Help! IP Profile stuck at .5mbps download, .83mbps...
Hi everyone!
I'm hoping someone can help me- about three weeks ago my phone went dead, and after more than a week of being messed about (including an engineer being supposedly "booked" and then not turning up due to an office error!) the faults (there were four) were fixed. I now have a working phone, but my internet is still unbearably slow. I used the BTW performance test (I'm a Plusnet customer)and it tells me that my IP profile is a measly .5mbps download and .83mbps upload. I think it must be "stuck" at the speed it had to run on while I only had the adsl line working-but how do I get it back up to its old speed-it used to be at least 4mbps download!
I'm hoping that someone, perhaps one of the mods, can illuminate me...
Thanks!
John Jones
as a plusnet customer you need to post on the plusnet forum nobody from BT Retail our ISP will be able to help you
however as you are on adsl2 your profile is not stuck as it changes as and when your connection speed changes. your problem, without seeing your stats, appears to be all the problems with your line have resulted in a very low connection speed and therefore a low profile. It should correct itself automatically with your noise margin dropping and your speed increasing - this could take 3/5 days
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Similar Messages
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My IP Profile is stuck at 5mbps
Good Morning,
I have had a stuck IP profile for the last couple of days and it is beginning to annoy me.
I called up BT India yesterday evening to report it and they said they would resest it and told me to restart the hub in the morning which I did this morning but there has still been no difference in the IP profile and the speed that the hub is syncing at has actually dropped slightly.
Hub Stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:36:50
Downstream:
6,176 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.9 dB / 24.0 dB
Line attenuation (Down/Up):
36.0 dB / 22.0 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
203 / 1
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0
Recent speed test with IP profile still at 5mbps:
1. Best Effort Test: -provides background information.
Download Speed
5.2 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.2 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.18 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
If someone could help I would be really grateful as I would like the speed to be as fast as possible on ADSLMax.
The sooner 21CN arrives in this area the better
Many Thanks,
Dominic
Solved!
Go to Solution.your profile is not stuck at 5mb as that is the correct profile for your current connection speed see here
check profile
to get a higher profile you need to get a higher connection speed
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
IP Profile - is it stuck/restricting my download s...
After my recent extremely slow DL speed issues and intervention by the moderators, my BT Total Broadband now appears much better.
However, my IP line profile appears now to be stuck at 2000, even though I am syncing at over 3000.
Note: My previous ISP, Tiscali, provided me with a consistent 2500+ Kbps actual DL speed for 2 years.
My internal wiring/noise is OK according to the BT Openreach engineer and I have had the line checked and a new master socket fitted.
Please see below my latest BT Speedtest and ADSL Hub results from last night.
Below that is a another set of results recorded a week earlier on 14th November, which actually show my expected DL speed was being provided! How come this happened on only one occasion and since then has not repeated itself? The hub is left on continuously and not switched off.
Is my Ip profile stuck and how can I get the jam cleared?
Any advice would be welcome...
1. Best Effort Test: -provides background information.
Download Speed
1421 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speed
achieved during the test was - 1421 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.24:26.88:60.88 (SBE:NBE:BE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
358 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
ADSL line status
Connection information
Line state
Connected
Connection time
7 days, 11:47:11
Downstream
3,040 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.5 dB / 21.0 dB
Line attenuation (Down/Up)
45.0 dB / 30.0 dB
Output power (Down/Up)
17.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
72908 / 0
CRC Errors (Down/Up)
7023 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
4434
Hide Details
Software version 8.1.H.J (Type A) | Time and date 21:13:00 21/11/2010
Test Figures on 14/11/10:
Download Speed
2341 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2341 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.79:35.84:49.37 (SBE:NBE:BE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
359 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:16:43
Downstream
3,040 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.6 dB / 21.0 dB
Line attenuation (Down/Up)
45.0 dB / 30.0 dB
Output power (Down/Up)
17.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
609 / 0
CRC Errors (Down/Up)
46 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
26After 15 days of uninterrupted syncing at 3000+ Kbps, my download speed is still around 1500 Kbps, because my IP line profile remains stuck at 2000. I know that this bottleneck on my line is at the BT end, as as I stated previously, my previous ISP (2 years +) and BT (3 months!) consistently delivered over 2500 Kbps DL speeds with absolutely no problems.
I am losing all faith in BT, as I am not getting the service promised (fastest possible line speed) when I signed up with them. I have been very patient, but am regretting moving to BT from a very good previous ISP and am considering making serious complaints about the poor product delivered.
My latest Speedtester & ADSL Hub stats are as follows:
1. Best Effort Test: -provides background information.
Download Speed
1449 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 1449 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.33:10.66:87.01 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
359 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 359 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
Connection information
Line state
Connected
Connection time
15 days, 9:42:32
Downstream
3,040 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.6 dB / 21.0 dB
Line attenuation (Down/Up)
45.0 dB / 30.0 dB
Output power (Down/Up)
17.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
561855 / 1
CRC Errors (Down/Up)
16651 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
10075
Software version 8.1.H.J (Type A) | Time and date 19:08:18 29/11/2010 -
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Hi I have been on BT Broadband Option 3 continuously since early 2006 at the same address, and in mid-2007 I got BT Vision.
For as long as I remember (certainly over 1yr), my connection shows as: 448/8,096. I know as I go into the settings once every 2 weeks to activate/deactivate wireless and use my laptop.
I recently noticed that my neighbouring flats (live in central London) all get higher speeds. For the last few days I ran the speedtest. Below are the results, always very similar.
Could it be that I have a "stuck" IP profile which only allows 2,000kbps ??? If so what is the best way to sort this out without having to spent days on the phone?
Any help greatly appreciated.
Thank you
steve
Best Effort Test:
Download speed achieved during the test was - 1827 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Assured Rate Test:
Download speedachieved during the test was - 1188 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
Router Stats [homehub1]
Uptime: 2 days, 5:12:28
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,096
Data Transferred (Sent/Received) [MB/MB]: 287.37 / 299.08
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.5 / 23.0
SN Margin (Up/Down) [dB]: 29.0 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2,498
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1Thank you for your very prompt reply and advice.
I don't think waiting for 1-2 days will do anything really, my internet connection is as fast as it's always been.
I didn't run the speedtest because I noticed a temporary drop in speed as you suggest, just that I happened to be at the neighbouring flat and used their computer and the internet was flying!! They are on the same BT package. I got curious and used the speedtest and found out that my IP profile is at 2,000kbps, whereas the 'sync' speed is 8Gbps. I don;t know what my profile was in the past, as I had never checked before, but I remember for a very long time the 'sync' speed was always 8Gbps.
Looking online I found a series of posts from 2008 about people having their IP profile stuck (always at 2000kbps), and that it somewhat coincided with those who activated BT vision in mid-2007 (like myself), due to some kind of BT exchange software bug, and horror stories about calls to india without any result, and having a hard time to get their profile reset.
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Thank you.
PS: I only have one socket, all the flats in the block i live look the same so suspect have similar wiring, and i live in central london so i imagine the exchange must be near. -
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Ok..the electric blinked a couple of times this morning in the torrential rain...profile stuck again..I'm fed up to the teeth with this s**t...
CraigS (one of the mods) emailed me yesterday to inform me that my profile was being "rebuilt" (whatever that means)...everytime I even have the slightest resync my profile is stuck on the banded 2000kps and has to be manually reset...
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4640 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
It's giving thunder for Thursday so, no doubt it will be another disaster...can I have it reset please?
BTW...why is DLM CONSISTENTLY failing?Thanks for the answer Craig...I have had a long term problem with REN...after spending much time on this forum debating it with a certain RogerB, we decided it was caused by an ovehead mains 11kv line which supplies a steel manufacturing business...this line (switches ?) at times and the hum from from it interferes with my broadband..
Like this Daily...[IMG]http://i858.photobucket.com/albums/ab141/dolmenman/Rx_Noise_margin_dB-2010Apr30-1533.jpg[/IMG]
Unfortunately, I'm not rich enough to take on the power company (or the structural steel works) so when my noise margin (ineveitably) rises to 15+dB I forcibly reduce it with a telnet cmd using the routers broadcom chip...
Normally by balancing the two (with a 8dB over head on a 53dB loop lose line) I can maintain a 4500kps+ sync for weeks..
If, on accasion, have have a powersupply issue, or a thunderstorm, I can usually "twiddle" with things and be back to a 3-4 meg connection in 12-36hrs
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