servers and VXML Servers, Gatekeeper, two Voice Gateways and Cluster of CUCM (publisher and 3 subscribers).
Disaster Recovery site has UCCE side B (RGR-a, PG-a, HDS&ICM&Webview-a), CVP Servers and VXML Servers, Gatekeeper, two Voice Gateways and 3 CUCM all subscribers while the publisher in the main site, so the CUCM are clustered with main site.
If the CUCM in the main site had a failure (the publisher and the 3 subscribers), what are the needed configuration need to be done in the main site at the UCCE side A to let it able to communicate with the CUCM subscribers in the Disaster Recovery? Is this failover possible to be autmatic or I have to do it manual?
Your kindly advise is highly appreciated.
Regards
Bilal

Hi Bilal,
one PG can connect to only one CUCM CTI Manager. The redundancy is within the PG A and PG B.
So, if the CTI Manager that the PG A connects fails, PG B JGW process will be become active and will communicate with CTI Manager that PG B connects.
Now, that the connectivity of PG to CTI Manager. But the CTI RP's may register to different Subscriber depending on how the callmanager group is defined on device pool that is assigned to CTI RP.
You should have the Callmanager group for the CTI RP such that it contains both main site and fail over site call managers.
Here are some scenarios.
lets say, you have
sub1 and sub2 on main site
sub3 and sub4 on recovery site
PGA connect to sub1 CTI manager, and PGB connects to sub3 CTI manager. Callmanager group (sub1, sub2, sub3 and sub4 in order) for the CTI RP contains all the call managers
Failure Scenario:
1. If sub2 fails - JGW process on PG B will be active. But CTI RPs will be registered to sub2
2. if sub1 fails, JGW process will reamin active on PG A. but RPs will be registered to sub2
3. if both sub1 and sub2 fails, JGW process will be active on PG B and RPs will be registered on sub3
Hope this helps.
Thanks
- abu

I cannot open iTunes and App-Store despite WLAN connection

I cannot open iTunes and App-Store on my iPad despite WLAN connection

Hey andywack,
If you are unable to connect to the iTunes Store with your iPad, try these steps:
Can't connect to the iTunes Store - Apple Support
http://support.apple.com/en-gb/HT201400
Regards,
Judy

Help! Internet and Server failure despite full connectivity

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